Game keeps crashing on main menu

[Hawaii]

Game crashes EVERY TIME on main menu when loading progress is about 60%~70%
- game bought today
- have read sticky posts
- integrity validated, no help
- rebooted several times
- no active anti-virus program or gpu monitor
- did nothing but waiting for the game to load

CPU: Xeon E3-1231v3
RAM: 8GB DDR3
graphics card: RTX2080 8GB
display driver: 416.94
OS: Win10 1809
game installed on HDD
10.8gb free space on C:
was using Samsung HMD Odyssey+

[Hawaii]

was intended to post the whole output log but it was too long and reached character limitation, sorry but have to post only partial of it which I think may be helpful :-)
==================================================
Initializing Scene

(Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)

VRDevice.model:samsung windows mixed reality 800zba

(Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)

Platform assembly: E:\Steam\steamapps\common\H3VR\h3vr_Data\Managed\Mono.Security.dll (this message is harmless)
Updating Global Post Volumes:

(Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)

AO:False

(Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)

CC:True

(Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)

BL:False

(Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)

SteamVR SetDeviceIndex called, trackedIndex and Controller are now: Device1 for Controller (left)

(Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)

SteamVR SetDeviceIndex called, trackedIndex and Controller are now: Device2 for Controller (right)

(Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)

Shader 'Unlit/ChromaKey2': fallback shader 'Unlit' not found
The referenced script on this Behaviour (Game Object '') is missing!

(Filename: Line: 1744)

The referenced script on this Behaviour (Game Object '') is missing!

(Filename: Line: 1744)

The referenced script on this Behaviour (Game Object 'AKM_Heirloom') is missing!

(Filename: Line: 1744)

The referenced script on this Behaviour (Game Object '') is missing!

(Filename: Line: 1744)

d3d11: failed to create 2D texture id=4556 width=2048 height=2048 mips=12 dxgifmt=72 [D3D error was 8007000e]


(Filename: Line: 498)

d3d11: failed to create 2D texture shader resource view id=4556 [D3D error was 80070057]


(Filename: Line: 517)

DynamicHeapAllocator allocation probe 1 failed - Could not get memory for large allocation 5592432.
d3d11: failed to create 2D texture id=4558 width=2048 height=2048 mips=12 dxgifmt=77 [D3D error was 8007000e]


(Filename: Line: 498)

d3d11: failed to create 2D texture shader resource view id=4558 [D3D error was 80070057]


(Filename: Line: 517)

DynamicHeapAllocator allocation probe 2 failed - Could not get memory for large allocation 5592432.
DynamicHeapAllocator allocation probe 3 failed - Could not get memory for large allocation 5592432.
d3d11: failed to create 2D texture id=4560 width=2048 height=2048 mips=12 dxgifmt=77 [D3D error was 8007000e]


(Filename: Line: 498)

d3d11: failed to create 2D texture shader resource view id=4560 [D3D error was 80070057]


(Filename: Line: 517)

DynamicHeapAllocator allocation probe 1 failed - Could not get memory for large allocation 2796216.
DynamicHeapAllocator allocation probe 2 failed - Could not get memory for large allocation 2796216.
DynamicHeapAllocator allocation probe 3 failed - Could not get memory for large allocation 2796216.
DynamicHeapAllocator allocation probe 4 failed - Could not get memory for large allocation 2796216.
DynamicHeapAllocator out of memory - Could not get memory for large allocation 2796216!
Crash!!!

========== OUTPUTING STACK TRACE ==================

ERROR: SymGetSymFromAddr64, GetLastError: 'Attempt to access invalid address.

' (Address: 00007FF798937616)
0x00007FF798937616 (h3vr)
ERROR: SymGetSymFromAddr64, GetLastError: 'Attempt to access invalid address.

' (Address: 00007FF798934C29)
0x00007FF798934C29 (h3vr)
ERROR: SymGetSymFromAddr64, GetLastError: 'Attempt to access invalid address.

' (Address: 00007FF798934C75)
0x00007FF798934C75 (h3vr)
ERROR: SymGetSymFromAddr64, GetLastError: 'Attempt to access invalid address.

' (Address: 00007FF79874F33B)
0x00007FF79874F33B (h3vr)
ERROR: SymGetSymFromAddr64, GetLastError: 'Attempt to access invalid address.

' (Address: 00007FF79873D48E)
0x00007FF79873D48E (h3vr)
ERROR: SymGetSymFromAddr64, GetLastError: 'Attempt to access invalid address.

