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If you are blocking access thru the balloon shop with path signs disallowing guests, and it is not working, you may have to choose another option for backdoor staff access.
If you are able, I would always place 'staff' paths in the back of shops that are connected all the way to your depot. For re-stocking. And hidden by enclosing it all in a building or blocking the view with trees or other decorations.
If you are backstage in a real world park you see how vast this connection network is.
If you are too lazy for placing scenary to block the view you can always make the staff paths underground and directly access stores via a staircase.
EDIT: sry, meant how guests came on the path behind shops, ...
An employee path is the dedicated selection from 'paths' menu.
Guests can in few cases access regular paths that are behind shops by going through the shop.
What's wrong with using employee paths to make sure that doesn't happen?
If it's only the balloon shop causing this and you feel it's a bug, report it in the bug forum so the devs can look at it.