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Conan Exiles > General Discussions > Topic Details
GoldenFinch Apr 24, 2024 @ 6:57am
Please Help! UE4 Sandbox, fatal error at start-up
Alright, so I got this game yesterday evening. Clean install, no mods whatsoever.
But it won't start... I've followed a few guides on Youtube. Made an exception for Windows Defender and a ♥♥♥♥ load of other stuff, but I can't get the damn game to work.

What am I missing or doing wrong?

Again, no mods installed of any kind and it was a clean install.
Which I did 3 times now... Please help?
Last edited by GoldenFinch; Apr 25, 2024 @ 6:41am
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Showing 1-13 of 13 comments
GoldenFinch Apr 25, 2024 @ 6:41am 
A kind reminder that I could really use some help with this?
#1
Edgemoor Apr 25, 2024 @ 8:09am 
Does it give any specific error? What Windows version are you running and what is your PC spec.

Also if you look in the "C:\Program Files (x86)\Steam\steamapps\common\Conan Exiles\ConanSandbox\Saved\Logs" you should find some log files. The are just text files and might contain more info.

May be worth posting in the Funcom official tech support folders "https://forums.funcom.com/c/conan-exiles/5" someone on the Funcom side might have a better idea.

Hope that helps some.
#2
Estevan Valladares Apr 25, 2024 @ 10:57am 
In the ConanSandbox/saved folder you have logs, there is a Conansandbox.log or something like that, without a date, right after your game crash. For the purposes of knowing what is happening, the full content of the file is not important, but the end of the file will have the reason why it crashes. Important to note that file must be "checked" right after it crashes.

All the information to formulate a theory is there in the final lines, from "Script Stack" onwards.

But with the little information, and if I had to guess, it is about the 3rd part Runtimes Conan Exiles use the way you refer to the error in your OP.
#3
GoldenFinch Apr 25, 2024 @ 3:14pm 
I have the following setup:
CPU: Intel® Core™ i9-12900KF - 16 Cores
Motherboard: MSI MAG Z690 TOMAHAWK WIFI
RAM: Corsair Vengeance RGB Pro 64GB DDR4-3200
GPU: AMD Radeon RX 6700XT 12GB
SSD M.2 1000GB Kingston NV1 (1x)
Samgsung EVO 1000GB (2x)
PSU: 1050 Watt Cooler Master

I run a Samsung curved monitor through the display port output of my GPU.

I am running Windows 11.

The exact message is: The UE4-ConanSandbox Game has crashed and will close. With a sub-message saying: Fatal error!

This is all I get from the error itself.
#4
Estevan Valladares Apr 25, 2024 @ 3:28pm 
You cannot get anything from that. The "error message" is in a log, and might be something like this:

Script Stack:
BasePlayerChar_C.ExecuteUbergraph_BasePlayerChar
BasePlayerChar_C.DamageDelivered
BaseBPCombat_C.TakeHealthDamage
BaseBPCombat_C.HandleTakeDamage
BaseBPCombat_C.HandleRadialDamage
BaseBPCombat_C.ExecuteUbergraph_BaseBPCombat
BaseBPCombat_C.ReceiveRadialDamage

[2024.04.25-22.17.46:822][407]LogMemory: Platform Memory Stats for WindowsNoEditor
[2024.04.25-22.17.46:822][407]LogMemory: Process Physical Memory: 4791.01 MB used, 4963.32 MB peak
[2024.04.25-22.17.46:822][407]LogMemory: Process Virtual Memory: 8899.79 MB used, 8903.73 MB peak
[2024.04.25-22.17.46:822][407]LogMemory: Physical Memory: 13294.32 MB used, 52164.36 MB free, 65458.67 MB total
[2024.04.25-22.17.46:822][407]LogMemory: Virtual Memory: 15237.46 MB used, 52164.36 MB free, 134217728.00 MB total
[2024.04.25-22.17.46:822][407]LogWindows:Error: === Critical error: ===
[2024.04.25-22.17.46:822][407]LogWindows:Error:
[2024.04.25-22.17.46:822][407]LogWindows:Error: Fatal error: [File:C:\B\tech_exiles\code\UE4\Plugins\Dreamworld\Source\Dreamworld\Public\DeferredQueue.h] [Line: 185]
[2024.04.25-22.17.46:822][407]LogWindows:Error: FExternalDeferredActionQueue: Trying to enqueue to a full queue
[2024.04.25-22.17.46:822][407]LogWindows:Error:
[2024.04.25-22.17.46:822][407]LogWindows:Error:
[2024.04.25-22.17.46:822][407]LogWindows:Error: !0x0000000000000000
[2024.04.25-22.17.46:822][407]LogWindows:Error:
[2024.04.25-22.17.46:884][407]Log file closed, 04/25/24 19:17:46
#5
GoldenFinch Apr 25, 2024 @ 3:48pm 
This is what mine says.

