Sims 3 Pets key not showing

[Richard Nixon]

A couple of years or so ago I bought this bundle for the sims 3 during the winter sale and today I remembered to register the keys, the bundle included pets, generations, seasons and the base game in it but for some reason whenever I look for the pets key I can't find it anywhere at all. I tried looking for the key the usual way and while generations and seasons showed up just fine pets isn't there, it's displayed on my owned dlc for 3 and I don't know what to do.

[ModerNertum]

I have the same issue and can confirm Pets key is the only one not showing up (the rest will, except for again the base game key not showing up as well). I want to register Pets in Origin like all the other DLC as it is where I have the actual retail copy of the game registered (just bought the rest of the DLC that I did not own because with Steam is cheaper). From what I understand from other posters is that you must contact EA support and ask the game be activated in your Origin account (if this is the case). Sadly I have no idea how to do so as I face the same issue (all I know is Valve/Steam cant do much since this is not their game, its a EA game)

[hal2003]

There and select codes and promotions, you need to have the invoice from Steam (screenshot). Its EA problem they set to hide key for Base game, Pets and one stuff pack that are included in EA play due people were selling they keys.
https://help.ea.com/en/contact-us/?product=origin&community=true&platform=pc

[ModerNertum]

Originally posted by hal2003:

There and select codes and promotions, you need to have the invoice from Steam (screenshot). Its EA problem they set to hide key for Base game, Pets and one stuff pack that are included in EA play due people were selling they keys.
https://help.ea.com/en/contact-us/?product=origin&community=true&platform=pc

Which stuff pack was affected? Because I only have problem with Pets

PS: Cant find option to email EA instead (I want to email screenshot with the receipt of purchase, for example). I also want email to avoid paying internacional call fees

[hal2003]

Its live support you dont need call its chat. I am not sure which stuff pack is affected as i have any on steam (have mostly everything on Origin).

[ModerNertum]

Originally posted by hal2003:

Its live support you dont need call its chat. I am not sure which stuff pack is affected as i have any on steam (have mostly everything on Origin).

To be clear: I have all content I purchased through Steam, its just a key issue not showing up (in other words really a technicallity that should not exist in the first place). There is option to call too yes as well as live chat but I would very much preferred email support as an option too anyway as I play other EA games that indeed have that option for their services and that is the most confortable option as it helped me close many game issues with those games. I could definitely enjoy all my content if I wanted as I have on Steam its just I prefer to have it on Origin (again in my case is just a technical issue I feel could usually be solved through email alone)

[cruinne]

As far as I know, EA doesn't do support through email - you need to use the chat option.

[ModerNertum]

Originally posted by cruinne:

As far as I know, EA doesn't do support through email - you need to use the chat option.

They do but its for very specific games (not general game issues) as I am learning now

[cruinne]

It might differ by country. I wish you good luck!

[ModerNertum]

Originally posted by cruinne:

It might differ by country. I wish you good luck!

Seems my country is not affected as I checked the link provided and only has 2 options there and none of them is email. Ty for the reply anyway