Resolution?

[raixel]

For some reason, this game tried to start with my 1920x1080 native HDTV at 3200x1800 as the recommended res, which made the image giant and only able to see a tiny corner of the screen. Fortunately, I was able to window it, which allowed me to get in the settings menu. I tried to drop it to a res I can use, and it wouldn't allow me to apply it. I tried to save, no dice. Fortunately, once in the settings screen there was enough of the apply resolution button showing that i could click it unwindowed and drop it back to a res my TV can actually fit onscreen.

Highly suggest you have the game start in a lower, common, res. Its cool you have a ton available, but some of us are using large HDTVs (I run a 42" 1920x1080 HDTV w/UI scaling - my computer is also what I stream on) and/or dont have ultra-high res monitors. Its much easier for someone who has a high res monitor to scale up from a lower res than those of us running 1360x780s or 1920x1080s to scale down when we cant even see the screen!

Thing is, neither the 1920x1080 16bpp or 1920x1200 32bpp settings are actually that resolution. They look more like 1360x768 or 1280x768, stretched vertically and squashed horizontally, with huge black borders. But then next one up again blows up the image so large I can only see a tiny corner of the screen.

Its odd, is the game supposed to have black borders?

[Evermore Game Studios]

Hi Raixel,

My apologies for the late reply, I just discovered your post today.

As for your resolution question, there is something you can try. There exists a config file:
C:\Users\Jeff\AppData\Roaming\Evermore Game Studios\Puzzle Galaxies\commonConfig.xml

or on a MAC:

/Users/jeffmoretti/Library/Application Support/Evermore Game Studios/Puzzle Galaxies/commonConfig.xml

NOTE: Replace 'Jeff' (or 'jeffmoretti' on a MAC) with the approriate username for your computer.

In this config file you can manually configure options for the game. As for the graphics, there is this tag:

<Resolution>Default</Resolution>

Try replacing the word 'Default' with a resolution. Resolutions have 3 words, such as

800 600 32

This resolution is 800x600 with 32bpp. You can try manually entering in a resolution here and seeing if it will work with the game. Note that if you put a resolution in here that doesnt seem to work with the game, that means the game does not support that resolution for your video card.

The other thing to try with regards to graphics is this:

<DisplayDevice>OpenGL</DisplayDevice>

There are two options you can specify for DisplayDevice. Either:

OpenGL or
D3D

You may want to try D3D (direct 3D) if the openGL options are not working well for you.

Hope this helps! If you have any questions about any of this, or about commonConfig.xml, please reply to this post!

Cheers,

Jeff Moretti
Evermore Game Studios

[Evermore Game Studios]

Hi Raixel!

Sorry, forgot to mention one thing - about the black borders, that is completely normal. The game was in development for a long time, practically before the time of widescreen monitors, so support for widescreens was sort of an issue. As such, the black borders were placed in there. Hope this helps!

Regards,

Jeff Moretti
Evermore Game Studios

[raixel]

Great, thanks for the help with the video card config, really appreciate a dev that cares. Thats really awesome.

[Margold]

Hello, I appreciate your concern and response to my comment on the Steam Store. The problem I have is when I start the game, the whole screen is black, I have no option to choose anything, it just goes black and I have to shut down the computer. The operating system it is not freezed because I can move the mouse through the black screen and I can continue hearing things I have in the background (music, videos etc ...)

Thank you.

[Evermore Game Studios]

Originally posted by Werwolf-NS:

Hello, I appreciate your concern and response to my comment on the Steam Store. The problem I have is when I start the game, the whole screen is black, I have no option to choose anything, it just goes black and I have to shut down the computer. The operating system it is not freezed because I can move the mouse through the black screen and I can continue hearing things I have in the background (music, videos etc ...)

Thank you.

Hi Werwolf-NS,

Please email me at [e-mail] and we will setup a time where I can work with you to resolve the issue (let me know what time you would be available).

Thanks,

Jeff Moretti
Evermore Game Studios

[Evermore Game Studios]

Originally posted by Evermore Game Studios:

Originally posted by Werwolf-NS:

Hello, I appreciate your concern and response to my comment on the Steam Store. The problem I have is when I start the game, the whole screen is black, I have no option to choose anything, it just goes black and I have to shut down the computer. The operating system it is not freezed because I can move the mouse through the black screen and I can continue hearing things I have in the background (music, videos etc ...)

Thank you.

Hi Werwolf-NS,

Please email me at [e-mail] and we will setup a time where I can work with you to resolve the issue (let me know what time you would be available).

Thanks,

Jeff Moretti
Evermore Game Studios

Hello again Werwolf-NS,

My apologies, Ive discovered there is something wrong with the email address I provided above. Please email me instead at [e-mail]

Thanks,

Jeff Moretti
Evermore Game Studios