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Ok, so from what I understand we can’t do anything about this bug? If so, they need to resolve it as soon as possible, as this is the third time that the same bug occurs to me ...
Here is what I wrote on developer's Technical Issues Thread:
My tenants keep getting stuck in a loop. They open the door of the flat, take a step outside, return to their flat, close the door and repeat that. Restarting the game helped once or twice to fix a singular tenant's behaviour but eventually I ended up with 3 people in the loop. This prevents me from progressing.
I guess restarting the game helped because it put the game to a state from before the bug has occured but if you keep playing sooner or later the situation will repeat.
Thanks man, next time the bug appears i will try this method until the developers fix this...
EDIT:
Seems like reloading your save back to an earlier point helped fix Klaus being stuck at his door and I was able to progress. But now I have another tenant that is stuck IN a door outside another residents apartment which also seems to be stopping the residents inside from leaving....
This game is lots of fun so far but I'm barely even started and already experienced 3 game breaking bugs.
If the problem persists, please try starting a new game
Thank you for your patience! 💙