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The default treshold cannot be changed manually.
I think it is about 80%+ or so when a janitor is queued for cleaning (if janitors are available in the zone!). It might take some time depending on distance and other queued tasks.
If you have toilets that are at 100% for some time, try building more toilets, hire more janitors, rework zones, etc.
I currently have 8 zones with 4 of each staff (except entertainers) and they function well. My toilets are evenly spaced, easy to access and plentiful lol I do think it's just the auto function not triggering before complaints start coming in. Thanks for the advice though!
Once the problem is solved, you then can delete the savegame.