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Does your Sims 3 store sim point have a balance? Because maybe the points are already there. If you have several thousand sim points, then odds are, you had redeemed them already and there are no more points to be had.
If you have a 0 balance and have definitely registered your EPs, I would contact customer support, as explained here: https://answers.ea.com/t5/Technical-Issues-PC/No-Redeem-Free-Simpoints-Button/m-p/2681994
Oh, sorry to hear that.
Just remembered something! There are tons and tons of free items at the store. I know it's not the same as having free sim points, but I think it's a decent trade off. Here is a list of them:
https://sims3forever.com/is-it-true-there-are-tons-of-other-free-items-at-the-sims-3-store-besides-registration-rewards/
There are also a ton of free promotional items that the store released and EA retired (because they were special edition), but have been archived. You can check them out here:
https://bigfoot-sasquatch.tumblr.com/post/652409296515170304/sims3-katy-perry-promotional-items