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VRChat > Technical Support > 主題細節
BadEmpress 2020 年 3 月 12 日 上午 7:23
locked out of account - lost access to 2 factor and recovery codes
> i got a new phone my old phone is gone, it doesnt work anymore so i was unable to get the data from the authenticator app , i also couldnt get the recovery codes off of it. I have 2 factor authentication on my vr chat account and i am unable to get into the account now because i dont have access to the authenticator , and i dont have the recovery codes. i did send a support ticket awhile back and ill attatch a pic of what they said, they told me they could disable 2 factor one time for me , but they never did. If anyone could help id really appreciate it
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Pte Jack 2020 年 3 月 12 日 上午 7:33 
The only way to recover an account is by submitting a ticket to Steam Support. If your ticket is still open and they have respond (and you'll have email linking to the case number) then send a follow up and ask why they haven't killed the 2 factor code.

If the ticket is closed, open a new one and refer to the original ticket.

This is just a general statement and not meant to offend.
Steam Support will only respond to the email account you set up with your Steam account prior to a reported problem regarding loss So if you're trying to take someone else's account you won't get the email. It's a security precaution.
So if you've changed your email account, you may have to get the old one back.
#1
BadEmpress 2020 年 3 月 12 日 上午 7:37 
ok thank you i appreciate your response, i was suggested to p[ost here because the tickets werent working,, but thanks again ill keep trying !
#2
Puppygirl Maid Café 2022 年 4 月 19 日 下午 10:48 
引用自 BadEmpress：
> i got a new phone my old phone is gone, it doesnt work anymore so i was unable to get the data from the authenticator app , i also couldnt get the recovery codes off of it. I have 2 factor authentication on my vr chat account and i am unable to get into the account now because i dont have access to the authenticator , and i dont have the recovery codes. i did send a support ticket awhile back and ill attatch a pic of what they said, they told me they could disable 2 factor one time for me , but they never did. If anyone could help id really appreciate it
Hey did you eventually get you're account back? the same thing recently happened to me
#3
BadEmpress 2022 年 4 月 20 日 下午 3:10 
Yeah, i just spammed the vrc support email until they agreed to take it off for me.
#4
ShadowOlive21 2022 年 5 月 15 日 上午 9:17 
i have the same problom i cant find my recover code on my pc and i frogot to disable 2FA before reseting my pc so how or ware do i go so they can do it?
#5
BadEmpress 2022 年 5 月 15 日 下午 6:16 
spam the customer support email - support@vrchat.com
#6
ChillyTheDog 2023 年 1 月 13 日 下午 9:35 
When do the VRC Support People respond because I did responded to them and haven't gotten anything from them yet after I responded to them
#7
BadEmpress 2023 年 1 月 16 日 上午 11:03 
spam them
#8
76561198990620517 2023 年 6 月 18 日 上午 12:42 
引用自 BadEmpress：
spam them
How many times do you need to spam them? They keep sending an email saying they refuse to answer any emails and only tickets
#9
Maneki_Neko 2023 年 6 月 18 日 上午 2:00 
引用自 MarvelFanBrex：
引用自 BadEmpress：
spam them
How many times do you need to spam them? They keep sending an email saying they refuse to answer any emails and only tickets
then open a ticket? https://help.vrchat.com/hc/en-us/requests/new
#10
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VRChat > Technical Support > 主題細節
張貼日期： 2020 年 3 月 12 日 上午 7:23
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