"Device Hung" Error

[Nero479]

I've been getting an error recently "DXGI Error Device Hung" where the game just freezes and I need to shut it down (random places). Anyone else getting this or know how to fix it? Temps are all fine. Drivers all up to date. Ryzen 1600 at stock, RX 480, 8 GB Ram if it matters. I know 8 GB is minimum for this game, not sure if that has anything to do with it.

[Addelee]

My guess is it's a bad patch at their end.

I'm running a 1080ti and it was perfectly fine yesterday and today not so much. Same issue with DXGI hanging

[ATVIAssist_Sean]

Originally posted by PleaseBeGentle:

I've been getting an error recently "DXGI Error Device Hung" where the game just freezes and I need to shut it down (random places). Anyone else getting this or know how to fix it? Temps are all fine. Drivers all up to date. Ryzen 1600 at stock, RX 480, 8 GB Ram if it matters. I know 8 GB is minimum for this game, not sure if that has anything to do with it.

Sorry to see you are running into that error, but when did it start happening? Did it pop up after any kind of update with the game, your drivers, Windows, or anything that you noticed?

It is hard to say what to try without knowing how long it has been occurring for you, but try going into the Steam folder for COD WWII and update DirectX through that. If it just started occurring try uninstalling your graphic card drivers and reinstall them. Lastly, you said this error is just popping up for you randomly and not in any specific modes, maps, or levels (campaign)?

[fred27180]

i ve the same problem , random crash in start of game , i ve contacted activision but no solutions ... boring with this game ....

[ATVIAssist_Sean]

Originally posted by ->E3.G<-|-johann Zarko 5:

i ve the same problem , random crash in start of game , i ve contacted activision but no solutions ... boring with this game ....

Hey there, sorry for the delay in response, but did the patch on the 8th resolve that issue for you? If not, could you provide some details about what is happening exactly, for how long it has been happening, and what you've tried to do to fix it so far?

[fred27180]

hello the patch dont solve the problem since the beginning.
i tried to reinstall the game , steam , windows ,last graphics drivers , directx in the folder common redist , low resolution , verify the integrated games .... nothing work i ve always the same error often when its download game in qg or at the beginnig of a party.

error message :
Failed to decode delta patch, XD3_INVALID_INPUT. The fastfile may not match the one used to encode the patch

create2dtexture pc .... DXGI error device hung

IDXGISwapchain present failed...

[🐷! O!NK ! ™ © 🐷]

what operating system you using ? suprised no one has asked

[fred27180]

w10 64bits but i try on windows 7 64its and there is the same problem.

[ATVIAssist_Sean]

Originally posted by ->E3.G<-|-johann Zarko 5:

hello the patch dont solve the problem since the beginning.
i tried to reinstall the game , steam , windows ,last graphics drivers , directx in the folder common redist , low resolution , verify the integrated games .... nothing work i ve always the same error often when its download game in qg or at the beginnig of a party.

error message :
Failed to decode delta patch, XD3_INVALID_INPUT. The fastfile may not match the one used to encode the patch

create2dtexture pc .... DXGI error device hung

IDXGISwapchain present failed...

Thanks for the quick response and update. What do you mean it is "often when its download game in qg or at the beginning of a party?" Are you referring to when you are in matchmaking or when you just join a party?

You've tried a great deal already, but could you please run DXDIAG, CPU-Z, or something similar and then share your computer specifications here? Mainly gfx card, RAM (amount and type), and CPU type and details.

