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Something I discovered about EA support - they often lie to you.
You're holding all three keys down at the same time, right? And from the game and not the launcher?
I use Steam Sims 3 and use the cheat console all the time.
BTW: Valve Anti-Cheat only applies to multiplayer online games, and Sims 3 is neither of those.
If it's not working for you, you might consider if you have some other program running that is taking over one or more of those keys. It is something on your end interfering, the problem is finding out what - it could be anything from an installed custom cursor to some live-support software installed on your computer.
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My computer is Lenovo Legion Gaming-Laptop Y520 15.6" Full HD matt .
GeForce GTX1050Ti - 4 GB. Intel i7-7700HQ with 4 core's Cpu.
16GB RAM . 256GB PCIe SSD + 1 TB HDD, Hard-drive's.
Microsoft Windows 10 Home. With external optical drive
called ASUS SBW-06D2X-U External 6x Blu-ray Writer (Black).
I'm so sad and hurt really bad.
I'm not allowed to play The sims game anymore.
I'm going to cry.