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Anyway, one way to get the CD key for the base game is to make an Origin account, then register one of your expansion packs (except Pets), and Origin will download it's version of the base game and give you a key for that.
Both Steam and EA started hiding the keys for both the base game and Pets a year or two ago because people were re-selling the keys.
odd how some can't see their pets cd key.
I'm also having trouble finding my Sims 3 Pets CD Key. Can I get a step-by-step of what to do?
I'm wondering how long ago this was for both of you. You might have purchased and registered the game on EA before they started hiding the keys.
but this key does not work. it is not recognized by steam or Origin
I wrote to the support I am now waiting for an answer from them.
I did the same when I had the missing key issue with the base game a few days ago, but the game got added to my origin library instead and was automatically connected to sims3.com then. If others can´t get the key from customer support maybe asking to add the game to the library will help if someone has the issue because I heard usually customer support doesn´t give away keys anymore. Maybe you got lucky there.