Unplayable

[RedAether TTV]

Greetings everyone,

I tried coming back into Rec Room recently (VR with an oculus rift) and it's just not working at all.

I launch the game, I can log into my account, then after getting thrown into my dorm, the game will freeze multiple times, usually once a minute, then just completely crash. I was able to get into the rec hub, painfully, and then it just crashed too after a few freezes.

I'm not new to Rec Room, I used to play it even (200+ hours) and this is the first time I've encountered this issue.

I thought it could come from my VR headset or my computer, but other games such as Beat Saber, Gorn, VR Mummy Girl, BOXVR or Hot Squat works absolutely wonder without any lags whatsoever.

I did try to uninstall the game and remove the files from the steamapps folder then install it back again to see if this would fix anything, but nope, same problem.

Any clue on how to make the game work again ?

[Star Centurion]

Have you tried a full reinstall?

Here is how to do that:

1. Uninstall Rec Room via Steam.

2. Completely delete the "RecRoom" folder from the "common" folder, in the Steam installation directory. This will usually be found in "C:\Program Files (x86)\Steam\steamapps\common\RecRoom"

3. Completely delete the "Against Gravity" folder from the "locallow" folder, located in your appdata folders. This will be found in "C:\Users\(Your Windows Username)\AppData\LocalLow\Against Gravity"

Finally, reinstall Rec Room and try to log in.

[RedAether TTV]

引用自 Red：

I did try to uninstall the game and remove the files from the steamapps folder then install it back again to see if this would fix anything, but nope, same problem.

Yes I did.

This didn't change anything, the problem persists.

[Star Centurion]

I guess my next suggestion is if you can send us your log files so we can take a better look at what exactly is crashing you.

See here on how to do that: https://recroom.happyfox.com/kb/article/7-player-log-log-files/

[Star Centurion]

Also, another suggestion is to try the Oculus version of Rec Room instead. It's on the Oculus Store. There's a chance there's just an issue with SteamVR itself and not Rec Room and that's the problem. Try the Oculus store version and see if the issue persists.

[RedAether TTV]

Okay, it seems there is no Against Gravity folder. Why would that happen ?

[RedAether TTV]

Alright, I think I managed to fix it but i'm not sure how it goes on the long term.

I reinstalled the game from the very beginning (deleted every RR files) then installed again, the game would still do some freezes and crash everytime, but after checking the files integrity, it seems steam downloaded one file again, and now I was able to play.

So, my best guess there is, maybe the Rec Room installer doesn't have all the files needed to work properly, but doing an integrity check would bring back said file.

I don't have any clue of which one is it, but I think that's a good starting point for devs to find a solution.

good luck out there

[V3]

R3D R3D R3DDDD!!!!! You like playboi carti?

[RedAether TTV]

huh ?

[Star Centurion]

引用自 Red：

Alright, I think I managed to fix it but i'm not sure how it goes on the long term.

I reinstalled the game from the very beginning (deleted every RR files) then installed again, the game would still do some freezes and crash everytime, but after checking the files integrity, it seems steam downloaded one file again, and now I was able to play.

So, my best guess there is, maybe the Rec Room installer doesn't have all the files needed to work properly, but doing an integrity check would bring back said file.

I don't have any clue of which one is it, but I think that's a good starting point for devs to find a solution.

good luck out there :winter2019happydog:

Thanks for the troubleshooting. Not sure if this is something we're doing wrong on our end, or Steam is messing something up when downloading the game. Either way, your input does give us a good starting point to figure out what the issue is.