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Do all your lines that you've setup that get people from Residential to Commercial or Industrial have atleast one vehicle on the line? What is the frequency of each line?
Screenshots of your setup would help.
http://steamcommunity.com/sharedfiles/filedetails/?id=1278437128
I used to play this when it first came out and have only just come back to it, but dont ever remember having this problem
I've heard that It's often best to have station to zone routes S-R-S-C-S-I so that train passengers can get to the zone they want in your city and then back to the train .
I've never been totally happy with my in-city route strategy. I wish there was a definitive answer somewhere as to what works best.
Also, how did you come to the conclusion of 40 minutes travel time?
Just adding frequencies is not how it works ;)
Travel time is calculated as such:
walk-time + 1/4th frequency departure stop/station +1/2 frequency transfer stops/stations + time spent on vehicles
I used to write it differently before, which could've been mistaken, but this should be understandable and correct afaik.
I'm glad there are no definite answers, more room for experiments ;)
It also depends a lot on the situation/town and what you want to achieve.
Don't quite understand what S-R-S-C-S-I stands for. Is it S=Station, E=Residential, C=Commercial, I=Industrial? That seems very specific.
In generall, you should just avoid subsequent stops in same type districts. However, even that can work fine, f.ex. if these subsequent stops are transfer nodes. Make sure to provide nice/direct travel options to/between your main transfer nodes.
I was trying to suggest direct routes from/to the station from each zone, Residential, Industry, Commercial.
There's a guy that's done some experimenting with city bus lines and he advocates that approach https://www.youtube.com/watch?v=rkrj8yTwumk