Having technical issues? Look here!

[DontPanic]

How do I change my in-game name?

You can change your display name on your profile page[recroom.azurewebsites.net].

Failed to connect to RecNet! What is that?

See this blog post[www.againstgrav.com]

My game won't start. What do I do?

If your game is crashing before you even get to the start screen, it's likely your installation is corrupted. You can try these steps to get it working again:

1. Verify your game cache. Right-click Rec Room in your Library, go to the Local Files tab, and click "Verify Integrity of Game Cache" This should hopefully fix your issue.
   
2. Reinstall. In the Local Files tab, click "Delete Local Game Content." Once the content has been deleted, reinstall Rec Room.
   
3. Check that your video drivers are up-to-date.

Why do I keep getting Error 1040s / kicked for disconnect?

We've done some investigation into this, and it looks like the Vive can actually cause interference on the 2.4GHz WiFi spectrum, which can cause connection dropouts. We're looking into ways to deal with this if we can, but in the meantime, we recommend trying the following:

1. Move to a different 2.4GHz WiFi channel (Consult your router instructions)
   
2. Move to 5GHz WiFi if possible (again, consult your router's instructions)
   
3. Use an ethernet cable instead (this is the most reliable fix)

We actually suffer from this in the office, so you're not alone!

It's also possible (from at least one user report) that Anti-Virus software can wreak havoc with our network if it's strict enough. It's worth trying flagging Rec Room as allowed if you're seeing this issue.

Why does my game crash when I try to leave my Dorm Room?

Some players have been experiencing a crash when they leave the Dorm Room.
If you're getting this, here's a workaround to try that should fix the issue:

1. Start Rec Room
   
2. Don't leave the Dorm Room
   
3. Open the menu (press the Menu button)
   
4. Go to Settings-->Advanced
   
5. Make sure the "Enable Video Cameras" box is unchecked
   
6. Close the menu

Now you can leave the Dorm Room and you shouldn't crash.

None of that worked! What now?

If you're still having issues, we always appreciate bug reports! See the instructions here:
https://www.againstgrav.com/blog/2016/11/23/send-us-your-feedback

[mamamonkey]

taylorsmith33 - It might already be in your dorm room - check the quest items drawer and see if it's already there? It's light coloured wood with the fashion pattern grip.

[mamamonkey]

sandsou - You need to complete it with a full party of 4 for it to count. We're working on ways to make that more clear!

[Ad-Man-Gamer]

recroom used to work, but now i just get the recroom title screen. After a while it says failed to connect to recnet. I have ran the network diognostics tool but it all seems to be fine.

LOGGING IN TO RECNET SERVERS
Retrieving Steam player information
Setting breakpad minidump AppID = 471710
Steam_SetMinidumpSteamID: Caching Steam ID: 76561197991420287 [API loaded no]
Sending login request to RecNet
SUCCESS

TESTING PERSISTENT CONNECTION TO RECNET SERVERS
Socket opened. Sending handshake...
Handshake complete.
SUCCESS

TESTING CONNECTION TO GAME SERVERS
Connection State: ConnectingToNameServer
Connection State: ConnectedToNameServer
Connection State: Authenticating
Setting UserId sent by Server: (looks sensitive, Blanked just in case)
Connection State: DisconnectingFromNameServer
Connection State: ConnectingToMasterserver
Connection State: Authenticating
Connection State: ConnectedToMaster
Connection State: Joining
Connection State: DisconnectingFromMasterserver
Connection State: ConnectingToGameserver
Connection State: Authenticating
Connection State: Joining
Connection State: Joined
SUCCESS

I have opened ports and let recroom through windows firewall. I dont get it.

Processor Name: AMD FX-8350
Motherboard Model: ASUS M5A99X EVO R2.0
Motherboard Chipset: AMD 990X (RD980) + SB920/SB950
Video Card: GIGABYTE GTX 1080 TURBO OC (GV-N1080TTOC-8GD)
Total Memory: 32 GBytes
VR System: HTC Vive

[DecayingGamer]

I cant leave the dorm without the game dying on me, it just takes me to the loading screen forever, ive uninstalled and tried again and its just not letting me play

[VotaVader]

DecayingGamer a écrit :

I cant leave the dorm without the game dying on me, it just takes me to the loading screen forever, ive uninstalled and tried again and its just not letting me play

Unfortunately this appears to be some incompatibility bug between the drivers of AMD RX graphics cards, SteamVR, and Unity (the engine we use for our game). This is especially frequent in players using the Windows MR headsets or that have installed Windows Insider Preview builds on their computers, but we've still seen it from players with Vives and Oculus. We're still looking into a solution we could implement on our end, but it is likely we'll have to wait for a new version of AMD drivers, SteamVR, or until we upgrade to the newest version of our engine.

