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However, I did changed the router's settings and it lowered the frequency of having a constant loss, so I think you might wanna try to change your router settings.
If it apply to all online game, both router & ISP can be the problem. You might want to make sure to contact your ISP to look into the packet loss.
What you can do is go to the option > multiplayer > Advanced > find disable HTML Mods just check it if its uncheck and uncheck it if its check.
Doing so did not fix my problem. I can still connect to www.google.com DURING the 5 seconds of error. Does this point to a local TF2 issue or server issue?
Does it only happen on Shana or other servers like Valve casual/comp servers?
Yes, this issue does not happen with official Casual/Competitive servers.
I got it fixed that way.