Black screen at startup

[DeadPoolX]

Whenever I try to start the game, all I get is a black screen. I can't alt tab or alt ctrl del out of it, either. For all intents and purposes, my machine is frozen as well, necessitating a hard shut down.

My specs:
Windows 7 Pro
i7-4770 3.4 GHz
GeForce GTX 780 (3GB VRAM)
16 GB of RAM

This is insane as I have no problems with any other game, and the vast majority of titles I play are far, far more demanding.

[Evermore Game Studios]

Hi DeadPoolX,

Are you still having this problem that you mentioned above? I should say that the game does have a black screen when you start, but should have a 'Click to Start' message that appears about 5-10 seconds into the game. Maybe you need to wait a bit?

If you find even after waiting 1 minute you still see a black screen, then there is something wrong. You may want to try manually setting the resolution, or the OpenGL/D3D configuration in the commonConfig.xml file to try and get the game to work. Below I've copy and pasted some info from another post that may help you.


As for your resolution question, there is something you can try. There exists a config file:
C:\Users\Jeff\AppData\Roaming\Evermore Game Studios\Puzzle Galaxies\commonConfig.xml

or on a MAC:

/Users/jeffmoretti/Library/Application Support/Evermore Game Studios/Puzzle Galaxies/commonConfig.xml

NOTE: Replace 'Jeff' (or 'jeffmoretti' on a MAC) with the approriate username for your computer.

In this config file you can manually configure options for the game. As for the graphics, there is this tag:

<Resolution>Default</Resolution>

Try replacing the word 'Default' with a resolution. Resolutions have 3 words, such as

800 600 32

This resolution is 800x600 with 32bpp. You can try manually entering in a resolution here and seeing if it will work with the game. Note that if you put a resolution in here that doesnt seem to work with the game, that means the game does not support that resolution for your video card.

The other thing to try with regards to graphics is this:

<DisplayDevice>OpenGL</DisplayDevice>

There are two options you can specify for DisplayDevice. Either:

OpenGL or
D3D

You may want to try D3D (direct 3D) if the openGL options are not working well for you.




If this doesn't work either, please email me at [e-mail] and I will try and help you out with getting the game to work for you.


Cheers,

Jeff

[DeadPoolX]

I'd love to try that, but the folder for "Evermore Game Studios" isn't there in "AppData\Roaming," probably because the game doesn't recognize as me having started it. So with the folder having never been created, I can't test that out, and if I try (yet again!) to load the game, hoping it'll create that folder, my computer reacts the same way as before.

Just to be thorough, I also checked the "Local" and "LocalLow" folders within AppData as well. Nothing called "Evermore Game Studios" is there anywhere.

[Evermore Game Studios]

Hmm.....I see. Ok, maybe I should look at your log file. Can you please send the following file to [e-mail]?

C:\Program Files (x86)\Steam\steamapps\common\Puzzle Galaxies\console.log


Thanks,

Jeff Moretti
Evermore Game Studios