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Vincent May 16, 2017 @ 1:48am
Auto-disconnect for a fixed time every few minutes
Recently when I was playing Shana, every few seconds there will be an auto-disconnect in 25 seconds. The connection ALWAYS resumes when the countdown is at 20 seconds (i.e. the connection pauses for EXACTLY 5 seconds, which is rather weird). I tried turning off my firewall and the problem was not fixed. What could be intercepting the connection and causing this problem?

[20/5/2017] UPDATE 1: For now, the problem seems to have stopped. It appears to only occur on certain specific servers. Will monitor
Last edited by Vincent; May 20, 2017 @ 12:59am
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Showing 1-15 of 16 comments
Merlon May 16, 2017 @ 1:50am 
It's possible that your internet is experiencing packet loss. Are you using wired/wireless connection?
#1
Vincent May 16, 2017 @ 1:51am 
Originally posted by McBoo:
It's possible that your internet is experiencing packet loss. Are you using wired/wireless connection?
I am using standard Wi-Fi 2.4 GHz and 802.11ac
Last edited by Vincent; May 16, 2017 @ 1:51am
#2
Merlon May 16, 2017 @ 2:09am 
Originally posted by Radiance™:
Originally posted by McBoo:
It's possible that your internet is experiencing packet loss. Are you using wired/wireless connection?
I am using standard Wi-Fi 2.4 GHz and 802.11ac
Well, I currently don't have any solution to this too, since I am also experiencing the same problem.

However, I did changed the router's settings and it lowered the frequency of having a constant loss, so I think you might wanna try to change your router settings.
#3
Vincent May 16, 2017 @ 2:12am 
Since it stops for EXACTLY 5 seconds, could this be a problem with my firewall, PC, router or ISP?
#4
Merlon May 16, 2017 @ 2:21am 
Originally posted by Radiance™:
Since it stops for EXACTLY 5 seconds, could this be a problem with my firewall, PC, router or ISP?
Does it happen with other online game you play? If it only happens in TF2, it might be a problem from the PC/firewall, dunno.

If it apply to all online game, both router & ISP can be the problem. You might want to make sure to contact your ISP to look into the packet loss.
Last edited by Merlon; May 16, 2017 @ 2:21am
#5
Vincent May 16, 2017 @ 2:29am 
ok I will try other games now
#6
OkashiYujin May 16, 2017 @ 2:38am 
Its happen to me but its happen in UGCgaming.net server.
What you can do is go to the option > multiplayer > Advanced > find disable HTML Mods just check it if its uncheck and uncheck it if its check.
#7
Vincent May 16, 2017 @ 3:29am 
Originally posted by 『Okashi Yujin』:
Its happen to me but its happen in UGCgaming.net server.
What you can do is go to the option > multiplayer > Advanced > find disable HTML Mods just check it if its uncheck and uncheck it if its check.

Doing so did not fix my problem. I can still connect to www.google.com DURING the 5 seconds of error. Does this point to a local TF2 issue or server issue?
Last edited by Vincent; May 17, 2017 @ 6:40am
#8
Merlon May 16, 2017 @ 4:49am 
Originally posted by Radiance™:
Originally posted by 『Okashi Yujin』:
Its happen to me but its happen in UGCgaming.net server.
What you can do is go to the option > multiplayer > Advanced > find disable HTML Mods just check it if its uncheck and uncheck it if its check.

Doing so did not fix my problem. The thing is, I can still connect to www.google.com DURING the 5 seconds of error. Does this point to a local TF2 issue or server issue?
In that case, it might not be packet loss. If it is a loss, not Google/TF2 could work during the "5 second period", but in your case, it could be a server-related issue.

Does it only happen on Shana or other servers like Valve casual/comp servers?
#9
Vincent May 17, 2017 @ 5:34am 
Originally posted by fish of cake:
Originally posted by Radiance™:

Doing so did not fix my problem. The thing is, I can still connect to www.google.com DURING the 5 seconds of error. Does this point to a local TF2 issue or server issue?
In that case, it might not be packet loss. If it is a loss, not Google/TF2 could work during the "5 second period", but in your case, it could be a server-related issue.

Does it only happen on Shana or other servers like Valve casual/comp servers?

Yes, this issue does not happen with official Casual/Competitive servers.
#10
Vincent May 18, 2017 @ 1:13am 
Anyone?
#11
alreev May 18, 2017 @ 1:15am 
This one always happen with my ISP, try to port forward your connection.

I got it fixed that way.
#12
OkashiYujin May 18, 2017 @ 1:58am 
Radiance do you use any custom HUD?
#13
Merlon May 18, 2017 @ 5:39am 
Originally posted by Radiance™:
Originally posted by fish of cake:
In that case, it might not be packet loss. If it is a loss, not Google/TF2 could work during the "5 second period", but in your case, it could be a server-related issue.

Does it only happen on Shana or other servers like Valve casual/comp servers?

Yes, this issue does not happen with official Casual/Competitive servers.
If so, then it might be the server itself. I don't have a solution past this point, so best thing you could do is to contact their server owner.
#14
Vincent May 20, 2017 @ 12:23am 
Originally posted by 『Okashi Yujin』:
Radiance do you use any custom HUD?
Nope, I use the stock
#15
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Date Posted: May 16, 2017 @ 1:48am
Posts: 16

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