BUG REPORT about Screen Saver

[Ritel]

When screen saver show up, the sound of wallpaper won't stop, while the screen saver start another sound. A DUET!! It's expected that the sound of wallpaper should be turned off.

[Tim]

Hey, yes, we will address this in an update. For now you can open the Wallpaper Engine settings and set "Other applications fullscreen" to "Pause" or "Mute" to fix this.

[P. Mantis]

There is a bug when when you set Wallpaper Engine to pause ""Other applications fullscreen" but it completely shut down

[CroiX]

Originally posted by Tim:

Hey, yes, we will address this in an update. For now you can open the Wallpaper Engine settings and set "Other applications fullscreen" to "Pause" or "Mute" to fix this.

I also experience black screen on screensaver. Mouse is responsive, but other than that, nothing works, even task manager. I had to reset. Screensaver was good 1/8 attempts.

[Ritel]

Originally posted by Tim:

Hey, yes, we will address this in an update. For now you can open the Wallpaper Engine settings and set "Other applications fullscreen" to "Pause" or "Mute" to fix this.

Well, when I tested it, I had set "Other applications fullscreen" to "Pause", but it did still.

[SunCrafterHP]

I noticed with the screensaver set to "Same as wallpaper" with a playlist constructed, it will select from the playlist and start anew instead of "resuming" what was currently selected

May have something to do with the audio, wild assumption

Figured I'd give this bug report here while it's already being investigated, if it is a bug and not a technical limitation

[Biohazard]

Originally posted by SunCrafterHP:

I noticed with the screensaver set to "Same as wallpaper" with a playlist constructed, it will select from the playlist and start anew instead of "resuming" what was currently selected

This should also be fixed on the beta already - it was at first not intended to load the same wallpaper and it only mirrored the "configuration". But the way the option is worded, it would make sense to mirror the currently active wallpaper too, yeah, so we changed this.

I sent you this link before but for everyone else both issues should be fixed on the beta here: http://steamcommunity.com/app/431960/discussions/2/350544272219415004/ Please try it and let us know if there's still an issue like this though.

[SunCrafterHP]

Downloaded the beta and restarted my client;

Screensaver now launches the correct wallpaper, although it starts from the beginning (If it's like a video, doesn't matter too much)

Audio overlapping still happens. Just to make sure, is this a behavior that takes place naturally, or is there an option to enable it?

[Biohazard]

Originally posted by SunCrafterHP:

Screensaver now launches the correct wallpaper, although it starts from the beginning (If it's like a video, doesn't matter too much)

That's not something we will be able to change I'm afraid because we are running the screensaver completely separately from the program so it's also possible to use the screensaver without wallpapers. Skipping ahead in the video would be necessary, but that often leads to video artifacts caused by issues in the graphics driver, which we can't resolve merely through Wallpaper Engine.

Originally posted by SunCrafterHP:

Audio overlapping still happens. Just to make sure, is this a behavior that takes place naturally, or is there an option to enable it?

Thanks, that's unfortunate. I'll take another look at this but right now there is no easy way to tell what's going on on your system, maybe we'll have to add something to help figure out why it's not working exactly.

Could you share a link to the wallpaper that you are testing this with to make sure we are not missing something obvious?

[SunCrafterHP]

Thanks for your help!

[Tim]

Originally posted by SunCrafterHP:

Thanks for your help!

Just as a ping, but if you continue to have the sound-related issue, please let us know what screensavers and wallpapers you are using.

[Nacho]

Originally posted by Tim:

Originally posted by SunCrafterHP:

Thanks for your help!

Just as a ping, but if you continue to have the sound-related issue, please let us know what screensavers and wallpapers you are using.

Hello, why does my fan turn on whenever my laptop goes into screensaver when I have wallpaper engine set? It works perfectly on the desktop but when it goes to screensaver my fan turns on.

[Tim]

Are you maybe using more demanding wallpaper as a screensaver?

Please run our scan tool and share the log file it creates as outlined here so we have more infos about your setup:

https://help.wallpaperengine.io/en/debug/scantool.html

[Nacho]

Originally posted by Tim:

Are you maybe using more demanding wallpaper as a screensaver?

Please run our scan tool and share the log file it creates as outlined here so we have more infos about your setup:

https://help.wallpaperengine.io/en/debug/scantool.html

Thank you for the reply! I went ahead and sent support an email regarding my issue with the results of the scan attached to it.

[Tim]

The wallpaper you are using doesn't seem particularly demanding but it could be that your notebook might be running low on video RAM. Try this:

1. Set "Other application fullscreen" to "Stop (free memory)" in the Wallpaper Engine Performance settings.
2. Configure Avast to ignore the wallpaper_engine directory, it is currently injecting itself into Wallpaper Engine which can cause significant slow-downs.
3. Set anti-aliasing to 0, it will not make a visible difference for your wallpapers but can result in a performance boost.

Other than that, try using a different wallpaper as a screensaver, maybe there is something particular about it which is causing these performance issues. It could also be that maybe your machine switches over to your integrated graphics card for the screensaver, I would need to investigate this further.

[Nacho]

Originally posted by Tim:

The wallpaper you are using doesn't seem particularly demanding but it could be that your notebook might be running low on video RAM. Try this:

1. Set "Other application fullscreen" to "Stop (free memory)" in the Wallpaper Engine Performance settings.
2. Configure Avast to ignore the wallpaper_engine directory, it is currently injecting itself into Wallpaper Engine which can cause significant slow-downs.
3. Set anti-aliasing to 0, it will not make a visible difference for your wallpapers but can result in a performance boost.

Other than that, try using a different wallpaper as a screensaver, maybe there is something particular about it which is causing these performance issues. It could also be that maybe your machine switches over to your integrated graphics card for the screensaver, I would need to investigate this further.

Thank you for your help, I followed the steps you provided and did some testing with some wallpapers and it seems to be working fine now, not sure what the main problem was though but if I do figure out I'll make sure to email support! Thanks again :)