Wallpaper Engine "Not supported" by icue

[Autogol]

i've been using wallpaper engine with the Icue plugin for some time, but this morning after i had to reinstall Icue the plugin won't work properly. this is the "error" icue gives me:

https://imgbox.com/Xwc0dMI3

[「Yama」]

I have the same since 1 week, tried to uninstall/reinstall ICUE and Wallpaper engine, the problem is still here...

[Autogol]

Originally posted by 「Yama」:

I have the same since 1 week, tried to uninstall/reinstall ICUE and Wallpaper engine, the problem is still here...

yea, i tried uninstalling and reinstalling icue and wallpaper engine, but now even if Icue tries to get the light info from wallpaper engine it just keeps it all black, and it tries to sync up when i change wallpapers but without results

[Tim]

I have not received any similar reports, could you please share the iCUE hardware that you are using, plus your version of iCUE and Wallpaper Engine? I'll look into it.

[「Yama」]

Here is everything :

Wallpaper Engine version :
https://imgbox.com/9uJr4FT7

Wallpaper Engine Plugin Activated :
https://imgbox.com/s0NxdhNH

Wallpaper Engine Plugin Options :
https://imgbox.com/z45xMfkF

ICUE Version + hardwares
https://imgbox.com/Va73lvmx

[Tim]

I reached out to Corsair and heard back from them pretty quickly. The screenshot you shared in your initial post is completely unrelated to the iCUE functionality that Wallpaper Engine uses (I totally missed that due to the language barrier), so it's safe to ignore. Aside from that, Wallpaper Engine should continue to work with iCUE.

Can you try to fully uninstall all Corsair software again? It's important that you do this while Wallpaper Engine is fully turned off. It could be that you uninstalled / updated iCUE while Wallpaper Engine was connected in a locked-up state which can cause some weird behavior and broken updates.

Follow these steps:
1. Turn off Wallpaper Engine entirely (right-click on the icon -> quit)
2. Uninstall iCUE.
3. Restart your computer
4. Turn off Wallpaper Engine again (if it's configured to start automatically).
5. Reinstall iCUE and check if it works now.

Make sure that the software integrations options are enabled in the iCUE settings.

If you have followed all these steps and it still does not work, we might need to share some log files with Corsair, in the past these clean reinstallations have usually fixed severe issues like that, however.

Generally, iCUE seems to still work for most people, so if there is an issue, it might be very hardware specific, so it would be good to know what iCUE hardware you are using (Yama already shared this, thanks!).

[Hex: Boobs]

Hi Tim,

I'm following up on the email I just sent you in the past few hours regarding the above issue. I proceeded with the steps you mentioned in your previous post (clean uninstall and reinstall of iCUE and complete reinstall of Wallpaper Engine) and the issue still persists since yesterday for me.

Here's attached a complete list of my iCUE hardware if it's of any help.

https://imgbox.com/mioSJWwS

https://imgbox.com/YhZ9tuUO

[Autogol]

Originally posted by AutoGol:

thank you Tim, i will try to unistall/reinstall Icue, If the problem persists I will be more than happy to share as many logs as you need, in advance these are my versions of the softwares and hardwares:

Wallpaper Engine Version:
https://imgbox.com/xQdhEGc5

Active Plugins:
https://imgbox.com/6JpwbxY4

Plugin Options:
https://imgbox.com/FT1EQ77N

Icue Hardwares and Version:
https://imgbox.com/oIdMBloW

Hello TIm,
I've reinstalled Icue as you said but my hardware keeps staying dark, so i saw that there was the System Diagnostics and i run it, these are the resoults:

https://imgbox.com/X537r1LF

i have also saved the .txt file, if you want to have a look at it i will link it here:

https://file.io/mVd8E9sas642

[Tommyknocker]

I also have this issue, it has been active for a few days. Just to add I don't have the option to turn on LEDs on the wallpaper settings.
Normally when I select a wallpaper, there is a checkbox that says "Use LEDs" or something to that effect, I don't remember exactly. That option is now missing.

[「Yama」]

Hello Tim and thanks for your patience,

I did step by step what you asked me to do, it still don't work like AutoGol.

I added to see the "icue.exe" and "wallpaper64" to the firewall, nothing too.

[Michamehl]

I've been having the same problem for a few weeks now.
After reinstalling iCUE, the problem is still there.
I no longer have the LED button in Wallpaper Engine either.

[arfonzo]

It tells me "not supported" as well for wallpaper64.exe on Icue, but it is actually working.

I had the same issue some time ago and iirc I solved following Tim's procedure plus deleting all leftover files after uninstalling Icue (from "Program Files", "AppData/local" and "AppData/roaming")

[Tim]

Just for the record, I am still in contact with Corsair about this. I will provide an update if anything new comes up but rest assured this issue is on my mind. On our end, everything works fine which makes it a bit hard to offer any more advice or debug this issue. Maybe someone can try the steps posted by arfonzo above?

[「Yama」]

I tried what arfonzo did by deleting all files related to Corsair (from "Program Files", "AppData/local" and "AppData/roaming").

It still don't work.

It still strange, it worked in ICUE-4 and I upgraded to ICUE-5 3 weeks ago (so since April I haven't launched ICUE).

[「Yama」]

Ok so, i uninstalled ICUE 5 and reinstalled ICUE 4 and... it work.
It still tells me "not supported" as well for wallpaper64.exe but the RGB work fine.

so i'm guessing that the problem comes from corsair lattest update of ICUE 5.
Or maybe it's Wallpaper who uses a code system that works for ICUE 4 but not 5, i guess ?

EDIT : I updated ICUE 4 to 5 and RGB stopped working.

[SkyBound]

Did the same thing and the RGB's back on running, guess i'm gonna hold onto the V5 update until this is fixed.