Script stack log empty!

[2024.04.25-22.39.18:482][ 0]LogHttp:Display: Sleeping 0.5s to wait for 1 outstanding Http requests.
[2024.04.25-22.39.18:983][ 0]LogMemory: Platform Memory Stats for WindowsNoEditor
[2024.04.25-22.39.18:983][ 0]LogMemory: Process Physical Memory: 762.76 MB used, 762.76 MB peak
[2024.04.25-22.39.18:983][ 0]LogMemory: Process Virtual Memory: 840.84 MB used, 840.85 MB peak
[2024.04.25-22.39.18:983][ 0]LogMemory: Physical Memory: 9526.47 MB used, 55869.39 MB free, 65395.87 MB total
[2024.04.25-22.39.18:983][ 0]LogMemory: Virtual Memory: 7023.88 MB used, 55869.39 MB free, 134217728.00 MB total
[2024.04.25-22.39.18:983][ 0]LogHttp:Display: Sleeping 0.5s to wait for 1 outstanding Http requests.
[2024.04.25-22.39.19:483][ 0]LogHttp:Display: Sleeping 0.5s to wait for 1 outstanding Http requests.
[2024.04.25-22.39.19:983][ 0]LogHttp:Display: Sleeping 0.5s to wait for 1 outstanding Http requests.
[2024.04.25-22.39.20:484][ 0]LogHttp:Display: Sleeping 0.5s to wait for 1 outstanding Http requests.
Last edited by GoldenFinch; Apr 25, 2024 @ 3:48pm
#6
Estevan Valladares Apr 25, 2024 @ 4:15pm 
That log does not correspond to a crash.
You need to get the one that is there right AFTER the game crashes.

