purchased sims 3 from steam on my mac and it wont install

[cerdan54]

i just realized that sims 3 on steam is not compatible with mac is there anything I can do to fix this. or did i basically just spend 20 dollars for a game I can't play.

[cruinne]

Get the key from your Steam library and register it with Origin. You'll be able to download and install the Mac version from them.

[cerdan54]

I'm new to steam so i have no idea on how to even do that

[Theefzor]

Originally posted by cerdan54:

I'm new to steam so i have no idea on how to even do that

Go to game library and click the game and on the right, under "links" there should be "Show CD-key" or something like that. (Serial/CD-key, Product Key, can't remember which one it's in english)

[cerdan54]

I tried doing that but when i click on the game in my libarby nothing happens ( I'm using a macbook pro)

[Theefzor]

Originally posted by cerdan54:

I tried doing that but when i click on the game in my libarby nothing happens ( I'm using a macbook pro)

Umm I meant with click to select the game from the game library, so it changes the background to sims 3. (So it shows Sims 3 news, Install game and so on)

Then on the right side should be "Links" and under that is the Show CD-key.

Sorry if you did this and made you repeat it.

[cerdan54]

oh ok I see "links" and under it i see news and commuinty hub and so on but I dont see a "show cd-key"

[Theefzor]

Originally posted by cerdan54:

oh ok I see "links" and under it i see news and commuinty hub and so on but I dont see a "show cd-key"

I changed my system to english, and it seems to be only "CD-Key" it doesn't show up for you?

[cerdan54]

No :( i see support,DLC,Commuinty guide but nothing to do with cd-key and in the middle it says that the sims 3 doesnt work on your platform and gives me disscusion forums to go to.

[Theefzor]

Originally posted by cerdan54:

No :( i see support,DLC,Commuinty guide but nothing to do with cd-key and in the middle it says that the sims 3 doesnt work on your platform and gives me disscusion forums to go to.

I think the only way to get your CD Key if it doesn't show up in the game library is to contact to steam's customer support.

https://support.steampowered.com/

Create account there and then create ticket and explain what's the problem.
(They reply only on week days.)

Or if you've computer with windows and you can install steam to it so you can try to install the game to it.

So it may get the CD-key for you, because you've not ran it succefully any time yet, right?
(Not sure will this work but worth to try)

[cerdan54]

ok I will try this because right after i purchased the game it started to try to install but then it said there has been an error this game cannot run on your platform. So its to sitting there thanks for trying to help tho.

[Theefzor]

Originally posted by cerdan54:

ok I will try this because right after i purchased the game it started to try to install but then it said there has been an error this game cannot run on your platform. So its to sitting there thanks for trying to help tho.

You're welcome.

After you get the CD-key you can go and register the game at http://www.thesims3.com/home.html (need to create/ or login to account)
and then download origin to your mac and install the mac version of the game.

[cerdan54]

i went to try to register the game over at that website you put and it asks for a serial code is that going to be the same thing as my CD-key?

[Theefzor]

Originally posted by cerdan54:

i went to try to register the game over at that website you put and it asks for a serial code is that going to be the same thing as my CD-key?

Yes they're the same.

My Page -> My Account -> Register a game is where you should add the cd-key.

[cruinne]

Yes, I forgot. You have to install and run the game once in order to get the key. Do you have a Windows machine you could try that on? Elsewise, I think Steam Support is your only option.

[Oz Gaming]

People buy Macs and then complain they can't play Windows games