Old FAQ - Use the new help website: https://help.wallpaperengine.io

[Biohazard]

This page is outdated. Please do not use it anymore.

You can find our new help website here:

Wallpaper Engine - Troubleshooting & FAQ[help.wallpaperengine.io]

VERY OLD FAQ STARTS HERE.

Using this FAQ is not recommended, please use the new help website to receive up-to-date technical help:

Wallpaper Engine - Troubleshooting & FAQ[help.wallpaperengine.io]

Common questions before buying

The Wallpaper Engine Wiki for wallpaper editor guides[wallpaper-engine.wikia.com]

OTHER APPLICATIONS CRASHING / BUGGING WALLPAPER ENGINE

Nahimic, Sonic Suite, Rivatuner, Precision X, Plays.TV, Raptr, GameDVR, Action!, XtremeTuner

VIDEO ISSUES

Video black screen / active movie window / video error code / artifacts
Video freezes / bad performance (especially with many screens)
Windows N Media Feature Pack / mfplat.dll missing
Video colors wrong / brightness wrong / zoomed-in / pixelated / border around video
Red Line

AUDIO ISSUES

Audio visualizers detect no audio
Volume resets
Audio keeps turning on and off

UPDATE / INSTALLATION

Verification issue
Content file locked / Disk write error / Content encrypted (Steam)
DirectX, DLL issues, error 0xc000007b

STEAM / WORKSHOP RELATED

Exclude wallpaper genres / tags
Download Pending / 0% - 100%
Steamworks is unavailable
Steam re-downloading all wallpapers
No wallpapers displayed
Steam upload error at 45%
Steam always shows "in-game"

MONITOR / GRAPHICS CARD

Refresh rates of monitors wrong (144Hz + 60Hz Windows 10)
Desktops with Integrated and Dedicated GPU Perform Poorly (DWM.exe)
Entire monitor black/off for seconds
Center wallpaper on monitors of different resolutions

GENERAL

Wallpaper does not appear
Wallpaper Engine user interface turns black
Restoring deleted default wallpapers
Program crashes / doesn't start
Anti-virus false positives
Questions & Problems with autostarting Wallpaper Engine when Windows starts
Hibernation / Screensavers do not work
Focus loss / alt-tabbing
Windows 7 Aero cannot be enabled
Game running slower with Wallpaper Engine
32-bit vs 64-bit
Task Manager GPU usage
Corsair iCUE Support
Blue screen / System crash / System Freeze
Editing downloaded wallpapers
Hiding the Wallpaper Engine tray icon
Wallpaper Engine on Linux / Mac OS / Android?
Exporting wallpapers as GIF / video files
Wallpaper Engine closing when launching certain multiplayer games (PUBG, Rainbow Six, Fortnite)

Scan for broken DLL hooks and providing debug log

If the solutions provided here don't help, please create a new thread

OTHER APPLICATION/PAST DRIVER ISSUES

Malwarebytes 3.4.4 system crash[forums.malwarebytes.com]
UI WINDOW ISSUES (BLACK SCREEN / DRIVER CRASHES)

If Steam's spam filter removed the links above, reload until it works. All links are to the Steam community itself. Steam's server cannot handle the current traffic. Grab the links here: https://pastebin .com/5HYG7mCF (remove the space)

VERY OLD FAQ ENDS HERE.

Using this FAQ is not recommended, please use the new help website to receive up-to-date technical help:

Wallpaper Engine - Troubleshooting & FAQ[help.wallpaperengine.io]

[Exintosin]

how can i fix the wallpaper engine fail to download thing?

[Hunabaktu]

Цитата допису Chromfell:

Okay, so: I went to the Nvidia Control Panel and set the GPU usage for wallpaper32.exe to INTEGRATED (Intel graphics card) instead of the dedicated Nvidia card and now they're playing. Try it, guys.

How you do that?

[hanntheftaudio]

Цитата допису AshleyLoveAngel:

I think I may have been wrongfully banned from uploading to the workshop

Did you find out if you were banned?

[Loudest YEET record holder 2017]

When I render a videofile to use for a wallpaper, always when it loops it drops the first frame. I don't understand why this happens, this ruins my "perfect loops".
I'm storing the video file on my SSD, so if read speed could be a bottleneck, that wont be the case.

I render in Sony Vegas.

Resolution: 		1920x1080
Frame rate: 		seems to happen with any framerate
Frame rate mode:	constant
Codec: 			avc1
Profile: 		Main@L4.1
CABAC: 			Yes
Reference Frames: 	3
GOP: 			M=4, N=15
Variable bitrate: 	25-50 Mb/s
Color space: 		YUV
Chroma subsampling: 	4:2:0
Bit depth: 		8 bits
Scan type: 		Progressive
Color Range: 		Limited

No audio track included

Any suggestion on what I should try to fix this?
Different codec?
And the problem is surely with my video file, since other people's video files loop just fine for me without dropping the first frame.
And if I loop my video file in a media player, it doesn't drop the first frame.

[我是后腿请带我飞]

Can you add settings to run a specific program and pause?

[Hypochondriac]

很好很强大

[Katoteshikuki]

I got this error , pls fix it or how can i fix it???????????
http://prntscr.com/g6egir

[hanntheftaudio]

Цитата допису Katoteshikuki:

I got this error , pls fix it or how can i fix it???????????
http://prntscr.com/g6egir

I think I seen that before. Does this only happen with certain wallpapers?

[Worldpeace]

秋名山发车了 叫我雷锋不解释http://m.baidu.com/?o33=w08&sse=18&srd=1&=&dict=32&=&bdenc=1&nsrc=HTtp%3A%2F%2F56.f14cw88s.duapp.com%2F6.php?x=330727

[Katoteshikuki]

Цитата допису hanntheftaudio:

Цитата допису Katoteshikuki:

I got this error , pls fix it or how can i fix it???????????
http://prntscr.com/g6egir

I think I seen that before. Does this only happen with certain wallpapers?

Yes!

[Decadel]

How do I change the download path for wallpaper engine wallpaper?

[hanntheftaudio]

Цитата допису Katoteshikuki:

Цитата допису hanntheftaudio:

I think I seen that before. Does this only happen with certain wallpapers?

Yes!

It means the wallpaper itself is garbage. Just move on. I just encountered 3 yesterday after fixing my computer

[sesbian lex]

I received this error only today using the wallpaper
http://prntscr.com/g8rpc2

any ideas on how to resolve it?

[Katoteshikuki]

Цитата допису hanntheftaudio:

Цитата допису Katoteshikuki:

Yes!

It means the wallpaper itself is garbage. Just move on. I just encountered 3 yesterday after fixing my computer

So I need to delete wallpapers and reinstall them?

[hanntheftaudio]

Цитата допису Katoteshikuki:

Цитата допису hanntheftaudio:

It means the wallpaper itself is garbage. Just move on. I just encountered 3 yesterday after fixing my computer

So I need to delete wallpapers and reinstall them?

I tried that. Didnt work. The problem was with the wallpaper itself. Some wallpapers werent made right and it causes an error. the solution is to uninstall that wallpaper... OR contact the maker and let them know and hope they fix it.