' (Address: 00007FF79873D6DD)
0x00007FF79873D6DD (h3vr)
ERROR: SymGetSymFromAddr64, GetLastError: 'Attempt to access invalid address.

' (Address: 00007FF79873DB1D)
0x00007FF79873DB1D (h3vr)
ERROR: SymGetSymFromAddr64, GetLastError: 'Attempt to access invalid address.

' (Address: 00007FF79873E31B)
0x00007FF79873E31B (h3vr)
ERROR: SymGetSymFromAddr64, GetLastError: 'Attempt to access invalid address.
' (Address: 00007FF797F67141)
0x00007FF797F67141 (h3vr)
ERROR: SymGetSymFromAddr64, GetLastError: 'Attempt to access invalid address.

' (Address: 00007FF7982F3FF9)
0x00007FF7982F3FF9 (h3vr)
ERROR: SymGetSymFromAddr64, GetLastError: 'Attempt to access invalid address.

' (Address: 00007FF7982FA256)
0x00007FF7982FA256 (h3vr)
ERROR: SymGetSymFromAddr64, GetLastError: 'Attempt to access invalid address.

' (Address: 00007FF798761BD2)
0x00007FF798761BD2 (h3vr)
ERROR: SymGetSymFromAddr64, GetLastError: 'Attempt to access invalid address.

' (Address: 00007FF7985627DA)
0x00007FF7985627DA (h3vr)
ERROR: SymGetSymFromAddr64, GetLastError: 'Attempt to access invalid address.

' (Address: 00007FF798544712)
0x00007FF798544712 (h3vr)
ERROR: SymGetSymFromAddr64, GetLastError: 'Attempt to access invalid address.

' (Address: 00007FF798544BA1)
0x00007FF798544BA1 (h3vr)
ERROR: SymGetSymFromAddr64, GetLastError: 'Attempt to access invalid address.

' (Address: 00007FF798544EE9)
0x00007FF798544EE9 (h3vr)
ERROR: SymGetSymFromAddr64, GetLastError: 'Attempt to access invalid address.

' (Address: 00007FF79860156C)
0x00007FF79860156C (h3vr)
0x00007FFFB8C43DC4 (KERNEL32) BaseThreadInitThunk
0x00007FFFB93D3691 (ntdll) RtlUserThreadStart

========== END OF STACKTRACE ===========

**** Crash! ****

[[RUST]Grumplestiltskin]

Hi hi, couple things:
- there are some exotic issues with Xeon procs, hopefully this isn't one of them
- what is your windows pagefile set to on your C: drive?
- can you try ensuring there's 20gb free on that drive, and setting your windows pagefile to at least 10gb

The dynamic heap allocator error in your log occurring while loading is basically means 'I ran out of temporary space while loading'. As your machine only has 8gb of ram, and you're loading from a mechanical drive, it's incredibly important to have more Virtual Memory space allotted on the drive for the game to unpack and load its resources (all 250+ guns).

[Hawaii]

Originally posted by RUSTGrumplestiltskin:

Hi hi, couple things:
- there are some exotic issues with Xeon procs, hopefully this isn't one of them
- what is your windows pagefile set to on your C: drive?
- can you try ensuring there's 20gb free on that drive, and setting your windows pagefile to at least 10gb

The dynamic heap allocator error in your log occurring while loading is basically means 'I ran out of temporary space while loading'. As your machine only has 8gb of ram, and you're loading from a mechanical drive, it's incredibly important to have more Virtual Memory space allotted on the drive for the game to unpack and load its resources (all 250+ guns).

Hi, thanks for the response!
In fact my C and D drive are on a 128GB SSD while others are on a 2TB hard drive, and I have no virtual memory set on the C drive(all the vm are set on D: with a maximum of 8gb), could that possibly be the cause? Unfortunately there is hardly any free space left on my SSD, will it also be helpful if I increase my physical memory to 16gb? If so I'll buy one and try it tomorrow
Thanks in advance

[[RUST]Grumplestiltskin]

Yes actually. Virtual memory should ALWAYS be allotted on your C: drive. Windows needs it, as due to caching, and how memory-hungry web browsers are, the average user is perpetually running out of ram during normal operation.

I would seriously see if there's something you can uninstall on C: to be able to be able to set at least 10gb to be for virtual memory. 16gb of ram will help, but having _no_ virtual memory on C: will always cause apps to crash when you run out of memory mid-operation.