Connection to the Larian support server failed.

[Doctor]

Every time I start up I get this message. After fiddling with my firewall settings just to get the game to load up ) after updating from EA. And this message still appears if firewall is disabled. Is there a fix or am I missing something?


Connection to the Larian support server failed. The Larian support tool will be disabled. Unable to connect to the remote server - - A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 81.200.64.50:9292

[majobajob]

Have the same problem here - any advice would be greatly appreciated

[majobajob]

Update: Have tried the suggestions in this thread - http://larian.com/forums/ubbthreads.php?ubb=showflat&Number=598566

The issue still remains

[Vv SirV vV]

Having the same issue.

[Sinzar]

Same problem here. Rather annoying since it takes like 2 minutes to start up as it waits to pop that error message. Game plays fine once I hit ok on the error box at least, but really, how do I fix this?

[Xendrane]

Originally posted by Sinzar:

Same problem here. Rather annoying since it takes like 2 minutes to start up as it waits to pop that error message. Game plays fine once I hit ok on the error box at least, but really, how do I fix this?

Same here. I was looking for a way to turn off the error reporting tool. No luck yet.

[Nobody]

Same issue. I disabled firewall to test it as well.

[Shub Niggurath]

Also having this issue. But my game crashes everytime after the message shows up. Tried everything to make it work. Guess we have to wait for a fix or update-.-

[Fµckweasel]

Yep same here, configured firewall, shut down AV (just in case)... still remains

When i'm using my VPN it works without any problems ¯\_(ツ)_/¯

[Loremaster]

Same problem here.

[Revd.Zero]

I also had this problem but found if you get a vpn you can get on but might have to pay for one which is kinda a pain. At least if you get free one with a limit it multi player will drain it quickly.

[Loremaster]

I have found the following recommendation to work:-

Keep Steam open (minimised on the task bar is fine), but run the game from the EoCApp.exe file in the Steam folder (Steamapps/common/divinity etc/bin). Run it as administrator and make a shortcut icon for the desktop. That will bypass the server connection problem and load the game quickly, while keeping Steam running will enable you to receive achievements etc.

[duane]

Originally posted by Loremaster:

I have found the following recommendation to work:-

Keep Steam open (minimised on the task bar is fine), but run the game from the EoCApp.exe file in the Steam folder (Steamapps/common/divinity etc/bin). Run it as administrator and make a shortcut icon for the desktop. That will bypass the server connection problem and load the game quickly, while keeping Steam running will enable you to receive achievements etc.

as someone else mentioend I crash once I close the message down. Doing the above still crashes me when I try to load the .exe as admin. Tells me the file is not meant for Windows or is corrupted. Only way to fix is uninstall and reinstall. I can play the first time but then once I leave and relaunch the game it crashes and locks my PC again. Game is unplayable.

[duane]

Originally posted by Shub Niggurath:

Also having this issue. But my game crashes everytime after the message shows up. Tried everything to make it work. Guess we have to wait for a fix or update-.-

same here. have not found a fix yet

[RvB Churchaboose]

Same here

[oniraga]

same problem here, I just click ok on the popup and the game seems to run fine but I'd like to fix it to avoid the 2 minute startup