My game wont start up

[Ninja]

my game wont start no matter what i try. I get to the launcher but it crashes right as i click play. I've tried reinstalling the game. reinstalled microsoft framework. all my drivers are up to date.

[Biberattacke]

Hy
Same Problem. Did you solve it somehow? Checked drivers/ reinstalled/
It was running without any Problems 1 Month ago. Maybe update causes Problems. I think there was an Update but I am Not sure.

[Jinx]

I recently ran into someone that had crashing issues with the modding engine. Turns out his antivirus was actually flat out removing the .exe from his install.

Could you go to \Steam\steamapps\common\Divinity Original Sin 2\DefEd\bin\ and check if EoCApp.exe is in there? Otherwise, try temporarily disabling your antivirus, verify game files in Steam, then try again?

Alternatively, if it is there, try running the game using EoCApp.exe directly.

[Ninja]

I've tried everything above

[Jinx]

Hmm.

Try temporarily moving the contents of \...\Documents\Larian Studios\Divinity Original Sin 2 Definitive Edition\ somewhere else and then boot.

(I'm just guessing wildly at this point, checking things that it could potentially be, if it's related to physical files from the game at all)

[Biberattacke]

Tried also. Negative.. but thanks@composer. Ideas welcome...

[jonnyj190]

yeah ive got the same issue. im gonna look at the antivirus thing though, that i havent tried cause figured why would i need to if its supposed to do its job and not screw with my games...

[jonnyj190]

yeah none of that worked. idk whats going on but it used to work fine a month ago. even reinstalled it, nothing. screen just goes black for a second like its gonna start then crash. hopefully, this is able to be found out, not sure what else can be done.

[jonnyj190]

also, yes everything is up to date

[Jinx]

What OS are you on? Is the game installed on an external harddrive? Is there any non unicode-8 characters in the path? Right click EocApp.exe and enable admin rights? Compatibility mode?

[Raze_Larian]

Escrito originalmente por jonnyj190:

yeah none of that worked. idk whats going on but it used to work fine a month ago. even reinstalled it, nothing. screen just goes black for a second like its gonna start then crash. hopefully, this is able to be found out, not sure what else can be done.

Try doing a clean boot and then test the game. These symptoms can be caused by a known conflict with the Nahimic service used by two audio programs for certain motherboards (SonicRadar and Sonic Studio). In that case, there may or may not be an event listed in the Event Viewer for NahimicService.exe, as well as the game executable (probably both 'RADAR_PRE_LEAK_64' events); this should be fixed with the latest updates for the Nahimic drivers and apps.
Click Start, or hit WinKey-R, type in msconfig and hit enter; in the General tab, click Selective Startup, uncheck Load startup items (if required) and leave Load system services and Use original boot configuration options checked. Next, click on the Services tab, check the box to Hide all Microsoft services, then click the Disable All button (maybe make a note of which are currently enabled/disabled), then click OK and reboot the computer.
Run msconfig again to switch back to the normal boot configuration.

If you know you have these programs or Nahimic, before doing the full clean boot, try just opening the Task Manager (Ctrl-Shift-Esc or right click an open area of the Task Bar) and forcibly close anything Nahimic related. If that helps, update sound drivers and Nahimic related programs/drivers, or if you don't use the programs or Nahimic features, either uninstall them or leave the service disabled in msconfig.



For startup crashes in general:

Are you shutting down all non-essential programs (especially anti-virus) before starting the game? Firewalls can cause conflicts (generally on startup or loading screens) and overlays from graphics tweaking/monitoring programs or chat programs can also caused issues.

If you have any generic or obscure USB controllers (or other devices) plugged in, that you were not using if the game was working before, try disconnecting them. Crashes on startup with faulting module names of ntdll.dll and EZFRD64.DLL, can (particularly for the latter) be related to USB controllers or PS2 to USB adapters (for various games).

Can you start the Classic version of the game?
Try exiting out of the Steam client, and starting the game directly from the '..\SteamApps\common\Divinity Original Sin 2\DefEd\bin\EoCApp.exe' program file, by right clicking and running as administrator (or '..\Divinity Original Sin 2\Classic\EoCApp.exe' for the original release).

Try verifying local files: in the Steam library, right click on the game and select Properties, switch to the Local Files tab and then click on the 'Verify Integrity of Game Cache...' button.
There was an update recently, so if the game is no longer starting it could be an issue with the install/update itself.

If you check the Event Viewer, does that give an error code or 'Faulting Module' file name that might help identify the cause of the crash?
- click Start (or WinKey-R), then type "event viewer" into the search box. in Windows 10, 'event' should bring up 'View event logs'.
- after starting the Event Viewer, expand 'Windows Logs' in the left column and select 'Application'
- in the center column, look for a recent error for the game (maybe sort by Date and Time, or search for 'EoCApp')
- check the information under the 'General' tab below the list of events, starting with "Faulting application name..."