Game crashed logs will have this line:
[2024.04.25-22.17.46:822][407]LogWindows:Error: === Critical error: ===
[2024.04.25-22.17.46:822][407]LogWindows:Error:
[2024.04.25-22.17.46:822][407]LogWindows:Error: Fatal error:
#7
GoldenFinch Apr 25, 2024 @ 4:22pm 
Well, I will try to put one here again, once the game is finished re-installing... again. xD
#8
Estevan Valladares Apr 25, 2024 @ 4:34pm 
you might have older ones which are logs that have a date. One of those might have that data.
#9
GoldenFinch Apr 25, 2024 @ 4:59pm 
Log file open, 04/26/24 01:50:24
LogPakFile:Warning: Spent 0.107 seconds mounting Pak File "../../../ConanSandbox/Content/Paks/UI.pak". Mounting status: Success
LogPakFile:Warning: Spent 0.395 seconds mounting Pak File "../../../ConanSandbox/Content/Paks/Sound.pak". Mounting status: Success
LogPakFile:Warning: Spent 0.110 seconds mounting Pak File "../../../ConanSandbox/Content/Paks/Items.pak". Mounting status: Success
LogPakFile:Warning: Spent 0.171 seconds mounting Pak File "../../../ConanSandbox/Content/Paks/GraniteSDK_0466_0466_b.pak". Mounting status: Success
LogPakFile:Warning: Spent 0.119 seconds mounting Pak File "../../../ConanSandbox/Content/Paks/GraniteSDK_0004.pak". Mounting status: Success
LogPakFile:Warning: Spent 0.143 seconds mounting Pak File "../../../ConanSandbox/Content/Paks/Environment.pak". Mounting status: Success
LogPakFile:Warning: Spent 0.168 seconds mounting Pak File "../../../ConanSandbox/Content/Paks/DLC_Special.pak". Mounting status: Success
LogPakFile:Warning: Spent 0.145 seconds mounting Pak File "../../../ConanSandbox/Content/Paks/DLC_DLC_Turan.pak". Mounting status: Success
LogPakFile:Warning: Spent 0.112 seconds mounting Pak File "../../../ConanSandbox/Content/Paks/DLC_DLC_Pict.pak". Mounting status: Success
LogPakFile:Warning: Spent 0.224 seconds mounting Pak File "../../../ConanSandbox/Content/Paks/Characters.pak". Mounting status: Success
LogPlatformFile: Not using cached read wrapper
LogTaskGraph: Started task graph with 5 named threads and 29 total threads with 3 sets of task threads.
LogInit: Using libcurl 7.55.1
LogInit: - built for x86_64-pc-win32
LogInit: - supports SSL with OpenSSL/1.0.2u
LogInit: - supports HTTP deflate (compression) using libz 1.2.8
LogInit: - other features:
LogInit: CURL_VERSION_SSL
LogInit: CURL_VERSION_LIBZ
LogInit: CURL_VERSION_IPV6
LogInit: CURL_VERSION_ASYNCHDNS
LogInit: CURL_VERSION_LARGEFILE
LogInit: CURL_VERSION_IDN
LogInit: CurlRequestOptions (configurable via config and command line):
LogInit: - bVerifyPeer = true - Libcurl will verify peer certificate
LogInit: - bUseHttpProxy = false - Libcurl will NOT use HTTP proxy
LogInit: - bDontReuseConnections = false - Libcurl will reuse connections
LogInit: - CertBundlePath = nullptr - Libcurl will use whatever was configured at build time.
LogOnline:Display: STEAM: Loading Steam SDK 1.57
LogOnlineTime: Real UTC time requested.
LogInit: WinSock: version 1.1 (2.2), MaxSocks=32767, MaxUdp=65467
LogOnlineSubsystemFls:Display:
--- FLS ENVIRONMENT INFO ---
OSS: SteamA5B4F (Retail)
InstanceName: DefaultInstance
IniPlatformName: WindowsSteam
OnlineEnvironment: Unknown
FLS Environment overridden to Retail
LogTemp: Using NVIDIAGfeSDKPlugin version 1.0.0
LogModManager: Starting mod runtime module.
LogInit: Build: ue415-dw-osl-CL-778107.0
LogInit: Engine Version: 4.15.3-778107+ue415-dw-osl
LogInit: Compatible Engine Version: 4.15.0-778107+ue415-dw-osl
LogInit: Net CL: 778107
LogInit: Compiled (64-bit): Apr 17 2024 20:47:36
LogInit: Compiled with Visual C++: 19.00.24215.01
LogInit: Build Configuration: Shipping
LogInit: Branch Name: ue415-dw-osl
LogInit: Command line: -BattlEye
LogInit: Base directory: C:/Program Files (x86)/Steam/steamapps/common/Conan Exiles/ConanSandbox/Binaries/Win64/
LogInit: Installed Engine Build: 1
LogInit: Nativized: No
LogInit: Presizing for max 10000000 objects, including 42000 objects not considered by GC, pre-allocating 13000000 bytes for permanent pool.