[fred27180]

when i join party and i ve the error in solo too.
nvdia geforce 1050 2gb asus
corsair lpx vengeance 2*4 gb 3000mhz but in real its 2133 mhz
ryzen 5 1600
mother board asus prime b350 plus with last bios.
------------------
System Information
------------------
Time of this report: 12/13/2017, 11:40:18
Machine name: PC-PC
Machine Id: {5E7CFE4A-E997-410C-836F-31DE8967366C}
Operating System: Windows 10 Professionnel 64-bit (10.0, Build 16299) (16299.rs3_release.170928-1534)
Language: French (Regional Setting: French)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: BIOS Date: 12/04/17 18:16:25 Ver: 05.0000C
Processor: AMD Ryzen 5 1600 Six-Core Processor (12 CPUs), ~3.5GHz
Memory: 8192MB RAM
Available OS Memory: 8128MB RAM
Page File: 2387MB used, 13931MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.16299.0015 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: NVIDIA GeForce GTX 1050
Manufacturer: NVIDIA
Chip type: GeForce GTX 1050
DAC type: Integrated RAMDAC
Device Type: Full Device
Device Key: Enum\PCI\VEN_10DE&DEV_1C81&SUBSYS_85D71043&REV_A1
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 6051 MB
Dedicated Memory: 1987 MB
Shared Memory: 4063 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
HDR Support: Not Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709

-------------
Sound Devices
-------------
Description: Haut-parleurs (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_104386C7&REV_1003
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.7910 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 16/08/2016 00:00:00, 5276168 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Realtek Digital Output (Realtek High Definition Audio)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_104386C7&REV_1003
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.7910 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 16/08/2016 00:00:00, 5276168 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Acer XF240H (Périphérique High Definition Audio)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10DE&DEV_0080&SUBSYS_104385D7&REV_1001
Manufacturer ID: 1
Product ID: 65535
Type: WDM
Driver Name: HdAudio.sys
Driver Version: 10.00.16299.0015 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 28/09/2017 00:00:00, 441344 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
Description: Microphone (Realtek High Definition Audio)
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.7910 (English)
Driver Attributes: Final Retail
Date and Size: 8/18/2016 17:51:54, 5276168 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF

---------------------
Video Capture Devices
Number of Devices: 0
---------------------
-------------------
DirectInput Devices
-------------------
Device Name: Souris
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Clavier
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: USB Keyboard
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x0603, 0x00F2
FF Driver: n/a

Device Name: USB Keyboard
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x0603, 0x00F2
FF Driver: n/a

Poll w/ Interrupt: No

-----------

| +-+ Souris HID
| | | Vendor/Product ID: 0x1532, 0x001C
| | | Matching Device ID: HID_DEVICE_SYSTEM_MOUSE
| | | Service: mouhid
| | | Driver: mouhid.sys, 9/29/2017 14:41:08, 32768 bytes
| | | Driver: mouclass.sys, 9/29/2017 14:41:08, 57240 bytes

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------

------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 99.1 GB
Total Space: 228.1 GB
File System: NTFS
Model: Kingston SV400S37/240G

Drive: D:
Free Space: 1106.2 GB
Total Space: 1907.7 GB
File System: NTFS
Model: ST2000DM001-1CH164

--------------

[bloodshed]

fixt my device hung error
open regedit
go to HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\GraphicsDrivers
(right click on empty space create new 32 bit value)
make a new key name it TdrLevel set the value to 0
exit regedit and reboot

[ATVIAssist_Sean]

Thanks ->E3.G<-|-johann Zarko 5, let me forward all of that information up. If anything changes or if you find anything that seems to have an effect please let me know, but I'll get back to you as soon as I can.

[fred27180]

thanks bloodshed but its dont work for me always directx error i 'm boring of activision ...

[ATVIAssist_Sean]

Originally posted by ->E3.G<-|-johann Zarko 5:

thanks bloodshed but its dont work for me always directx error i 'm boring of activision ...

Hey again, I saw that you were already talking to some other ATVI Support agents and you can find your information on that under My Support on the ATVI Support website[support.activision.com]. If you have any issues getting help through them feel free to reach out to me and I'll assist, but it looks like they have been doing quite a lot already to try to help.

[fred27180]

they try to help but today they have no solution for this problem since 2 months.....
So i think they dont care of all people who have this error ........
But for doing business they are strong !!!!

[Schweaty Bawlz]

Originally posted by bloodshed:

fixt my device hung error
open regedit
go to HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\GraphicsDrivers
(right click on empty space create new 32 bit value)
make a new key name it TdrLevel set the value to 0
exit regedit and reboot

This fixed it for me! Thanks!