wallpaper stops moving after ive been tabbed out for a while

[katrin:з]

title says it all

[Biohazard]

Please try using the stock "Neon Sunset" wallpaper, does the issue happen with that as well?

If it does not happen with that one, but it only happens to video wallpapers, then please try changing the option "other application fullscreen" to "stop", which will make Wallpaper Engine restart the Windows video system instead of only pausing it.

[katrin:з]

it happens to a lot, i tried changing the option and didnt rly do anything

[Tim]

Could you run our analysis tool and share the log file it creates as explained here:

https://help.wallpaperengine.io/en/debug/scantool.html

[katrin:з]

Originally posted by Tim:

Could you run our analysis tool and share the log file it creates as explained here:

https://help.wallpaperengine.io/en/debug/scantool.html

should i just copy + paste it here? its rly long

[Tim]

No, please follow the steps on that page and send it via email.

[katrin:з]

do i just send the info.txt file?

[katrin:з]

oh, after trying a few more out this is the only one that does it now... unfortunate

[katrin:з]

oh, i figured it out

it drops in frames for a bit then starts to freeze
any idea on why?

[Biohazard]

If this only happens to "video" wallpapers, then it's because something can't keep with the video resuming (i.e. the hard-drive). Windows has this issue then instead of simply having more tolerance when playback can't start immediately.

The issue is that this is not properly visible to Wallpaper Engine. There is no error being raised or anything like that, or we could reliably restart the video to fix it. However, we still recently tried to build some crazy workaround for this since Microsoft will likely never fix the issue. You can try this on the beta and see if it stops happening or at least happens less often: http://steamcommunity.com/app/431960/discussions/2/350544272219415004/

Finally you can also change it by having Wallpaper Engine restart the video when leaving a fullscreen application by changing the option "other application fullscreen" in Wallpaper Engine to "stop". Then this should also avoid the issue since the video gets restarted and Windows doesn't have to properly be able to resume it anymore.