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Step by step, like im 5
let me record this video.
https://www.youtube.com/watch?v=ojC3eZVaEI4
conclusion :
if u play on android, u can import ONLY from GOOGLE ( maybe facebook, but that is NOT installed on my phone. )
if U play on STEAM, u can import only from STEAM
if U plays on the web page u can import ONLY from web page.
If you already talked to our support without success, please send me the ticket ID.
Ling story short, i have 2 acc now, 1 steam ( lover level ) , and an Android acc ( little higher level ) .
I cant merge them into one, after type a character name, its request some kind of password.
Confusing.....
You need the password first...before you can import the character as you did not have to set a password in the Android app..