Game not displaying/Black screen at boot up

[Smash JT]

Hi Tom (and community),
I'm getting a black screen at launch and can hear the music/sound effects when moving the controller around. I have an LG ultrawide screen monitor that may be causing the game to not display, but have not had this issue with other games so I'm at a loss as to what may be causing this issue.
I've been navigating the options menu in the dark by moving the control stick around randomly and pressing buttons and got the game to switch to a windowed mode, but it still is a black sceen.

Specs:
Graphics card: Nvidia GTX 980 Ti
Driver Version: 387.92
Intel Core i7-6700K CPU @4.00GHz
31.94 GB RAM
Screen: 2560 x 1080, 60Hz

Thanks,
-Jeff

[TrinketTom]

Crikey, that's not good at all! We've seen other users using an ultra-wide monitor without issue, but that might still be related. A couple Mac users also had launch issues. Have you checked out the pinned Troubleshooting post? If you could send us the log and maybe try a few windowed/resultion configurations, that'd be super helpful! We'll get this fixed!

[Smash JT]

Yeah I checked out the pinned troubleshooting post but all I could find were crash-related things. The game for me isn't crashing, it's loading up and playing just fine (from the music and sound effects I hear), it's just not displaying anything on screen. Not sure what the issue could be, I'll keep digging on my end as well to see what I can find.

[TrinketTom]

Ah, whoops, I meant the other pinned thread - it covers the config location and options:
http://steamcommunity.com/app/452570/discussions/0/3183345176717553852/

[Smash JT]

Thanks, Tom. Sorry to be a bother, but if this happened to me I'm sure there will eventually be others. I navigated to that setting and found the following graphics/display options:

[Graphics]
VSyncMode=1 # 0 = Off, 1 = Every frame, 2 = Every other frame
FullscreenStyle=2 # 0 = Exclusive Fullscreen, 1 = Borderless Windowed, 2 = Windowed
DisplayNumber=-1 # -1 = Default, 0 = first display, 1 = second display, etc
ScreenHeight=-1 # Startup screen height. -1 for default
ScreenWidth=-1 # Startup screen width. -1 for default
LockedFramerate=60 # -1 = Off, 30/60/+ = FPS to Lock To when Vsync is disabled. If you se this to -1, you're more likely to experience tearing if VSync is off.
TextSize=30 # Default = 0, Small = 10, Standard = 20, Large = 30, ExtraLarge = 40,
RunInBackgroundMode=0 # 0 = Game will only run in background if Fullscreen mode is set to Borderless Windowed, 1 = Always run in background, 2 = Never run in background

I changed the settings on all of these trying various options and restarting the game, unfortunately to no avail. Not sure what else could be the issue. This is one of the reasons I prefer just using consoles like the Switch to plug and play my games lol... I know this is not your fault.

[TrinketTom]

Dang, this problem has been hard to track down. Can you email me the Outputlog.txt mentioned in the Troubleshooting log? That will tell us what resolutions your computer is offerering to BCB and what one we're (probably erroneously) picking.

[Smash JT]

Thanks to your response e-mail, Tom, I now have this up and running! For anyone experiencing similar issues and has a Nvdidia graphics card, check out what Tom sent me here:

My best guess so far is to follow the directions in this thread: https://steamcommunity.com/discussions/forum/1/1480982971174752598/
Specifically:
I went into Nvidia Control Panel. This is where I changed "Aspect ratio" to "No scaling" on the Adjust desktop size and position page (with "perform scaling on Display"). Suddenly everything was okay again. In DS3 I had options for resolutions. If I started up a Unity game with shift, the Select Monitor was no longer empty, but said "Display 1".
I tried switching back to "Aspect ratio" to see if this would break things again. It did for some games (e.g. Hearthstone), but others kept working. I also tried "Override the scaling mode set by games and programs" and that seem to work as well.