Help fixing fatal error

[xVVitch]

My wife keeps getting a fatal error trying to start up the game and we can't figure out what is causing it. It started after ExilesExtreme updated and even removing that mod hasn't helped. Verifying file integrity hasn't helped, updating her graphics driver hasn't helped.
We're at a loss. Our private server runs fine, and i don't get the fatal error with the same mods so I have NO idea at this point on what to do.

If anyone can help, it would be appreciated.

[File:C:\B\tech_exiles\code\Engine\Source\Runtime\RenderCore\Private\RenderingThread.cpp] [Line: 805]
Rendering thread exception:
Fatal error: [File:C:\B\tech_exiles\code\Engine\Source\Runtime\Windows\D3D11RHI\Private\D3D11Util.cpp] [Line: 181]
Unreal Engine is exiting due to D3D device being lost. (Error: 0x887A0020 - 'INTERNAL_ERROR')


!0x0000000000000000

Mod list:

Pippi.pak
ModControlPanel.pak
BetterThralls.pak
BarbarianBarber.pak
femaleNewFaces.pak
femaleLegacyFaces.pak
GrimProductions.pak
Conspirator_Armor_For_Passion_Body.pak
HighHeels.pak
Placeable_Water.pak
SvS_Extended.pak
SvS2.pak
Savage_Steel_vol_II.pak
Savage_Steel.pak
Beyond_Decor_II.pak
GCam.pak
Asghaard_deco_and_placeables.pak
NorthernTimber.pak
SH_BuildingKit.pak
ShimasCompendium.pak
Shanis-Stuff.pak
ImmersionPlaceables.pak
immersivearmor.pak
ArenaPier.pak
DudesDelightfulDecorations.pak
Dudes_Creative_Constructions.pak
Dudes_Delightful_Decorations_Deux.pak
Dudes_Merry_Merchants.pak
Boot_Camp_Of_Pain.pak
Immersive_Artisans.pak
Immersive_Heros.pak
RestrictedExiles.pak
SeedTableV2.pak
ExilesExtreme.pak
Legendary_Improvement_And_Restoration.pak
AquiloniaServerMod.pak
AquilonianPassionBody.pak
Emberlight.pak
StylistPlus.pak
Improved_Quality_of_Life.pak
UIMod_Hosav.pak
Pythagoras_Support_Beams.pak
LBPR_Collision_Update_Add_On.pak
No_Building_Placement_Restrictions.pak

[Chloe]

[BAMB]

I get that kind of bug when I have a problem with graphic card. For instance, if I update the card driver while I am using the Dev Kit, the later crashes soon after. Try to check whether your graphic card driver is up to date. Next, try to launch the game without mod, and then mod by mod if you can't see which mod is broken

[xVVitch]

she updated her graphics card after the problem started. we found lowering her settings from High to Medium stopped the crashing.

Its weird though, because she runs with 10-20 more fps than i do.

[BAMB]

Originally posted by Kitty:

she updated her graphics card after the problem started. we found lowering her settings from High to Medium stopped the crashing.

Its weird though, because she runs with 10-20 more fps than i do.

Try removing all background programs and web browsers when playing, optimize memory with utilities or just upgrade your config.
The only problem with computers, it can offer maximum experience, but it is not bug free. Have fun with your games

[xVVitch]

Originally posted by BAMBOUCLAT:

Originally posted by Kitty:

she updated her graphics card after the problem started. we found lowering her settings from High to Medium stopped the crashing.

Its weird though, because she runs with 10-20 more fps than i do.

Try removing all background programs and web browsers when playing, optimize memory with utilities or just upgrade your config.
The only problem with computers, it can offer maximum experience, but it is not bug free. Have fun with your games

Thank you for the suggestions and your time you put into replying. I appreciate it.

[Hammer Of Evil]

in exiles extreme, an item called 'morning glory wall' causes the "[File:C:\B\tech_exiles\code\Engine\Source\Runtime\Windows\D3D11RHI\Private\D3D11Util.cpp] [Line: 181]" error for me. try remove(dismantle) it from the game.

several other objects in exiles extreme may cause this error. try to remove(dismantle) the wall decoration type objects first, so you dont have to destroy all your work.

edit:

theres nothing wrong with the gpu, its fine. theres no setting on your user side that will cause this error. (unless you made a mod incorrectly)

the mod is causing the pc to make a call to the gpu incorrectly and it loses synchronization with the gpu, causing this crash.

note, you have more mods which may cause this same type of error, or the previous error on line 805 rendering thing.

[xVVitch]

Originally posted by Hammer Of Evil:

in exiles extreme, an item called 'morning glory wall' causes the "[File:C:\B\tech_exiles\code\Engine\Source\Runtime\Windows\D3D11RHI\Private\D3D11Util.cpp] [Line: 181]" error for me. try remove(dismantle) it from the game.

several other objects in exiles extreme may cause this error. try to remove(dismantle) the wall decoration type objects first, so you dont have to destroy all your work.

edit:

theres nothing wrong with the gpu, its fine. theres no setting on your user side that will cause this error. (unless you made a mod incorrectly)

the mod is causing the pc to make a call to the gpu incorrectly and it loses synchronization with the gpu, causing this crash.

note, you have more mods which may cause this same type of error, or the previous error on line 805 rendering thing.

