I want to upload 4K Video Wallpaper Got Error

[Boromir | ☪]

So i wanted to put a 4k video of World of warcraft barrens, but get error and the wallpaper editor bugs and slows like hell.

[Tim]

What's the error that you're getting? How large is the file and what format does it use? Most-likely you are using an odd encoding that Windows fails to handle properly (we use Windows for video playback, so if it works fine in other video players like VLC, the file might work in that player but not in Windows itself).

You can probably fix this by re-encoding the file as an .mp4 file with the H.264 encoding. You can use a free tool like Handbrake for this:

https://handbrake.fr/

[Boromir | ☪]

I download the file from Gotube (microsoft store)... The file itself is 1440p... It is Barrens 1440p on utube.

[Boromir | ☪]

The video work on Windows Media Player

[Tim]

Try to use Handbrake and re-encode the file with it, it is very likely that the file is somehow corrupt and re-encoding it will fix your issue. If that does not work, please share the error message.

[Boromir | ☪]

Originally posted by Tim:

Try to use Handbrake and re-encode the file with it, it is very likely that the file is somehow corrupt and re-encoding it will fix your issue. If that does not work, please share the error message.

I tried what you said it is not working. At the moment it is M4V file. When I open the editor. The editor does not see the Video in the Videos folder.

[Biohazard]

Originally posted by BOROMIR | ☪:

At the moment it is M4V file.

It needs to be an "mp4", in this particular case you can rename it and that would be good enough. Otherwise you can change the filename to use .mp4 in Handbrake before converting it.

If you still get an error afterwards, please let us know what error it is exactly.

[Boromir | ☪]

Right now, I am trying to encode with MP4 Format. H.265 NVENC 2160p 4k....

[Boromir | ☪]

Can I Show you guys via discord screen share?

[Boromir | ☪]

Okay so, I reopened a new one, so I changed the name in SAVE AS: ".mkv" to ".mp4" will try like that too

[Biohazard]

Please encode it as h.264 if you continue to have issues.

Wallpaper Engine uses the Windows video player system which is the same as Windows Media Player. But Windows Media Player is always in 64-bits, while the editor of Wallpaper Engine is 32-bits, so your h.265 decoder in Windows might only be broken in 32-bits if you say that the video works in Windows Media Player. The h.264 decoder has much better compatibility and is less likely to be broken because Microsoft, Nvidia, AMD had a lot more time to refine their support for it and are testing it more.

Originally posted by BOROMIR | ☪:

Can I Show you guys via discord screen share?

Sorry, we can't give remote support like that. You could instead upload screenshots or videos to www.imgur.com or send them via email attachments to [e-mail]

[Boromir | ☪]

Changing the format in the Save As: Solved it for me