Can't buy crom coins

[War Potato]

I'm nearing the end of the battle pass so I'd like to go ahead and purchase it, but I can't connect to the steam server via the in-game "buy coins" option. I've tried switching to an official server to no avail and putting the same URL into my normal browser where I can authorize the purchase but after I confirm, it goes back to steam's homepage and my steam wallet still has the funds. Any known issue with this or any known workarounds?

[Noxsa]

someone please correct me if i'm wrong, but can't you put money on your steam wallet and pay that way, i mean if there is money on your steam wallet it may work?! not 100% sure, i can't remember how i bought the coins for the pass 3 season passes back. i'm fairly sure i bought it with steam wallet...

[cattibria]

If you are not getting the purchased Crom coins, you must file a ticket here.

https://funcom.zendesk.com/hc/en-us

Choose the Payment option.

[cattibria]

Originally posted by Noxsa:

someone please correct me if i'm wrong, but can't you put money on your steam wallet and pay that way, i mean if there is money on your steam wallet it may work?! not 100% sure, i can't remember how i bought the coins for the pass 3 season passes back. i'm fairly sure i bought it with steam wallet...

All the PC game purchases run through Steam use the wallet.

[Sigreid]

I've got money in my steam wallet, but keep getting the message from the game that Steam blocked the purchase. Please enable the steam overlay. I looked and it looks like steam overlay is enabled, but no joy. Any idea what I'm doing wrong?

[dr4296]

Originally posted by Sigreid:

I've got money in my steam wallet, but keep getting the message from the game that Steam blocked the purchase. Please enable the steam overlay. I looked and it looks like steam overlay is enabled, but no joy. Any idea what I'm doing wrong?

I had this problem and it turns out, my NVidia card has some related software ... an overlay of its own... that kicks-in when I play the game. (It gives options like recording video.) I didn't think much of it, until I tried shutting it down (I could see it as an icon in my System Tray). THEN I was able to launch the game and actually see Steam's overlay say something on the screen. And I then was able to make a purchase.

Later on, I just let that Nvidia software restart itself with the next reboot of my PC. I figured I'd just remember to shut it down next time, if I ever wanted to buy something from within the game again.

So, you might want to see if you have any other software "overlays" for gaming running... that could be interfering.

[Sigreid]

Originally posted by dr4296:

Originally posted by Sigreid:

I've got money in my steam wallet, but keep getting the message from the game that Steam blocked the purchase. Please enable the steam overlay. I looked and it looks like steam overlay is enabled, but no joy. Any idea what I'm doing wrong?

I had this problem and it turns out, my NVidia card has some related software ... an overlay of its own... that kicks-in when I play the game. (It gives options like recording video.) I didn't think much of it, until I tried shutting it down (I could see it as an icon in my System Tray). THEN I was able to launch the game and actually see Steam's overlay say something on the screen. And I then was able to make a purchase.

Later on, I just let that Nvidia software restart itself with the next reboot of my PC. I figured I'd just remember to shut it down next time, if I ever wanted to buy something from within the game again.

So, you might want to see if you have any other software "overlays" for gaming running... that could be interfering.

Thanks for the tip. I did disable the NVidia application. I'll look for other things I guess.

[Sigreid]

Figured it out. I had enabled the overlay in the Steam settings and didn't realize I had to enable it separately in the specific game settings.

[Punabra]

i did everything and more, even following a complete guide that Steam told me, but nothing works still can't get around that overlay error.
very frustrating, especially since nothing changed on my end since i bought Crom coins before.
did remove the nvideo overlay and even started the game with big picture steam mode, that somebody has luck with

i just want to get a battle pass so i can unlock my 1-60 items
you will see when steam finally gets it fixed, that there are new battle pass items
and i lose all i have unlocked

[RED]

This was bugging me for a while,nothing above worked, but I got it to work in the end, I uninstalled (or deleted) 'ReShade'. I reinstalled it after the purchase of the coins.
You would need to close the game, remove it, and then open the game again. Shift+Tab will now open the steam overlay as normal. This is how you can test it. (Or at least that was the giveaway to me while the game was loading).
If you don't know what ReShade is, you likely don't have it and this won't be the cause for you. ReShade is kind of like a mod, but not quite, it changes how the games atmosphere looks by changing lighting and shadows. It's not installed to the Mods or plugins folder like other mods, you would find it in directory ..\Steam\steamapps\common\Conan Exiles\ConanSandbox\Binaries\Win64.
The website incase you need it.
https://reshade.me/

[Punabra]

Originally posted by RED:

This was bugging me for a while,nothing above worked, but I got it to work in the end, I uninstalled (or deleted) 'ReShade'. I reinstalled it after the purchase of the coins.
You would need to close the game, remove it, and then open the game again. Shift+Tab will now open the steam overlay as normal. This is how you can test it. (Or at least that was the giveaway to me while the game was loading).
If you don't know what ReShade is, you likely don't have it and this won't be the cause for you. ReShade is kind of like a mod, but not quite, it changes how the games atmosphere looks by changing lighting and shadows. It's not installed to the Mods or plugins folder like other mods, you would find it in directory ..\Steam\steamapps\common\Conan Exiles\ConanSandbox\Binaries\Win64.
The website incase you need it.
https://reshade.me/

Your a life saver my friend, it worked like a charm.

What i did was first looking in the folder you where mentioning, if i had the reshade file's, witch i couldent find in it, or so i thought, i must have overlooked them.