[RowdieWarrior]

Rec Room keeps crashing as soon as I log in and get in the dorm room. As soon the dorm room appears in front of my vision the game crashes before I have time to do anything else and it stays on my desktop screen as unresponsive with the loading screen showing on my Vive. I have to either quit VR or try closing the program either through the steam VR dsahboard or the X box in the desktop. If I do not restart my computer I cannot uninstall the game, verify cache or restart the game as it shows as still running even after I have closed it in any of the ways I said before. I have checked task manager and there is no rec room processes still running that I can see. I have restarted my computer many times and verified cache integrity, uninstalled and reinstalled checking to make sure there is no other remnants of rec room before reinstalling. I was able to play rec room for months with no problems. The problems began occuring with the new Rec Room update on the 15th.

[Theultrak]

When i open the game, everything is fine up until i leave my dorm. I am stuck on a never ending loading screen and it makes me pretty anooyed. I tried unchecking the box, nothing happened

[VotaVader]

rayepez a écrit :

Rec Room keeps crashing as soon as I log in and get in the dorm room. As soon the dorm room appears in front of my vision the game crashes before I have time to do anything else and it stays on my desktop screen as unresponsive with the loading screen showing on my Vive. I have to either quit VR or try closing the program either through the steam VR dsahboard or the X box in the desktop. If I do not restart my computer I cannot uninstall the game, verify cache or restart the game as it shows as still running even after I have closed it in any of the ways I said before. I have checked task manager and there is no rec room processes still running that I can see. I have restarted my computer many times and verified cache integrity, uninstalled and reinstalled checking to make sure there is no other remnants of rec room before reinstalling. I was able to play rec room for months with no problems. The problems began occuring with the new Rec Room update on the 15th.

Can you send us your log file[www.againstgrav.com] the next time this happens? Hopefully it'll make it more clear what's going on.

[FluffySugar]

Hello, my wife is an avid player of this game and wants to make some tutorials for building custom rooms. I'm attempting to setup recording for her, so she can then post those to Twitch and Youtube.

Problem is, when playing through Steam, what is displayed on the monitor is only the lower half of what she is actually looking at. Which is also just annoying when I want to see what she is working on.

This isn't a problem when launching Rec Room through the Oculus store, which we'll do for now, but she would prefer to launch through Steam because she has Steam friends.

Any idea what is causing this? I couldn't find any settings that would help, Steam VR settings seem exclusively geared towards the Vive.

Thanks, and you guys are doing an awesome job with this VR World you've built, my wife is obsessed.

[VotaVader]

FluffySugar a écrit :

Hello, my wife is an avid player of this game and wants to make some tutorials for building custom rooms. I'm attempting to setup recording for her, so she can then post those to Twitch and Youtube.

Problem is, when playing through Steam, what is displayed on the monitor is only the lower half of what she is actually looking at. Which is also just annoying when I want to see what she is working on.

This isn't a problem when launching Rec Room through the Oculus store, which we'll do for now, but she would prefer to launch through Steam because she has Steam friends.

Any idea what is causing this? I couldn't find any settings that would help, Steam VR settings seem exclusively geared towards the Vive.

Thanks, and you guys are doing an awesome job with this VR World you've built, my wife is obsessed.

Have you tried setting the reflector to fullscreen (pressing Alt + Enter while the app has focus)? You can also activate the streamer camera (which pulls the camera back from the avatar) in watch menu settings in-game. Let us know if you need more help with this.

[SkeleTom]

They changed the weekly challenge objectives today. I had 3 laser tag games left to complete. Wake up to see my progress completely reset, just to make the challenge I already completed easier. Kinda lame

[Evaleth]

I was never able to talk in-game , all microphone settings working perfectly with steam vr on other games , but on this one .. nope , please help

[PengoPlays]

Are you a junior?

[Libre]

I hate having to hold the sword all the time in quest of pirates, please solve this.

[SkeleTom]

Libre a écrit :

I hate having to hold the sword all the time in quest of pirates, please solve this.

You can lock objects to your hand by holding the trigger and pressing the menu button. Swords don't lock by default for the purpose of throwing heavily damaged swords.