The game just won't start

[Grasping1]

Hey, downloaded this thing like it was my lifeline. Every time I try to start the game though, it just doesn't happen. I can seem to load other games just fine, except this one. Even had a friend load it from his computer and he said it works fine for him.

I know it's not specific, but I'd appreciate some advice. I double click the game, it loads for about 3 seconds, but shows nothing other than that. After, it just stops running and doesn't even open up. What do I do?

[snakeking]

This is difficult to answer.
Try to verify your game files or run the game as admin.
The gane could be block by a antivirus or firewall you use.
Mabey you use to much start up programs or a program that create a conflict with the game.
Mabey your hadware or drivers don't support with this game.
Mabey the program files of this game cause the issue and mabey need still some patches to work on the system your use.
Or even the key register of this game is missing ?
It can be many things only a real tech support can answer this for you.
I hope your find your solution soon.

[Anonymous Helper]

Would help if you gave details on what kind of computer you're trying to run game on (laptop/desktop, OS, graphics card, processor, memory, resolution).

Basic steps to try:
Make sure your drivers are up to date.
Verify integrity of game files
Shut down and restart Steam
Shut down and restart computer
Try running game from executable instead of Steam.

There is rare glitch that sometimes happens during installation and causes 3rd party libraries (directx, xna, dotnet etc.) that game requires not to install during installation process though game usually complains about them missing rather than silently closing when you try to run it afterwards.

[Grasping1]

Problem resolved. Thank you for your concerns. The game thought I had a missing dll. Just placed it in the same foloder. But there's a new issue. The game has no sound, whatsoever. I'm not sure why, but I can hear nothing. I tested other steam games to make sure it wasn't a general issue and have found they all respond well.

There has been no sound whatsoever and I checked the sound settings in game.

[Anonymous Helper]

Originally posted by siberianhusky89:

Problem resolved. Thank you for your concerns. The game thought I had a missing dll. Just placed it in the same foloder. But there's a new issue. The game has no sound, whatsoever. I'm not sure why, but I can hear nothing. I tested other steam games to make sure it wasn't a general issue and have found they all respond well.

There has been no sound whatsoever and I checked the sound settings in game.

What dll was it missing? Sounds like 3rd party libraries did not install correctly (the rare installation glitch I was talking about above). In that case you have to (re)install them manually.

From Steam, select 'library' then 'installed', right click planescape torment enchanted edition then 'properties' from drop down menu, go to local files tab and select 'browse local files'. This should take you to games installation folder. There should be folder called '_CommonRedist'. Manually run all the redistributables there. Just to be sure right click the installers and select 'run as administrator'.

You are probably missing OpenAL (iirc other enhanced editions use it so this one probably does as well and OpenAL is support library for sound) but you should run them all to make sure you have all the required libraties installed.

[Grasping1]

Yeah. The problem was with OpenAL32.dll. I placed the file directly into the folder. Unfortunately, the sound's still not working. I did the instillation too from the Commonredist folder. There was only one to speak of though.

[Julius Borisov]

Usually installing/reinstalling oalinst.exe should help in similar cases, as google search results[www.google.bg] show.

But if it doesn't help you, hard to tell what is exactly the problem. The best option would be to contact our support at [e-mail].

[mckraken101]

In the folder C:\Program Files (x86)\Steam\steamapps\common\Project P\_CommonRedist\OpenAL\2.0.7.0 i just opened oalinst.exe game started up just fine after

[Grasping1]

Thank you. I already contacted Beamdog a while back and got a good answer.

[ratso]

Originally posted by Grasping 1:

Thank you. I already contacted Beamdog a while back and got a good answer.

Maybe you could share the answer?

[ZionStrike]

Originally posted by Grasping 1:

Yeah. The problem was with OpenAL32.dll. I placed the file directly into the folder. Unfortunately, the sound's still not working. I did the instillation too from the Commonredist folder. There was only one to speak of though.

where did you get the file? I am having the same issue

[ratso]

Originally posted by ZionStrike:

Originally posted by Grasping 1:

Yeah. The problem was with OpenAL32.dll. I placed the file directly into the folder. Unfortunately, the sound's still not working. I did the instillation too from the Commonredist folder. There was only one to speak of though.

where did you get the file? I am having the same issue

the common redist folder within the game folder. this didnt fix the issue for me, what did was finding openal_soft from beamdogs website and placing it in the game folder. should really be a sticky with the amount of threads i found related to the topic

[ZionStrike]

Originally posted by ratso:

Originally posted by ZionStrike:

where did you get the file? I am having the same issue

the common redist folder within the game folder. this didnt fix the issue for me, what did was finding openal_soft from beamdogs website and placing it in the game folder. should really be a sticky with the amount of threads i found related to the topic

the common redist folder acutally fixed it for me. just had to run oalinst as administrator
dont know if you tried that but I got sound and everything

[zewt]

I guess this was never fixed: trying to play the game half a decade later, and I had to copy OpenAL32.DLL from another random game. Reinstalling the game didn't help, it seems like the game just doesn't install all of its dependancies.

[Grasping1]

Beamdog Support (Customer Support)

May 6, 07:56 MDT

Hello,

Thanks for contacting Beamdog support. My name is Charles, and I will be assisting you.

In order to better assist you could you please provide the details of your computer as detailed as possible.

In the meantime, here are a few things you can try:
1) Reboot the computer.
2) Reinstall OpenAL in case it did not install correctly. You can download it below.
3) Make sure all the drivers for all of your hardware are up to date (this may mean visiting your graphics card's manufacturer's website).
4) Uninstall and reinstall the game (back up your saves first).

*Use oalinst if you have a standard sound card, Open_AL if you have an upgraded sound card.

Thank you and have a great day!
-Charles

He also gave me two attachments.

Attachment(s)
oalinst.exe
OpenAL_Soft.exe

[mtgninja]

I'm also missing OpenAL, looking for a link now.