Wallpaper Engine does not start

[LautaKooh]

I have updated wallpaper engine to its latest version released on February 10, and when trying to start the program just throws a quick error steam cloud and does not start, it is only 1 second and the start button reappears, and uninstall the program and remains the same, I have the 23H2 version of windows that is not the problem that would be the 24H2. forgive my english I am using translator

[Tim]

This almost always happens because either some files are broken or that an antivirus app is blocking the app by mistake. If you have an antivirus app, exclude the wallpaper_engine directory from your antivirus app. Additionally, do a clean reinstallation of the app. A standard reinstallation via Steam does not solve these issues:

1. Uninstall the app via Steam
2. Manually delete the wallpaper_engine directory.
3. Reinstall the app via Steam.
4. Start the app via Steam.

More infos here:

https://help.wallpaperengine.io/debug/reset.html

[LautaKooh]

Originally posted by Tim:

This almost always happens because either some files are broken or that an antivirus app is blocking the app by mistake. If you have an antivirus app, exclude the wallpaper_engine directory from your antivirus app. Additionally, do a clean reinstallation of the app. A standard reinstallation via Steam does not solve these issues:

1. Uninstall the app via Steam
2. Manually delete the wallpaper_engine directory.
3. Reinstall the app via Steam.
4. Start the app via Steam.

More infos here:

https://help.wallpaperengine.io/debug/reset.html

i did everything it says in that wiki, and the program still does not start, i also excluded the disk where it is installed from the antivirus, i also use “windows defender”. is it possible to have the previous version because this started to happen to me when i updated the program.

[LautaKooh]

Originally posted by Tim:

This almost always happens because either some files are broken or that an antivirus app is blocking the app by mistake. If you have an antivirus app, exclude the wallpaper_engine directory from your antivirus app. Additionally, do a clean reinstallation of the app. A standard reinstallation via Steam does not solve these issues:

1. Uninstall the app via Steam
2. Manually delete the wallpaper_engine directory.
3. Reinstall the app via Steam.
4. Start the app via Steam.

More infos here:

https://help.wallpaperengine.io/debug/reset.html

https://www.youtube.com/watch?v=BYPppjgyweY