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All I can think of to help anyone else who might get this problem
1. Be REALLY persistent with reloads
2. As unlikely as it may seem perhaps the call only comes in at the Royal Flush plaza.
It is worth noting that only 8 survivors can spawn in the mall. If you want to quickly trigger the next scoop, either escort or kill the survivors of the scoop so the next one can come.
Nope that wasn't the case I knew about this problem from the first Dead Rising and from when I played it originally on the 360 and made certain to keep my cases free (see point 3) and I had rescued all survivors up to that point and turned them in. So they would have been literally the only survivors around.
I still really have no idea what I did that resolved the issue, I simply reloaded ad nauseam until it finally worked correctly.