Some videos (mp4) can't be used for WPE?

[Jason DeGamer]

I try to use a file for to create a wallpaper, but the window just shows a grey field and nothing happens, when it should.

Anyone knows the the reason could be?

[Biohazard]

If you have Windows 7 and you want to play videos larger than 1080p or encoded with h.265 you need to install LAV decoders because Windows can't play these files by default: https://help.wallpaperengine.io/videos/lav.html

On Windows 10 and higher this is by default supported by Windows, but something might still have disabled specific decoders or is limiting the hardware playback capabilities. So if this is not the reason, then the problem is likely still something with the encoding. See if you can play the file in Windows media player (no other player, since only Windows media player matters) or if it also doesn't play there.

[Jason DeGamer]

Hi I use win10 and the media player runs it. The video is encoded with h.264 and is 4K

[Tim]

How large is the file? It sounds like you might be hitting a memory limit of some sorts but it's hard to say.

[Jason DeGamer]

it is indeed big. 3,6gb

[Biohazard]

This should not be a problem though unless your disk is full and the editor cannot copy the file into a new project.

Please close Wallpaper Engine completely from the tray icon and start it with the 64-bit option from Steam again. Now instead of opening it in the editor, please drag & drop the file into the wallpaper browser to open it directly as a local wallpaper (not to create a project). Does it work as a wallpaper now while the program is running in 64-bit?

Whether it works or not, please share this log with us as well after testing it: https://help.wallpaperengine.io/debug/scantool.html

[Jason DeGamer]

Originally posted by Biohazard:

This should not be a problem though unless your disk is full and the editor cannot copy the file into a new project.

Please close Wallpaper Engine completely from the tray icon and start it with the 64-bit option from Steam again. Now instead of opening it in the editor, please drag & drop the file into the wallpaper browser to open it directly as a local wallpaper (not to create a project). Does it work as a wallpaper now while the program is running in 64-bit?

Whether it works or not, please share this log with us as well after testing it: https://help.wallpaperengine.io/debug/scantool.html

This did it! Thanks much for helping so quick and effective. :) Top support! :)