Having Technical Issues? Look here!

[Star Centurion]

Update: This thread has been locked. We will no longer be offering direct support via Steam. Instead, we encourage users to view our help pages on Zendesk, or submit a ticket with us as a last resort if they need assistance.

Click here to see Rec Room's Zendesk Support Pages: https://recroom.zendesk.com/

Please see our Rec Room Zendesk Help Desk to find your issue. If you're unable to find it or the fixes in the articles do not work, you're welcome to open a new thread in this forum and either the community or Rec Room staff will try and assist you. You can also submit a new ticket on our Zendesk page, where you're guaranteed a response in less than 48 hours by our support staff.

Visit our full support help desk here: https://recroom.zendesk.com/hc/en-us

Some frequently asked questions as of July 13th, 2023

Starting the game on Steam prompts a "allow game launch" dialog box

https://recroom.zendesk.com/hc/en-us/articles/4423927200279-Starting-the-game-on-Steam-prompts-a-allow-game-launch-dialog-box

Steam "Corrupt Content Files" Issue

https://recroom.zendesk.com/hc/en-us/articles/4423296078871-Steam-Corrupt-Content-Files-Issue

I keep getting kicked to my dorm room for AFK when I am playing in VR and wearing my headset

https://recroom.zendesk.com/hc/en-us/articles/4420628985239-I-keep-getting-kicked-to-my-dorm-room-for-AFK-when-I-am-wearing-my-VR-headset

I want to change my account's @username

https://recroom.zendesk.com/hc/en-us/articles/4458236157079-I-want-to-change-my-account-s-username

[Star Centurion]

Originally posted by Insteriliud:

Hello
i encountered issue with falling off the lobby + i cant join , create , do something except watching clock
i reinstalled few times (i am pc user ) and it didnt help
is there way to fix this ?

Falling off? Does this happen when you enter your DormRoom?

You can reset your Dorm to a default state if anything you placed down is causing you issues.

https://recroom.zendesk.com/hc/en-us/articles/4532894580631-I-can-t-load-into-my-Dorm-Room-or-Clubhouse-Spawn

[76561199254971126]

Originally posted by hunter.a.kaguya:

When I click on the play button in RecRoom, it says the usual, then it says 'RecRoom failed to start (Error code 51). I've tried changing devices, using the Easy Anti-Cheat and searching up what I can do but I can't seem to be able to play.

It started again a few days ago but now its not working again. I just played yesterday as well.

[kastiscum52]

when I click "play" the loading screen started and then I heard music from my dorm and the loading screen did not disappear^

[nourkill777]

i lose account

[nourkill777]

nour12345678 how to get my account

[Yoavash]

Hi, I have an issue that makes all of my game is purple and i don't know what to do...

[Misosaurus]

My game doesnt work. i have good pc. after an update the game stop working. when i try to play it. its just black screen or infinite loading. can someone help?

[EliGamer]

my game keeps crashing on me

[Im_WinRaR]

Cant Change my Measurements In game rec room settings I hold my arms out it does nothing...

[Mr-Mayzer]

Hello i have veery long loading"Creating new accaunt" or "Loging in accaunt"
Please help me!!!!!

[Noobihakssu]

Is there any ways to change keybinds? i'm not really familliar with the use of W,A,S,D. I usually use Z,Q,S,D as im using a french keyboard. changing keybinds would be much appreciated

[Quincy_]

For some reason, it says the Anti-Cheat is not installed? I swear, I haven't touched anything at all in my files. Because of it, now Rec Room won't even open. Is there anyway to fix it?

[Sammy]

Hi, since the update of May 12, 2022, I can't play to Rec Room anymore. When I open the game, I have only a few seconds in my dorm room to play before the game freezes, then close. I tried to reset my dorm room, but that didn't change anything. Help me, please, I miss Rec Room. :(

[Samarubi]

I can't play the game at all. All of the menu buttons APPEAR responsive, but nothing happens. I can't leave my dorm, i can't join any room, the buttons get clicked but literally nothing happens, as if I clicked nothing. No error or anything, just "♥♥♥♥ you and your clicks" basically. This happens in both VR and non VR modes

[Sammy]

It's working perfectly fine since the last update (May 18th). Thank you! :)