LogStreaming:Display: Async Loading initialized: Event Driven Loader: true, Async Loading Thread: true
LogInit: Object subsystem initialized
[2024.04.25-23.50.27:738][ 0]LogInit: Applying CVar settings loaded from the selected device profile: [WindowsNoEditor]
[2024.04.25-23.50.27:757][ 0]LogInit: Setting Device Profile CVar: [[r.DynamicRes.FrameTimeBudget:33.3 -> 33.3]]
[2024.04.25-23.50.27:757][ 0]LogInit: Computer: [3585b45e8b75e4e9e809dfb13c82f58a]
[2024.04.25-23.50.27:757][ 0]LogInit: User: [709e9c8980a3fb9692d0c434dec245d2]
[2024.04.25-23.50.27:757][ 0]LogInit: CPU Page size=65536, Cores=16
[2024.04.25-23.50.27:757][ 0]LogInit: High frequency timer resolution =10.000000 MHz
[2024.04.25-23.50.27:757][ 0]LogMemory: Memory total: Physical=63.9GB (64GB approx)
[2024.04.25-23.50.27:757][ 0]LogMemory: Platform Memory Stats for WindowsNoEditor
[2024.04.25-23.50.27:757][ 0]LogMemory: Process Physical Memory: 293.70 MB used, 293.70 MB peak
[2024.04.25-23.50.27:757][ 0]LogMemory: Process Virtual Memory: 377.97 MB used, 377.97 MB peak
[2024.04.25-23.50.27:757][ 0]LogMemory: Physical Memory: 7544.26 MB used, 57851.61 MB free, 65395.87 MB total
[2024.04.25-23.50.27:757][ 0]LogMemory: Virtual Memory: 5874.31 MB used, 57851.61 MB free, 134217728.00 MB total
[2024.04.25-23.50.29:399][ 0]LogTextLocalizationManager: No translations for ('nl-NL') exist, falling back to 'en' for localization and internationalization data.
[2024.04.25-23.50.30:057][ 0]LogD3D11RHI: D3D11 adapters:
[2024.04.25-23.50.30:649][ 0]LogD3D11RHI: 0. 'AMD Radeon RX 6700 XT' (Feature Level 11_0)
[2024.04.25-23.50.30:649][ 0]LogD3D11RHI: 12243/0/32697 MB DedicatedVideo/DedicatedSystem/SharedSystem, Outputs:1, VendorId:0x1002
[2024.04.25-23.50.30:796][ 0]LogD3D11RHI: 1. 'Microsoft Basic Render Driver' (Feature Level 11_0)
[2024.04.25-23.50.30:796][ 0]LogD3D11RHI: 0/0/32697 MB DedicatedVideo/DedicatedSystem/SharedSystem, Outputs:0, VendorId:0x1414
[2024.04.25-23.50.30:796][ 0]LogD3D11RHI: Chosen D3D11 Adapter: 0
[2024.04.25-23.50.30:801][ 0]LogD3D11RHI: Creating new Direct3DDevice
[2024.04.25-23.50.30:802][ 0]LogD3D11RHI: GPU DeviceId: 0x73df (for the marketing name, search the web for "GPU Device Id")
[2024.04.25-23.50.30:802][ 0]LogWindows: EnumDisplayDevices:
[2024.04.25-23.50.30:802][ 0]LogWindows: 0. 'AMD Radeon RX 6700 XT' (P:1 D:1)
[2024.04.25-23.50.30:802][ 0]LogWindows: 1. 'AMD Radeon RX 6700 XT' (P:0 D:0)
[2024.04.25-23.50.30:802][ 0]LogWindows: 2. 'AMD Radeon RX 6700 XT' (P:0 D:0)
[2024.04.25-23.50.30:802][ 0]LogWindows: 3. 'AMD Radeon RX 6700 XT' (P:0 D:0)
[2024.04.25-23.50.30:802][ 0]LogWindows: 4. 'AMD Radeon RX 6700 XT' (P:0 D:0)
[2024.04.25-23.50.30:802][ 0]LogWindows: 5. 'AMD Radeon RX 6700 XT' (P:0 D:0)
[2024.04.25-23.50.30:802][ 0]LogWindows: 6. 'AMD Radeon RX 6700 XT' (P:0 D:0)
[2024.04.25-23.50.30:802][ 0]LogWindows: DebugString: GetVideoDriverDetailsInvalid PrimaryIsNotTheChoosenAdapter GetVideoDriverDetailsInvalid PrimaryIsNotTheChoosenAdapter GetVideoDriverDetailsInvalid PrimaryIsNotTheChoosenAdapter GetVideoDriverDetailsInvalid PrimaryIsNotTheChoosenAdapter GetVideoDriverDetailsInvalid PrimaryIsNotTheChoosenAdapter GetVideoDriverDetailsInvalid PrimaryIsNotTheChoosenAdapter GetVideoDriverDetailsInvalid PrimaryIsNotTheChoosenAdapter FoundDriverCount:0
[2024.04.25-23.50.30:802][ 0]LogD3D11RHI: Adapter Name: AMD Radeon RX 6700 XT
[2024.04.25-23.50.30:802][ 0]LogD3D11RHI: Driver Version: Unknown (internal:Unknown, unified:Unknown)
[2024.04.25-23.50.30:802][ 0]LogD3D11RHI: Driver Date: Unknown
[2024.04.25-23.50.30:802][ 0]LogRHI: Texture pool is 1361 MB (70% of 1945 MB)
[2024.04.25-23.50.31:792][ 0]LogD3D11RHI: Async texture creation enabled
[2024.04.25-23.50.31:803][ 0]LogD3D11RHI: GPU Timing Frequency: 100.000000 (Debug: 2 1)
[2024.04.25-23.50.32:440][ 0]LogSlate: Using Freetype 2.6.0
[2024.04.25-23.50.32:448][ 0]LogSlate: SlateFontCache - WITH_FREETYPE: 1, WITH_HARFBUZZ: 1
