Icue RGB sync has stopped working

[Maltcassion]

When I load the Icue sync on wallpaper engine after updating Icue the lights now no longer turn on. I have tried reloading it (because that usually works when the program crashing but it hasnt fixed it this time). Anyone have suggestions on how to get the SDK and icue sync to start working again?

[Tim]

Did you maybe update to iCUE 4 from iCUE 3?

Starting with iCUE 4, you need to manually enable software control in the iCUE settings first, otherwise Wallpaper Engine cannot connect to iCUE. If you have any issues with RGB lighting in combination with Corsair iCUE, make sure to check the iCUE settings first.

1. Open iCUE.
2. Click the Settings icon in the upper right corner.
3. Click Software and Games on the left menu of the settings window.
4. Make sure that the software integrations options are enabled. Check the Devices tab to make sure all your hardware devices are also enabled for this type of RGB lighting.

[Maltcassion]

I did recently update the software now the latest one I have is 3.38.61.
I don't see a software and games tab anywhere. I can go an install Icue 4 though and try it with that.

[Maltcassion]

So I have installed icue 4 now and I am now getting the notification again when I open Icue that lighting effects are controlled by a third party applications. However the lighting still isnt working all my RGB is off.

I have checked that everything is enabled in Icue do you have any other suggestions?

[Tim]

I am not sure, it sounds like something might be broken or misconfigured somewhere. Try fully uninstalling all Corsair software and Wallpaper Engine.

Start with Wallpaper Engine first, uninstall it via Steam, then manually delete the remaining wallpaper_engine directory, by default it's located here:

C:\Program Files (x86)\Steam\steamapps\common\wallpaper_engine

Afterwards, uninstall Corsair iCUE and all Corsair software to fully wipe it from your disk. Then restart your computer. Now reinstall iCUE, restart your computer once again and then restart Wallpaper Engine.

[Maltcassion]

Thank you for the help its all working now.