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If you really need fragments, farm the undead bosses.
Siptah gray pools and figurine spawning enemies & bosses that drops shards is light years better than chore that is unnamed city.
In exiles lands all bosses should drop a single knowledge shard addition to legendary chest key after your char has hit level 60. That would pretty much "fix the problem".
In SP, you can move far enough away, or log out and back in to reset it.
Not sure what timer is when on a Server,
I got it when I pulled the pick out of the wooden bench.