So i thought i will just download it and install it, then when i run the file, it asked me to choose a direct x version or vulcan driver whatever that is , so i just acepted teh directx 12 witch was alreday highlighted, then i got a option to install it and upgrade was alreday highlighted, so i clicked upgrade and it installled it, i checked teh folder and reshade was now updated, then i started teh game and i could indeed buy my Crom Coins :P

but as i said i didnt see reshade installed in teh folder you told me to look in, so i dont know if clicking teh upgrade button, would install it fresh, maybey you can tell me if i did not have reshade installed would clicking upgrade have worked ?? just curiouse

also dont have any idee if i should have chosen Vulcan

anyway thx man your a live saver

also gave you 3 small awards you earned them cheers

[Punabra]

i got a message from support, they saw that my problem was fixed, and you dont gues teh answer i got.

I see that your recent in-game purchase for Conan Exiles was successful.

" Please let me know if there's anything else we can assist you with. " <-- BIG LIE

Steam Support
Jax

taking credit of it, how inbred can you be, they didnt do ♥♥♥♥

[cattibria]

Originally posted by Punabra:

i got a message from support, they saw that my problem was fixed, and you dont gues teh answer i got.

I see that your recent in-game purchase for Conan Exiles was successful.

" Please let me know if there's anything else we can assist you with. " <-- BIG LIE

Steam Support
Jax

Steam Support cannot help you if the transaction was completed and you did not receive the Crom Coins. You need to fill out a Help Center ticket.

https://funcom.zendesk.com/hc/en-us/articles/4406521643668-Official-Server-Rules-of-Conduct-and-Guidelines

Click on the "Submit a report" link in the upper right. Choose the "In-game purchase" option and provide all requested information.

[Punabra]

Originally posted by cattibria:

Originally posted by Punabra:

i got a message from support, they saw that my problem was fixed, and you dont gues teh answer i got.

I see that your recent in-game purchase for Conan Exiles was successful.

" Please let me know if there's anything else we can assist you with. " <-- BIG LIE

Steam Support
Jax

taking credit of it, how inbred can you be, they didnt do ♥♥♥♥

Steam Support cannot help you if the transaction was completed and you did not receive the Crom Coins. You need to fill out a Help Center ticket.

https://funcom.zendesk.com/hc/en-us/articles/4406521643668-Official-Server-Rules-of-Conduct-and-Guidelines

Click on the "Submit a report" link in the upper right. Choose the "In-game purchase" option and provide all requested information.

not to be weird but Cattibra, but i have absolutely no clue what your respobce on my message emans, my crom coins issue was alreday fixed by another steam user.
so why you say i need to contackt zendesk i dont know

i only stated that they send me a mail that my problem was fixed by them ,witch wasent it was fixed by a steam user,and i hate it when companys take credit for something they didnt do

[cattibria]

Your email came from Steam Support. You never mentioned that it was an issue with Steam or your Steam Wallet. The information I provided is correct for those who find this thread and do not have an issue with Steam or the Steam Wallet.

[RED]

Originally posted by Punabra:

Originally posted by RED:

This was bugging me for a while,nothing above worked, but I got it to work in the end, I uninstalled (or deleted) 'ReShade'. I reinstalled it after the purchase of the coins.
You would need to close the game, remove it, and then open the game again. Shift+Tab will now open the steam overlay as normal. This is how you can test it. (Or at least that was the giveaway to me while the game was loading).
If you don't know what ReShade is, you likely don't have it and this won't be the cause for you. ReShade is kind of like a mod, but not quite, it changes how the games atmosphere looks by changing lighting and shadows. It's not installed to the Mods or plugins folder like other mods, you would find it in directory ..\Steam\steamapps\common\Conan Exiles\ConanSandbox\Binaries\Win64.
The website incase you need it.
https://reshade.me/

Your a life saver my friend, it worked like a charm.

What i did was first looking in the folder you where mentioning, if i had the reshade file's, witch i couldent find in it, or so i thought, i must have overlooked them.

So i thought i will just download it and install it, then when i run the file, it asked me to choose a direct x version or vulcan driver whatever that is , so i just acepted teh directx 12 witch was alreday highlighted, then i got a option to install it and upgrade was alreday highlighted, so i clicked upgrade and it installled it, i checked teh folder and reshade was now updated, then i started teh game and i could indeed buy my Crom Coins :P

but as i said i didnt see reshade installed in teh folder you told me to look in, so i dont know if clicking teh upgrade button, would install it fresh, maybey you can tell me if i did not have reshade installed would clicking upgrade have worked ?? just curiouse

also dont have any idee if i should have chosen Vulcan

anyway thx man your a live saver

also gave you 3 small awards you earned them cheers

I'm glad I was able to help you and thank you for the awards!

I had to remove the files OPENGL32.DLL, OPENGL32.ini, and OPENGL32.log from '..\Steam\steamapps\common\Conan Exiles\ConanSandbox\Binaries\Win64'
But my ReShade was quite an old version. 3.0.8 I think.
For the newer one, currently 5.0.9, you'd have to remove dxgi.dll, ReShade.ini, ReShade.log, ReShadePreset.ini and the folder named 'reshade-shaders' and all of its contents from the same directory.

It looks like the latest version of ReShade doesn't work on BattlEye servers.
BattlEye is a anticheat program that runs alongside your Conan Exiles client, many servers require it to be running to join. It seems BattlEye hasn't whitelisted the latest version of ReShade's dxgi.dll and won't launch with it installed. I was just testing this myself. I'm sure it will be whitelisted soon. For now, use an earlier version of ReShade I guess.

Conan Exiles uses Direct X 11. So when reinstalling ReShade, select option 'Direct X 10/11/12'

Conan Exiles does not use Vulkan as far as I know. The option exists because ReShade is not specific to Conan Exiles. It can be installed and work with many games, some of which do use Vulkan. Valheim I know has Vulkan as an option.

I hope this is helpful to somebody.

Out.