Game won't launch

[Urbraza]

so, I just bought this game 2 months ago, never tried it. I tried just last week, and the game won't launch already contacted the devs but they won't reply also couldn't get refund since it's been two months. I click 'play' but won't launch I don't know what seems to be the problem? tried using cd keys instead to play in uplay but still won't work, tried verifying integrity but still does not work tried reinstalling/restarting computer but still doesn't work.

[76561199207623170]

Hi there!

I am sorry that the game does not launch.

Could you please go through our PC troubleshooting and check whether it works after? The steps in our guide have proven to help with crashes, freezes and other technical issues.

You can find the instructions here: {LINK REMOVED}https://www.ubisoft.com/en-us/help/connectivity-and-performance/article/troubleshooting-technical-issues-on-pc/000061047

- Ubisoft Support

[Urbraza]

Hello,

I have gone through all the PC troubleshooting guide and checked if it still works or not, I sadly inform you the game still does not open I don't know the issue at all. I have sent the appropriate files like dxdiag and msinfo on ubisoft support. It's only this particular game that does not play meanwhile Origins, valhalla, Ac2, Ac3, and Unity works fine.

I really appreciate your help

Thank you and God Bless

[Ubi-Keo]

I'm sorry to hear that the issue persists.

Could you also try the following:

. Uninstall the game and Ubisoft Connect, then reinstall them on the same drive - https://ubi.li/cf8hs
. Perform a SFC scan - https://ubi.li/gCxN0
. Unplug non-essential peripherals (extra monitors, controllers, VR equipment, etc.)
. Launch the game in Windows compatibility mode if you are using Windows 11 - https://ubi.li/h0VCZ

- Ubisoft Support

[Urbraza]

Hello,

I have gone through everything you have just said except for the "launch the game in Windows Compatibility mode if you are using Windows 11" since I am currently using windows 10, I sadly inform you the game still doesn't open. When clicking play on Steam the game just informs "Running Install script (Microsoft DirectX) then does not open.

I really appreciate your help

Thank you and God Bless

[76561199207623170]

Originally posted by Urbraza:

Hello,

I have gone through everything you have just said except for the "launch the game in Windows Compatibility mode if you are using Windows 11" since I am currently using windows 10, I sadly inform you the game still doesn't open. When clicking play on Steam the game just informs "Running Install script (Microsoft DirectX) then does not open.

I really appreciate your help

Thank you and God Bless

Hi!

Thanks for trying the steps. I am sorry that they did not resolve the issue.

Could you please give us some more information about your setup (CPU, GPU, RAM, Windows version)?

Thanks!

- Ubisoft Support

[Urbraza]

Hello, Sure thing.
These are currently my PC setup
CPU:Ryzen 5 3400G
GPU: GTX 1660 Super
RAM: 16 GB
WIndows Version: WIndows 10

Thank you and God Bless

[RonaldRagin']

i have had the exact same problem on brotherhood, 3, blackflag, and unity. none of the games before origins are working.

[Urbraza]

Is it working now? can i know what you did for it to work?

[the rookie]

i am having the exact same problem its weird it trys starting then sends me back to steam i tried all the steps and nothing worked

[Markus Seufzer]

Hello, I also have the problem that AC does not start in Steam when I click on the "play" button.
Same problems as the previous speakers have described above!

Are there any solutions yet?

[the rookie]

i found the fix you have to install it on the same hard drive as ubisoft app

[Markus Seufzer]

Originally posted by the rookie:

i found the fix you have to install it on the same hard drive as ubisoft app

I installed it on the same drive but it still won't run! How and where did you tell Steam where to install the game?

[xHernannnn]

hi, i had the same fricking problem this last 2 weeks ago, i cant found the problem, its just this AC, i've played all ac franchise and i never have this problem, some one knows how to fix this? thanks

[the rookie]

Originally posted by Markus Seufzer:

Originally posted by the rookie:

i found the fix you have to install it on the same hard drive as ubisoft app

I installed it on the same drive but it still won't run! How and where did you tell Steam where to install the game?

it gave me an option to install it on my other hard drive and i did it worked for me

[Markus Seufzer]

I have found the solution to the problem!

The following path is not installed / created during installation and must be created manually!

C:\Benutzer\%username%\Saved Games\Assassin's Creed Brotherhood\Saved