'Authentication Failed' on my own Nitrado server...?

[86™]

Everything has worked fine with my server for the past few months, up until last night. Now, I can't login to my server at all, I just keep getting an error message reading 'Authentication Failed'. I have tried reinstalling the game, reinstalled Battleye (separately and additionally to the full game install), and I've also tried restarting my server. The server restart worked once last night, but have been unable to reproduce any success. I have no mods on the server whatsoever, it's all vanilla (minus a couple server settings I tweaked in the config).

Does anyone have any suggestions on how I can get this sorted? My server console log keeps spitting out weird stuff like

[2020.06.27-00.19.09:657][514]ConanSandbox:Display: User ###redacted### logged in from unknown country
[2020.06.27-00.19.09:657][514]LogOnline:Warning: STEAM: Steam API disabled!
[2020.06.27-00.19.09:657][514]LogOnline:Display: STEAM: OnlineSubsystemSteam::Shutdown()

That's weird, because I'm not running behind some kinda proxy or anything fancy like that. I've never made any changes to my Steam or anything in Conan whatsoever. I'm guessing it has something to do with this silly Funcom Live Services thing that's been suddenly introduced to the game, but I could be wrong. One thing is for sure; I haven't changed a single setting on my server or to my game in quite a long time. I let both update themselves as they should, and my server is restarted regularly.

A quick final note: I can join Official servers with no issue, and play an SP game just as well. I'm only having this issue with my server (haven't tried any other private or public servers yet, just got home from work).

Any help would be appreciated! If I've left any details out that need to be known, I will gladly provide them.

[86™]

Mmmk, so a server restart seemed to work again... But do I seriously have to do a manual restart every time I want to play now? My server automatically restarts every night at the same time already as it is, but for some reason THAT restart doesn't fix the 'Authentication Failed' error, it's only fixed when I manually reboot. What...?

EDIT: aaaaand it's back to not working again...

[Leon]

Originally posted by JRS86 shoostar:

Mmmk, so a server restart seemed to work again... But do I seriously have to do a manual restart every time I want to play now? My server automatically restarts every night at the same time already as it is, but for some reason THAT restart doesn't fix the 'Authentication Failed' error, it's only fixed when I manually reboot. What...?

EDIT: aaaaand it's back to not working again...

my nitrado server Is acting up as well. worked fine up until today. I restarted it 3 time but still con not connect. nor via steam or nitrado It will not connect. i have 90 days paid up but no service.

[Multigun]

Are you using mods?

If so, have you tried hopping into single player for a couple of minutes, than trying to join your server?

[86™]

Originally posted by Multigun:

Are you using mods?

If so, have you tried hopping into single player for a couple of minutes, than trying to join your server?

Thanks for the response. As stated in my original post, I'm not using any mods at all on my server (or in SP, for that matter), and SP works just fine for me. Official servers also work fine.

[Multigun]

Originally posted by JRS86 shoostar:

Thanks for the response. As stated in my original post, I'm not using any mods at all on my server (or in SP, for that matter), and SP works just fine for me. Official servers also work fine.

Ah sorry, I skimmed through your post a bit fast. Usually the only time I see that particular error come up is when it's related to mods and loading times.

Only other suggestion I have is to try the Admin United Discord (link here)[discordapp.com], or try contacting Nitrado since it's specific to your server.

[86™]

Originally posted by Multigun:

Originally posted by JRS86 shoostar:

Thanks for the response. As stated in my original post, I'm not using any mods at all on my server (or in SP, for that matter), and SP works just fine for me. Official servers also work fine.

Ah sorry, I skimmed through your post a bit fast. Usually the only time I see that particular error come up is when it's related to mods and loading times.

Only other suggestion I have is to try the Admin Discord (link here)[discordapp.com], or try contacting Nitrado since it's specific to your server.

Yeah, my first post was a bit lengthy, sorry. Thanks for the insight, as well as the Discord link. Will have a look into that (already have a support ticket posted to Nitrado).

[86™]

Still no solutions to this, anyone? Nitrado hasn't been of any help...

[Devias]

Same problem for me. "Authentication Failed" - plus I'm looking at the splash screens for 15 seconds or so, before I get the Authentication Failed error. No mods or anything, server is only 3 days old.