[2024.04.25-23.50.32:448][ 0]LogSlate: SlateFontCache - WITH_FREETYPE: 1, WITH_HARFBUZZ: 1
[2024.04.25-23.50.33:078][ 0]LogAssetRegistry: FAssetRegistry took 0.3920 seconds to start up
[2024.04.25-23.50.33:155][ 0]LogDreamworld:Display: Dreamworld project: ConanSandbox
[2024.04.25-23.50.33:155][ 0]LogDreamworld:Display: Dreamworld configuration: ConanSandbox.Client.VS2015.Live.Win64
[2024.04.25-23.50.33:155][ 0]LogDreamworld:Display: Dreamworld platform: x64
[2024.04.25-23.50.33:155][ 0]LogDreamworld:Display: Dreamworld revision: 778107
[2024.04.25-23.50.33:155][ 0]LogDreamworld:Display: Dreamworld snapshot: 40964
[2024.04.25-23.50.33:155][ 0]LogDreamworld:Display: Dreamworld branch: exiles-live
[2024.04.25-23.50.33:156][ 0]LogDreamworld:Display: Platform (.ini): <unknown>
[2024.04.25-23.50.33:156][ 0]LogDreamworld:Display: Platform: WindowsNoEditor
[2024.04.25-23.50.33:156][ 0]LogDreamworld:Display: .ini sub-platform prefix: WindowsSteam
[2024.04.25-23.50.33:159][ 0]LogPackageLocalizationCache: Processed 6 localized package path(s) for 1 prioritized culture(s) in 0.002127 seconds
[2024.04.25-23.50.33:171][ 0]LogContentStreaming: Texture pool size is 1500.00 MB
[2024.04.25-23.50.33:408][ 0]LogNetVersion: GetLocalNetworkVersion: CL: 778107, ProjectName: conansandbox, ProjectVersion: , EngineNetworkVersion: 2, GameNetworkVersion: 0, NetworkChecksum: 613785895
[2024.04.25-23.50.33:408][ 0]LogNetVersion: GetLocalNetworkVersionOverride: NetworkChecksum: 2079285252
[2024.04.25-23.50.33:669][ 0]LogMoviePlayer: Initializing movie player
[2024.04.25-23.50.34:721][ 0]LogOnlineTime: Real UTC time offset updated. Server UTC Time: 2024.04.25-23.50.24
[2024.04.25-23.50.34:721][ 0]LogHttp:Display: Sleeping 0.5s to wait for 1 outstanding Http requests.
[2024.04.25-23.50.34:999][ 0]
Script stack log empty!
#10
GoldenFinch Apr 25, 2024 @ 5:00pm 
[2024.04.25-23.50.35:222][ 0]LogHttp:Display: Sleeping 0.5s to wait for 1 outstanding Http requests.
[2024.04.25-23.50.35:723][ 0]LogMemory: Platform Memory Stats for WindowsNoEditor
[2024.04.25-23.50.35:723][ 0]LogMemory: Process Physical Memory: 767.77 MB used, 768.01 MB peak
[2024.04.25-23.50.35:723][ 0]LogMemory: Process Virtual Memory: 843.91 MB used, 845.09 MB peak
[2024.04.25-23.50.35:723][ 0]LogMemory: Physical Memory: 7959.11 MB used, 57436.76 MB free, 65395.87 MB total
[2024.04.25-23.50.35:723][ 0]LogMemory: Virtual Memory: 7028.24 MB used, 57436.76 MB free, 134217728.00 MB total
[2024.04.25-23.50.35:723][ 0]LogHttp:Display: Sleeping 0.5s to wait for 1 outstanding Http requests.
---- This one repeats a crap load of times...
#11
Estevan Valladares Apr 25, 2024 @ 5:30pm 
Originally posted by GoldenFinch:
[2024.04.25-23.50.35:222][ 0]LogHttp:Display: Sleeping 0.5s to wait for 1 outstanding Http requests.
[2024.04.25-23.50.35:723][ 0]LogMemory: Platform Memory Stats for WindowsNoEditor
[2024.04.25-23.50.35:723][ 0]LogMemory: Process Physical Memory: 767.77 MB used, 768.01 MB peak
[2024.04.25-23.50.35:723][ 0]LogMemory: Process Virtual Memory: 843.91 MB used, 845.09 MB peak
[2024.04.25-23.50.35:723][ 0]LogMemory: Physical Memory: 7959.11 MB used, 57436.76 MB free, 65395.87 MB total
[2024.04.25-23.50.35:723][ 0]LogMemory: Virtual Memory: 7028.24 MB used, 57436.76 MB free, 134217728.00 MB total
[2024.04.25-23.50.35:723][ 0]LogHttp:Display: Sleeping 0.5s to wait for 1 outstanding Http requests.
---- This one repeats a crap load of times...
Ok, now I understand the problem, but at the end it might change if the game crashes.
But it is another case in which this might contribute:
https://steamcommunity.com/app/440900/discussions/0/4366877513797525827/
#12
GoldenFinch Apr 25, 2024 @ 6:43pm 
I'll keep it in mind for when I get the game to finally work. Thanks for the time and effort in helping, though. I appreciate it!
#13
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Conan Exiles > General Discussions > Topic Details
Date Posted: Apr 24, 2024 @ 6:57am
Posts: 13

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