Connecting To Jackbox.Tv / Help

[Jackbox Games]

No separate app is required to play,  simply open your web browser and connect to jackbox.tv  (DO NOT USE JACKPAD)

Any device that has a web browser supporting web-sockets and HTML 5 may work as a controller for the game

Only one user can login per browser (per device)

Make sure to have cookies & JavaScript enabled on your browser (cookies will allow you to rejoin the game if you get disconnected)

Rooted or jail-broken devices are not guaranteed to work

Disable any ad/pop up blocking software (they don't always play nice with jackbox.tv)

Make sure that the following ports are set to open on your firewall and router 80, 443, 843, 38202, 38203

You can test the ports here http://www.yougetsignal.com/tools/open-ports/

For tips on opening ports, reference this article. Choose your OS from the drop-down menu

https://us.battle.net/support/en/article/7842

PC Users - Disable any antivirus or security programs that may interfere (more info here)

https://support.steampowered.com/kb_article.php?s=48e880376d1346716...

https://support.steampowered.com/kb_article.php?ref=9828-SFLZ-9289

 

*If you're having frame-rate issues while streaming from XSplit, right click on the source you added to your scene, and disable Special Optimizations

*If you're having frame-rate issues while Playing on PC. Go to Settings>Power & sleep>Additional power settings>Show additional plans and choose high performance 

*Users experiencing low FPS or FPS loss after upgrading to Windows 10 may resolve the issue by disabling the Xbox DVR feature.

https://support.steampowered.com/kb_article.php?ref=6239-DZCB-8600

 

 If you are having trouble connecting to the games, here are some tips that will solve most issues.

-Refresh the web page

-Force quit and close the game using your console controller/PC keyboard, then re-try

-Clear the cache/cookies/history from your web browser, then force quit and close your web browser (Only do this before a game has begun)

-Power down your console/PC and wait 1-2 minutes, then power back on and re-try

-Reboot your router

 

If you need additional help, you can submit a support ticket here help.jackboxgames.com

 

[zerojad]

I just wanted to say that this link don't work, even copying the link address.

"For tips on opening ports, reference this article. Choose your OS from the drop-down menu

https://us.battle.net/support/en/article/firewall-proxy-router-and-..."

I just googled, i think is this one.
https://battle.net/support/article/300479

[Jackbox Games]

Originally posted by zerojad:

I just wanted to say that this link don't work, even copying the link address.

"For tips on opening ports, reference this article. Choose your OS from the drop-down menu

https://us.battle.net/support/en/article/firewall-proxy-router-and-..."

I just googled, i think is this one.
https://battle.net/support/article/300479

Thanks for the heads up!

[Kona Milano]

Does PP3 require access to Google Analytics?

[Jackbox Games]

Originally posted by Kona Milano:

Does PP3 require access to Google Analytics?

Yes, we use it for game stats. You should whitelist it if you're having connection problems.

[Buz]

Connection is pretty bad in China. It's to be expected with the firewall, but anything you can do to reduce the burden would go a long way.
For example in the T-shirt game most of us receive the drawings in the last 20ish secs.
Often (not always) answers take 5+ seconds to submit.

I don't know about google but I'm guessing that stuff won't work reliably here.

[osteak]

Hey I'm not entirely sure if this belongs here but my family just bought jb3 and when we played tee k.o. it used to work for the first week, and now for the past three days it doesn't work. We get to submit all the designs and the slogans and then right after that the game disconnects. Not really sure what happened, we didnt change anything. We've tried resetting the game and resetting the system. Do I need to try uninstalling and reinstalling the game or ?

[Jackbox Games]

Originally posted by osteak:

Hey I'm not entirely sure if this belongs here but my family just bought jb3 and when we played tee k.o. it used to work for the first week, and now for the past three days it doesn't work. We get to submit all the designs and the slogans and then right after that the game disconnects. Not really sure what happened, we didnt change anything. We've tried resetting the game and resetting the system. Do I need to try uninstalling and reinstalling the game or ?

Was this on PS4 or Steam??

[osteak]

Originally posted by Jackbox Games:

Originally posted by osteak:

Hey I'm not entirely sure if this belongs here but my family just bought jb3 and when we played tee k.o. it used to work for the first week, and now for the past three days it doesn't work. We get to submit all the designs and the slogans and then right after that the game disconnects. Not really sure what happened, we didnt change anything. We've tried resetting the game and resetting the system. Do I need to try uninstalling and reinstalling the game or ?

Was this on PS4 or Steam??

its on ps4

[Jackbox Games]

Originally posted by osteak:

Originally posted by Jackbox Games:

Was this on PS4 or Steam??

its on ps4

Our engineers are making progress on a fix, sorry for the trouble. We hope to have a patch released soon.

[The Inconsistent Triad]

Originally posted by lumpycustards:

Connection is pretty bad in China. It's to be expected with the firewall, but anything you can do to reduce the burden would go a long way.
For example in the T-shirt game most of us receive the drawings in the last 20ish secs.
Often (not always) answers take 5+ seconds to submit.

I don't know about google but I'm guessing that stuff won't work reliably here.

I'm struggling with this too, do you guys have any tips?

[HUNT GAYDOWN]

Same here, horrible connection in Beijing, China. Having everyone switch on their vpn helps, but still...

[sweetbabyboy]

Originally posted by osteak:

Hey I'm not entirely sure if this belongs here but my family just bought jb3 and when we played tee k.o. it used to work for the first week, and now for the past three days it doesn't work. We get to submit all the designs and the slogans and then right after that the game disconnects. Not really sure what happened, we didnt change anything. We've tried resetting the game and resetting the system. Do I need to try uninstalling and reinstalling the game or ?

i have the same problem currently but i have it on steam. it used to work perfectly and recently even after redownloading steam it acts the same

[Jackbox Games]

Originally posted by sweetbabyboy:

Originally posted by osteak:

Hey I'm not entirely sure if this belongs here but my family just bought jb3 and when we played tee k.o. it used to work for the first week, and now for the past three days it doesn't work. We get to submit all the designs and the slogans and then right after that the game disconnects. Not really sure what happened, we didnt change anything. We've tried resetting the game and resetting the system. Do I need to try uninstalling and reinstalling the game or ?

i have the same problem currently but i have it on steam. it used to work perfectly and recently even after redownloading steam it acts the same

Are you still having this problem? Try uninstalling and re-installing and see if that helps.

[Gdogy999]

I'm from china and i have these problems too!

[Gdogy999]

My favorite game is dangerous high school girls in trouble