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You are being scammed
just telling what steam support has told me multiple times. I deleted some achievement tf2 items (not crafted into anything) and they told me they couldn't restore any items since i was asked in-game if i was sure about it.
In fact, that's pretty much the rule.
They don't always do it though, it's pretty much random, but if you deleted something at some point and want it back you may as well ask them to restore it.