If applicable, disable Steam cloud support either globally (in the client click on the Steam menu and select Settings, and then Cloud) or just for this game (in the library right click Divinity: Original Sin 2 and select Properties, then switch to the Updates tab and check the Steam Cloud section).
Alternately, exit out of the Steam client and just start the game directly from the executable when required.

Next, try browsing to the '..\Documents\Larian Studios' folder and rename the 'Divinity Original Sin 2 Definitive Edition' subfolder.
This folder contains the saved games, configuration files and a level cache folder. Deleting or renaming it will get the game to recreate it on startup; playing the game from a different Windows user account would effectively do the same thing. With Steam running and cloud support enabled, the client would just download the cloud copy of your existing profile, if applicable.

After that, extract the replacement folder from this download[www.dropbox.com] into your '..\Documents\Larian Studios' folder, and see if that will let you start the game.
The graphicSettings.lsx file is set to 1280x720 Windowed mode, Very Low quality preset and low audio quality, which you can change in the options (manually, or hit autodetect) if this gets the game to start.
If that helps, create a new profile, exit and copy a couple saves from the renamed folder into the newly created profile's ..\Savegames\Story folder. If that continues to let you start the game (and load the saves), move the rest of the saves over.
If the game still crashes, delete the replacement My Documents D:OS 2 DE folder and rename the original back again.


Try doing a clean boot and then test the game. Click Start, or hit WinKey-R, type in msconfig and hit enter; in the General tab, click Selective Startup, uncheck Load startup items (if required) and leave Load system services and Use original boot configuration options checked. Next, click on the Services tab, check the box to Hide all Microsoft services, then click the Disable All button (maybe make a note of which are currently enabled/disabled), then click OK and reboot the computer.
Run msconfig again to switch back to the normal boot configuration.

Try creating a new Windows administrator user account, switch to that account and try starting the game from there, directly from the executable.


If that doesn't help, please email [e-mail] with a dxdiag report (WinKey-R, type in dxdiag and hit enter, then when it finishes loading click on the 'Save All Information...' button and save the report somewhere handy). Also check the '..\Divinity Original Sin 2\DefEd\bin' folder for the gold.log file, and if any 'CrashDump' files are being created, zip a few together to include.

[Biberattacke]

hah !! it works
tried as you said:

Thx

Click Start, or hit WinKey-R, type in msconfig and hit enter; in the General tab, click Selective Startup, uncheck Load startup items (if required) and leave Load system services and Use original boot configuration options checked. Next, click on the Services tab, check the box to Hide all Microsoft services, then click the Disable All button (maybe make a note of which are currently enabled/disabled), then click OK and reboot the computer.
Run msconfig again to switch back to the normal boot configuration.

[T0nedude]

Still getting a similar issue. I click to start either version and briefly a white window appears named window as if the game is starting up then it vanishes and the crash reporting screen comes up. I do have nahimic services running but have tried stopping them and the services - tried checking events and none of note are there - have tried a clean boot as described above. The game was running several months ago but now refuses to start. Have tried closing down RTSS and MSI afterburner which appeared to have been affecting some of my other games but this one refuses to budge. Oh I have also tried disabling all my Avast virus shields with no change and created exceptions for the game folder - still nothing,

Am at a loss. Any other suggestions?

[Greyline]

Downloading the replacement folder seemed to work... But there's no options to change the resolution?

[Raze_Larian]

There should still be resolution options in the graphics settings. You can manually set the resolution by editing the graphicSettings.lsx file (in the '..\Documents\Larian Studios\Divinity Original Sin 2 Definitive Edition' folder), in Wordpad or other text editor. If you have any issues with that, deleting the file will get the game to recreate it the next time it is started, or you can extract just that file from the downloaded zip.

To change the resolution, search for 'ScreenHeight', and edit the resolution in the value="xxxx" terms (shown below for 2560x1600 resolution):

<node id="ConfigEntry">
<attribute id="MapKey" value="ScreenHeight" type="22" />
<attribute id="Type" value="0" type="5" />
<attribute id="Value" value="1600" type="4" />
</node>
<node id="ConfigEntry">
<attribute id="MapKey" value="ScreenWidth" type="22" />
<attribute id="Type" value="0" type="5" />
<attribute id="Value" value="2560" type="4" />
</node>


It doesn't sound like this is necessary in this case, but it is also possible to manually set the display mode. Search for 'fake' near the start of the file, then edit the number in value="0" or value="1" in the second line after FakeFullscreenEnabled and / or Fullscreen; if both FakeFullscreen and Fullscreen are set to zero, it will be in Window mode).

<node id="ConfigEntry">
<attribute id="MapKey" value="FakeFullscreenEnabled" type="22" />
<attribute id="Type" value="0" type="5" />
<attribute id="Value" value="0" type="4" />
</node>

(and a couple entries lower)

<node id="ConfigEntry">
<attribute id="MapKey" value="Fullscreen" type="22" />
<attribute id="Type" value="0" type="5" />
<attribute id="Value" value="1" type="4" />
</node>