mp4 wallpaper black screen bug

[dinx extremeshot.ru]

Wallpaper in video format does not work, I can roughly guess what the problem is and the problem is in the driver (I have two drivers, this is the built-in intel driver and amd, and the problem is in amd). Naturally, this problem is not my first and I decided to solve everything myself. I tried everything, at first, of course, I completely deleted the driver, then downloaded the drivers back, installed the old versions of the driver. Then on https://help.wallpaperengine.io/en/noshow/notplaying.html I did all the above, but it got even worse and the wallpaper began to work as a separate window. And it even got to the point that I completely reinstalled Windows, and no result. There is almost nothing on the Internet. And I decided to create a discussion about this in the hope that they will at least somehow help me. Thank you in advance

[Tim]

If the video pops out as a separate window, it's some sort of severe driver issue or the graphics card does not support the video codec used in the file. Do you happen to know what video codec is used by the wallpaper? Is it a wallpaper from the Workshop?

If it's yours, try using an .mp4 file with H.264 compression, this should work fine on almost any modern system.

[dinx extremeshot.ru]

Originally posted by Tim:

If the video pops out as a separate window, it's some sort of severe driver issue or the graphics card does not support the video codec used in the file. Do you happen to know what video codec is used by the wallpaper? Is it a wallpaper from the Workshop?

If it's yours, try using an .mp4 file with H.264 compression, this should work fine on almost any modern system.

The video codec is H264 - MPEG-4 AVC.
Yes, this is the wallpaper from the workshop.
Here is the link: https://steamcommunity.com/sharedfiles/filedetails/?id=2964418037

Here's what the wallpaper looks like:
https://drive.google.com/file/d/1BOINlCuW7nqJNH3xzeqcH7zAa-KZdVcX/view?usp=sharing

[Tim]

There really is nothing out of the ordinary there, that video should really just work. I can remember looking into this in the past with another user and it turned out that the AMD GPU they were using just did not support this type of video playback on a hardware level. Do you happen to know which GPU it is that you are using?

[dinx extremeshot.ru]

Originally posted by Tim:

There really is nothing out of the ordinary there, that video should really just work. I can remember looking into this in the past with another user and it turned out that the AMD GPU they were using just did not support this type of video playback on a hardware level. Do you happen to know which GPU it is that you are using?

idk where can i find this?

[dinx extremeshot.ru]

Originally posted by Tim:

There really is nothing out of the ordinary there, that video should really just work. I can remember looking into this in the past with another user and it turned out that the AMD GPU they were using just did not support this type of video playback on a hardware level. Do you happen to know which GPU it is that you are using?

I just noticed that now I have not only a problem with the wallpaper engine but also with the computer. I decided to play and went to the map from the workshop, after the game is crashed. and since I play at 4:3 (stretched) my desktop is broken
here's what happened to him:
https://www.youtube.com/watch?v=648V3uG_hxY

I don’t know what to do in such a situation, because this has never happened before in 5 years of using this laptop. Maybe you understand this? I'm just afraid that my videocard is out of order

[FrostyJawa]

If you haven't done so already...

1.) Try using Speccy or SDIO (Snappy Driver Installer Origin) to identify the exact model of your AMD graphics card and Intel graphics... but don't download or install any drivers yet. Just write down the info for the AMD graphics card and Intel graphics.
2.) Reboot into the Bios to see if hybrid graphics has been enabled or is greyed out. If it is greyed out, then boot into Windows, go to Control Panel/Hardware and Sound/Power Options/Edit Plan Settings and select Change advanced power settings. From there, look at the settings for:
- Intel Graphics Power Plan
- AMD Graphics Power Plan
- Hybrid Graphics (if available)
Turn off Hybrid Graphics (I hate Hybrid Graphics for this reason), and set Intel and AMD to Balanced. Then try Wallpaper Engine.
3.) If step 2 doesn't work or the settings are not even available, go to Intel's website to get their driver tool, then go to AMD's page for their driver tool. If anything is available, install it and reboot. (I personally had to install Catalyst.) Then retry step 2.
4.) If step 3 fails, go back to SDIO (Snappy Driver Origin) and try installing what drivers it may have available for Intel and AMD. Reboot and try Wallpaper Engine again.
5.) If step 4 fails, try re-seating the video card, and check for any leaking or burned capacitors, dirt and corrosion. Check and re-seat it's power connections (if any). Check the GPU fans (if any) to see if they are running properly and are free of dust. Reboot and retry Wallpaper Engine.
6.) If step 5 fails, remove the video card (if your laptop allows this) and try running Wallpaper Engine using only the Intel Graphics. If this works, then your AMD video card is either malfunctioning or is conflicting with the Intel Graphics.

I hope this helps.