Honestly, I wish anything in exiles extreme were the problem. I haven't actually used any items from it yet. The only thing i could *think* might be causing it is the pieces in GCam that allow you to place pillars on corners. I did notice some strange things happening with that. When i would leave the area for a while or relog, my pillars i placed with the item would be pushed up slightly so i had to remove the pillars. Might have to tear down my floors to see if i missed any and see if the crashes will stop. Its been happening to my wife more but I've gotten a few myself occasionally.

Good to know it may be an item causing it, though, and thanks for the warning about that specific item in Exiles Extreme.

[Multigun]

Originally posted by Kitty:

Honestly, I wish anything in exiles extreme were the problem. I haven't actually used any items from it yet. The only thing i could *think* might be causing it is the pieces in GCam that allow you to place pillars on corners. I did notice some strange things happening with that. When i would leave the area for a while or relog, my pillars i placed with the item would be pushed up slightly so i had to remove the pillars.

Vanilla Pillars, or modded Pillars? If the mod creator set the x,y,z axis via blueprint and not via their 3D modeling software, it will cause it to shift on relog.

In either case, at worse the only cause of that would be a stability loss of structures if the Pillars mesh/collision wasn't intersecting with the floor and the above structures relied on those Pillars. It wouldn't cause a crash though.

Originally posted by Hammer Of Evil:

theres nothing wrong with the gpu, its fine. theres no setting on your user side that will cause this error. (unless you made a mod incorrectly)

the mod is causing the pc to make a call to the gpu incorrectly and it loses synchronization with the gpu, causing this crash.

If by setting you mean the graphics settings in the game menu, then sure, it is "unlikely" related. Still possible though. But if you are claiming that no GPU can cause a Direct3d error in UE4 and its ONLY mod related, then that's just flat out not true.

[Xevyr]

Post your full log after a crash or look for a timestamped one from earlier containing the crash.

To get it, right-click the game in Steam, select Manage -> Browse local files
In the folder that opens go to ConanSandbox\Saved\Logs and there they will be, the latest one is always ConanSandbox.log

When you restart the game it'll get renamed with a timestamp in the name and and main log started from blank again, which is why you need to grab it after a crash before restarting the game, or find the corresponding timestamped one.

Upload it somewhere like pastebin.com and post a link.

[Hammer Of Evil]

Originally posted by Kitty:

Originally posted by Hammer Of Evil:

in exiles extreme, an item called 'morning glory wall' causes the "[File:C:\B\tech_exiles\code\Engine\Source\Runtime\Windows\D3D11RHI\Private\D3D11Util.cpp] [Line: 181]" error for me. try remove(dismantle) it from the game.

several other objects in exiles extreme may cause this error. try to remove(dismantle) the wall decoration type objects first, so you dont have to destroy all your work.

edit:

theres nothing wrong with the gpu, its fine. theres no setting on your user side that will cause this error. (unless you made a mod incorrectly)

the mod is causing the pc to make a call to the gpu incorrectly and it loses synchronization with the gpu, causing this crash.

note, you have more mods which may cause this same type of error, or the previous error on line 805 rendering thing.

Honestly, I wish anything in exiles extreme were the problem. I haven't actually used any items from it yet. The only thing i could *think* might be causing it is the pieces in GCam that allow you to place pillars on corners. I did notice some strange things happening with that. When i would leave the area for a while or relog, my pillars i placed with the item would be pushed up slightly so i had to remove the pillars. Might have to tear down my floors to see if i missed any and see if the crashes will stop. Its been happening to my wife more but I've gotten a few myself occasionally.

Good to know it may be an item causing it, though, and thanks for the warning about that specific item in Exiles Extreme.

yw. sry i guess your circumstance is different + with another mod. thats unfortunate.

but there is a problem in the mod that accesses that specific area. its also no good if you're not the server admin and can't make changes.

I think it woul dhave to do with a mod that perhaps adds decoration type objects but it could be an issue with any object.

Originally posted by Multigun:

If by setting you mean

didn't ask. go forum pvp with your friends maybe.

[Xevyr]

@Hammer Of Evil... if you have a problem with a certain mod, then make a bug report to the author of the mod instead of derailing tech support threads with biased anecdotal information..

This is not about "forum pvp".. you're using free content that somebody sacrificed their free time to create.. so the least you could do is show some respect by not spreading myths about ANY mod, unless you're certain of it and can provide evidence. It can be extremely damaging and it's a good way to get mod authors to quit, which I'm guessing is not what you are trying to accomplish, seeing as you're using mods...

Even if you think you're certain, the best course of action is to go and report it to the mod creator... and work with them to get to the bottom of it.
They're individual hobbyists and not "companies" with PR staff and whatnot and search engines index these pages... So even 2 years from now somebody having a random crash could be directed here and will have a negative bias towards the mod you mentioned, even if in reality it had absolutely nothing to do with the crash.

We can check the logs when they post it though if there's any leads on it.. but based on the error itself, a mod causing the issue is highly unlikely, since this is a generic error related to display driver faults / software conflict like antivirus or instability from overclocking.
And yes, it can obviously be triggered by certain effects and GPU functions, but the instability or issue already has to be present on the system.. otherwise every single person using the mod would be crashing.

All I'm saying is... be considerate before pointing fingers, not everything is as it seems.
Cheers!