Erro 0x039E8474 how to fix it? (como corrigir isso?)

[aelin]

comprei o jogo ontem, instalei e quando vou abrir aparece isso. como corrigir?
I bought the game yesterday, I installed it and when I go to open it appears. How to correct?

[† ßâd•£üç]< Îñç™]

This is usually related to a cache issue. Cleaning your cache regularly will also help improve system performance and game play. Feel free to use my cache cleaning script (I also suggest using the optional code to delete your world caches, etc.): https://steamcommunity.com/sharedfiles/filedetails/?id=1180780001
Here are some links that will also help you get a better understanding of the error and other things you can try it if the cache cleaning script alone does not solve your error problem:

• https://answers.ea.com/t5/The-Sims-3/Service-initialization-failed-0x039e8474/m-p/3058246#M162009
  
• https://forums.thesims.com/en_us/discussion/561267/service-initialization-failed-0x039e8474-error
  
• http://modthesims.info/t/473561

Good luck!