Didn't receive an email verification

[kudo]

When i was on hi-rez's website it says on the left my email is not yet verified, i clicked it to verify my email and i they said "Verification request was sent" and i got to my email and i got nothing, i did that yesterdy and still trying it right now, i contacted support and its not really helping me.

[Vorteckz]

This might be a silly question, but are you checking your emails spam folder too, in case it got sent there by accident?

[kudo]

Originally posted by Vorteckz:

This might be a silly question, but are you checking your emails spam folder too, in case it got sent there by accident?

yes, i already checked that, nothing.

[Commander Fluffles]

Are you able to log into the hirez website? You should be able to resend the validation email.

In addition have you made sure you typed your email correctly?

[kudo]

Originally posted by Commander Fluffles:

Are you able to log into the hirez website? You should be able to resend the validation email.

In addition have you made sure you typed your email correctly?

Yes i can login, and i clicked the verify email button yesterday until now, and my email is correct but on the end of my mail has a ".ph" but the one that i put in hirez has none, but i dont think thats needed right?

[Commander Fluffles]

I'm not sure, have you tried using a different email? I reccomend Gmail the verification came almost instantly for me using Gmail.

[kudo]

Originally posted by Commander Fluffles:

I'm not sure, have you tried using a different email? I reccomend Gmail the verification came almost instantly for me using Gmail.

well how i can i change my email without it verified?

[Commander Fluffles]

Originally posted by Kuriosct | ♥♥♥♥♥♥♥.com:

Originally posted by Commander Fluffles:

I'm not sure, have you tried using a different email? I reccomend Gmail the verification came almost instantly for me using Gmail.

well how i can i change my email without it verified?

You should have an option to change your email when you are on the selection to resend Verification email?

[kudo]

Originally posted by Commander Fluffles:

Originally posted by Kuriosct | ♥♥♥♥♥♥♥.com:

well how i can i change my email without it verified?

You should have an option to change your email when you are on the selection to resend Verification email?

i need to verify my email first before i can change it, i sent a support ticket to hirez to maybe change my email without it verified.

[Commander Fluffles]

Originally posted by Kuriosct:

Originally posted by Commander Fluffles:

You should have an option to change your email when you are on the selection to resend Verification email?

i need to verify my email first before i can change it, i sent a support ticket to hirez to maybe change my email without it verified.

Ok.

Support tickets take 2-3 business days (Monday to Friday) I'm afraid you will not get a response until Friday.

I reccomend making a new account in the meantime.

[kudo]

Originally posted by Commander Fluffles:

Originally posted by Kuriosct:

i need to verify my email first before i can change it, i sent a support ticket to hirez to maybe change my email without it verified.

Ok.

Support tickets take 2-3 business days (Monday to Friday) I'm afraid you will not get a response until Friday.

I reccomend making a new account in the meantime.

oh ok, so is that why they keep sending me this Auto-responses/ways to maybe fix the problem?

[Commander Fluffles]

Originally posted by Kuriosct:

Originally posted by Commander Fluffles:

Ok.

Support tickets take 2-3 business days (Monday to Friday) I'm afraid you will not get a response until Friday.

I reccomend making a new account in the meantime.

oh ok, so is that why they keep sending me this Auto-responses/ways to maybe fix the problem?

Pretty much.

Nobody is in the office over the weekend so you won't get a response from support until Monday at the earliest.

[kudo]

Originally posted by Commander Fluffles:

Originally posted by Kuriosct:

oh ok, so is that why they keep sending me this Auto-responses/ways to maybe fix the problem?

Pretty much.

Nobody is in the office over the weekend so you won't get a response from support until Monday at the earliest.

last question, here on my country is Sunday so are they gonna help me by tomorrow which is Monday?

[Commander Fluffles]

Yes.

[kudo]

Originally posted by Commander Fluffles:

Yes.

nope, still got those auto response emails, guess I'll try again tomorrow.

[Commander Fluffles]

It takes 2-3 days. One ticket is enough.