locked out of account - lost access to 2 factor and recovery codes

[BadEmpress]

> i got a new phone my old phone is gone, it doesnt work anymore so i was unable to get the data from the authenticator app , i also couldnt get the recovery codes off of it. I have 2 factor authentication on my vr chat account and i am unable to get into the account now because i dont have access to the authenticator , and i dont have the recovery codes. i did send a support ticket awhile back and ill attatch a pic of what they said, they told me they could disable 2 factor one time for me , but they never did. If anyone could help id really appreciate it

[Pte Jack]

The only way to recover an account is by submitting a ticket to Steam Support. If your ticket is still open and they have respond (and you'll have email linking to the case number) then send a follow up and ask why they haven't killed the 2 factor code.

If the ticket is closed, open a new one and refer to the original ticket.

This is just a general statement and not meant to offend.
Steam Support will only respond to the email account you set up with your Steam account prior to a reported problem regarding loss So if you're trying to take someone else's account you won't get the email. It's a security precaution.
So if you've changed your email account, you may have to get the old one back.

[BadEmpress]

ok thank you i appreciate your response, i was suggested to p[ost here because the tickets werent working,, but thanks again ill keep trying !

[Puppygirl Maid Café]

Originally posted by BadEmpress:

> i got a new phone my old phone is gone, it doesnt work anymore so i was unable to get the data from the authenticator app , i also couldnt get the recovery codes off of it. I have 2 factor authentication on my vr chat account and i am unable to get into the account now because i dont have access to the authenticator , and i dont have the recovery codes. i did send a support ticket awhile back and ill attatch a pic of what they said, they told me they could disable 2 factor one time for me , but they never did. If anyone could help id really appreciate it

Hey did you eventually get you're account back? the same thing recently happened to me

[BadEmpress]

Yeah, i just spammed the vrc support email until they agreed to take it off for me.

[ShadowOlive21]

i have the same problom i cant find my recover code on my pc and i frogot to disable 2FA before reseting my pc so how or ware do i go so they can do it?

[BadEmpress]

spam the customer support email - [e-mail]

[ChillyTheDog]

When do the VRC Support People respond because I did responded to them and haven't gotten anything from them yet after I responded to them

[BadEmpress]

spam them

[76561198990620517]

Originally posted by BadEmpress:

spam them

How many times do you need to spam them? They keep sending an email saying they refuse to answer any emails and only tickets

[Maneki_Neko]

Originally posted by MarvelFanBrex:

Originally posted by BadEmpress:

spam them

How many times do you need to spam them? They keep sending an email saying they refuse to answer any emails and only tickets

then open a ticket? https://help.vrchat.com/hc/en-us/requests/new