This is as opposed to other servers where it takes me all of 5 seconds to get in a game. Desperately looking for a fix or I'll just have to bail on Nitrado.

[86™]

To update my OP, I'm still having this issue. No response from Nitrado yet; they had responded to me on the 29th saying that they would have to forward my support ticket to "the appropriate department", and I haven't heard back from them since.

I think at this point, I'm going to get a refund on the few months I have left on the server, shut it down, and go find a different host. I haven't had any issues with Nitrado until the OP in this thread, but obviously once you do have an issue, it's clear that their support is trash. Not sure it's really worth the headache.

[Devias]

It sounds like this is somehow also related to the Funcom Live Services, which was released on the June 26th patch day. That service sounds like it's some user auth service to help transition from Steam to the Epic game store. Some sort of glue to help the transition, and that glue has messed up rented servers from all sorts of different vendors.

[Multigun]

Originally posted by JRS86 shoostar:

I think at this point, I'm going to get a refund on the few months I have left on the server, shut it down, and go find a different host. I haven't had any issues with Nitrado until the OP in this thread, but obviously once you do have an issue, it's clear that their support is trash. Not sure it's really worth the headache.

I would try asking on the Admin United Discord on which server providers have updated things correctly to be compliant with the latest versions of Conan. Obviously the last major patch made things complicated, and for a while there things were pretty hit and miss. But for the most part, a lot of it has stabilized, with several of the 3rd party renters out there doing okay or fine now.

I don't keep track of which server providers seem to be working the most though, I just peek in on that discord every so often to check for mod related questions.

[86™]

Originally posted by Multigun:

I would try asking on the Admin United Discord...

This sounds like excellent advice, do you happen to have a link that I can join from?

@Devias, yes this definitely seems like it could be an issue stemming from the Live Services thing that was added in late last month. I also tend to agree that it seems to be some sort of way to ditch Steam, or at least to make it gel a bit better with the game as it's offered on different platforms (like Epic). Not sure that's the case, but you definitely make a convincing argument, lol.

[Multigun]

Originally posted by JRS86 shoostar:

This sounds like excellent advice, do you happen to have a link that I can join from?

@Devias, yes this definitely seems like it could be an issue stemming from the Live Services thing that was added in late last month. I also tend to agree that it seems to be some sort of way to ditch Steam, or at least to make it gel a bit better with the game as it's offered on different platforms (like Epic). Not sure that's the case, but you definitely make a convincing argument, lol.

I previously linked it on your thread. On June 26th.

As far as "ditching Steam," no Conan Exiles isn't leaving Steam. That's just people pushing conspiracy theories. Yes, the Live Services is at least partially meant for the (now) future release on the Epic Store so that people on Epic and people on Steam can play together.

[Chadisko]

you rent a nitrado server. thats your mistake

[86™]

TL;DR: The issue is basically Funcom Live Services, not Nitrado (or any other server host, for that matter)

Sorry, forgot to post an update to this yesterday morning. Here's a support ticket response I received from them, FINALLY:

=====

Hello,
First of all, I apologize for the long processing time.

We would like to give you an update on the current situation at Conan Exiles.
Currently, there is still the problem that when you log in to the server, it
crashes or you get the message "Authentication failed".

Unfortunately, this is due to a problem with the session server of the
developer of the game, which rejects the connection.
We are in close contact with the developer Funcom to help them solve this
problem.

As soon as a bugfix update comes from the developer, we will integrate it
directly into our system. Unfortunately we ask for your understanding that we
cannot offer any compensation due to the difficulty.
The reason is that the difficulty could not be prevented by us and currently
cannot be solved by us.

We are dependent on the developer to solve the problem.

We can recommend you to change your server to another game. You can install up
to 5 games in total on your server. You can use the runtime of the server for
another game.

If you have any further questions, please feel free to contact me.

=====

Sooooo... yeah. I'm glad they finally got back to me, and it's nice to have some sort of explanation as to what's going on here. The time it took to receive a response though, was just shy of two weeks, which is ridiculous. To anyone else who's curious though, I've had this server for 3 months, and unlike what @Chadisko alludes to above, I've had no issues with my Nitrado server at all, with the exception of their obvious lack of a proper support team.