Old FAQ - Use the new help website: https://help.wallpaperengine.io

[Biohazard]

This page is outdated. Please do not use it anymore.

You can find our new help website here:

Wallpaper Engine - Troubleshooting & FAQ[help.wallpaperengine.io]

VERY OLD FAQ STARTS HERE.

Using this FAQ is not recommended, please use the new help website to receive up-to-date technical help:

Wallpaper Engine - Troubleshooting & FAQ[help.wallpaperengine.io]

Common questions before buying

The Wallpaper Engine Wiki for wallpaper editor guides[wallpaper-engine.wikia.com]

OTHER APPLICATIONS CRASHING / BUGGING WALLPAPER ENGINE

Nahimic, Sonic Suite, Rivatuner, Precision X, Plays.TV, Raptr, GameDVR, Action!, XtremeTuner

VIDEO ISSUES

Video black screen / active movie window / video error code / artifacts
Video freezes / bad performance (especially with many screens)
Windows N Media Feature Pack / mfplat.dll missing
Video colors wrong / brightness wrong / zoomed-in / pixelated / border around video
Red Line

AUDIO ISSUES

Audio visualizers detect no audio
Volume resets
Audio keeps turning on and off

UPDATE / INSTALLATION

Verification issue
Content file locked / Disk write error / Content encrypted (Steam)
DirectX, DLL issues, error 0xc000007b

STEAM / WORKSHOP RELATED

Exclude wallpaper genres / tags
Download Pending / 0% - 100%
Steamworks is unavailable
Steam re-downloading all wallpapers
No wallpapers displayed
Steam upload error at 45%
Steam always shows "in-game"

MONITOR / GRAPHICS CARD

Refresh rates of monitors wrong (144Hz + 60Hz Windows 10)
Desktops with Integrated and Dedicated GPU Perform Poorly (DWM.exe)
Entire monitor black/off for seconds
Center wallpaper on monitors of different resolutions

GENERAL

Wallpaper does not appear
Wallpaper Engine user interface turns black
Restoring deleted default wallpapers
Program crashes / doesn't start
Anti-virus false positives
Questions & Problems with autostarting Wallpaper Engine when Windows starts
Hibernation / Screensavers do not work
Focus loss / alt-tabbing
Windows 7 Aero cannot be enabled
Game running slower with Wallpaper Engine
32-bit vs 64-bit
Task Manager GPU usage
Corsair iCUE Support
Blue screen / System crash / System Freeze
Editing downloaded wallpapers
Hiding the Wallpaper Engine tray icon
Wallpaper Engine on Linux / Mac OS / Android?
Exporting wallpapers as GIF / video files
Wallpaper Engine closing when launching certain multiplayer games (PUBG, Rainbow Six, Fortnite)

Scan for broken DLL hooks and providing debug log

If the solutions provided here don't help, please create a new thread

OTHER APPLICATION/PAST DRIVER ISSUES

Malwarebytes 3.4.4 system crash[forums.malwarebytes.com]
UI WINDOW ISSUES (BLACK SCREEN / DRIVER CRASHES)

If Steam's spam filter removed the links above, reload until it works. All links are to the Steam community itself. Steam's server cannot handle the current traffic. Grab the links here: https://pastebin .com/5HYG7mCF (remove the space)

VERY OLD FAQ ENDS HERE.

Using this FAQ is not recommended, please use the new help website to receive up-to-date technical help:

Wallpaper Engine - Troubleshooting & FAQ[help.wallpaperengine.io]

[Vicky]

i have a problem,
in some wallpapers like miku that comes by default they look very bright and I do not know how to fix it, please some solution

[Vicky]

oops, fixed, srry

[Mythis]

A while ago i found a way to make the UI of the engine transparent with a slider, but now i forgot how to get to that setting. Does it still exist at all? If so, where can i find it again?

[Tim]

RIght-click somewhere (but not on a wallpaper) in the wallpaper browser. A context menu will appear, go to "View" and there is an opacity slider.

[FSX90]

The latest update seems to break my wacom intuos4 tablet, whenever i hover over the preview screen in create wallpaper to start painting, the cursor brush glitch out and go missing. To put in simple terms, I can't paint while cursor is on the preview screen but hovering and clicking outside it works fine. No issue using mouse btw. Never encounter this issue before.

[Tim]

We have not actively changed anything in that regard, so it must be an issue in CEF (which is also the basis for Google Chrome and other browsers). We do not officially support tablets at this time but it's a feature which is planned for the future. The problem might resolve itself in a future update when we update CEF again.

[Power]

มีอะไรกับผมครับ

[Bifbaf]

guys the audio does not work

[Elithian]

can i ask something? can i download live wallpaper from website or u need to buy live wallpaper on steam :/

[Tim]

KIAYA, there are around 300,000 free wallpapers that you can download from within the app at no cost or you can create your own wallpapers with the help of the app and share it with others.

[Pigeon Puncher]

I cant get the audio on my wallpaper to play why?

[D7 ► LastCS.RO]

Bug report on latest version(1.0.1276): Audio from the live wallpapers is detected as audio from other applications, therefore, when selecting "Mute" option on "Other application playing audio" in "Performance" options tab, it mutes itself as soon as it starts playing audio.
Video showing the problem: https://www.youtube.com/watch?v=6g_iKkrexBw
I tested multiple wallpapers with audio and all show the same issue. Please fix. Thank you.

[Tim]

You likely have Nvidia Shadow Play or similar software installed and enabled which is known to cause these sort of audio issues because it hooks into Wallpaper Engine. You can try and right-click on Wallpaper Engine in Steam and you will find an experimental scan tool there, see if that shows any software which is known to cause issues on your system.

[D7 ► LastCS.RO]

Indeed, I have AMD's ReLive Instant Replay on which is recording the desktop and games constantly. The system diagnostics scanner didn't report any errors though.

No conflicts with any other applications have been detected so far.
Please click on 'Open FAQ' below if you are experiencing any issues with Wallpaper Engine.

I tried muting the ReLive app in volume mixer and it worked. You were right. Can you add the ReLive app to some sort of exception list in a future update in order to make this work please? Process name: amddvr.exe
Thank you.

[D7 ► LastCS.RO]

PS: Suggestion:
Only mute/pause the wallpaper audio if the sound coming from other apps is loger or equal to 5 seconds for example. This way, it won't stop every time an app like Steam or Facebook chat emits a short message notification sound.