Screen goes black for 1 sec

[Dozenbeer]

every now and then the screen goes completely black and back. Its very annoying and only happens when Im using the Wallpaper Engine. Does anybody have a suggestion or solution?
1920x1080 single screen on a Samsung TV. GTX 1080

[Negro Sorete ♕]

This happen to me. I have Win 7 64 bit, Gtx 970 and i am in the beta branch, but i still cant fix this. Is so annoying

[Dozenbeer]

Originally posted by Negro Sorete ♕:

This happen to me. I have Win 7 64 bit, Gtx 970 and i am in the beta branch, but i still cant fix this. Is so annoying

For me it is solved now. The new updates got rid of it. Maybe change to the regular client. But I also dont know about Win7......and definitley change the wallpapers a little bit around to see if its just this one.

[Van.Hallgate]

Hello there Team!
I have the same problem, or even sometimes different behaviour without changing anything.
I have 2 videos set for two different screens, they are 20s long (both), without sound.
And they're WMV videos (I've checked, that mp4 container have more issues in Wallpaper Engine).

Before every loop I have black screen for the same period of time, as Op of this thread.
Sometimes video stops on second screen, without coming back. And sometimes when my system starts Wallpaper Engine don't play those videos at all.

My miscellaneous settings in WE:
I have turned on High priority,
without adjusting Windows colors,

My advanced options:
Graphic API is DirectX 11
Video loading from the disk.
Video loop the best for me is Sync Clock (on default video is stoping after one run)
And there is no video audio output.

I have i7-4770K
8GB RAM
2x SLI Way GTX660 SC EVGA
Asus Sabertooth Z87
Windows 7, x64, SP1, without any updates from Widnows, without any antiviruses, system is clean (without viruses aswell). System is original of course, from original SP1 disc.
I've just removed Windows update, Windows defender, and I;ve changed few thing in system, that should not affect WE. I've tried before DreamScene, so I know that videos was played nice without any pause and glitch.

I'm using DisplayFusion also, but I've tried few times to run Wallpaper Engine without this app.
Any tips about system reqirements? Any tips what should I do about that? Maybe change something in program? Change video format?

Any tip will be nice to hear, because I relly like this program.
BTW - my post is copy/paste from this discussion (same problem I guess).


Regards,
Patryk Kloz

[Biohazard]

Can you try to disable 'video hardware acceleration' in the advanced settings of Wallpaper Engine?

[Mr.Nice Guy]

how did dozenbeer fix his i have the same problem?
win 10 64bit
i disable video hardware accelaration already

[Dozenbeer]

Originally posted by Mr.Nice Guy:

how did dozenbeer fix his i have the same problem?
win 10 64bit
i disable video hardware accelaration already

I did nothing. Was having the same issue with video wallpapers, but it went away after an update and I never had this problem again, so sorry, but I dont know.

[Mr.Nice Guy]

Originally posted by Dozenbeer:

Originally posted by Mr.Nice Guy:

how did dozenbeer fix his i have the same problem?
win 10 64bit
i disable video hardware accelaration already

I did nothing. Was having the same issue with video wallpapers, but it went away after an update and I never had this problem again, so sorry, but I dont know.

Ok I'll wait till the developer help me

[Biohazard]

The core of the problem is in the GPU or the driver I'm afraid, I can only try to offer work-arounds. Have you updated your drivers to the latest version? A clean install might also help.

Otherwise check if it only occurs for certain videos, because some videos in Workshop use codecs and configurations that are not supported well on a large range of hardware.

[Van.Hallgate]

I have got the nevest drivers, even I try driver booster to check if there are newer one.
I test it in SLI configuration and without SLI configuration.
I have disabled now hardware acceleration (I remember, that I was forced to turn it off few years back in Mozilla Firefox, because of Black Boxes problem).
Not much helped really.
@Biohazard - tell me please, how Wallpaper Engine handles long videos? Maybe I will try to loop those videos for one hour period? The usage of the app will not slows down with this? Maybe I need to try different video container? As I said before - I;ve checked same video with mp4, but it was worse than WMV. Any other ideas? Btw - I'm using my own made videos, that I vapture from Battlefield website, and I know, that start and ending of those videos dont have any black frame.

Regards

[Biohazard]

Hm okay, yeah wmv and mp4 will load different Windows modules, so the results may differ.

Regarding mp4/h.264, you could make sure your format matches the recommendations here: https://msdn.microsoft.com/en-us/library/windows/desktop/dd797815(v=vs.85).aspx#format_constraints

This is what the Windows decoder officially supports.

If you have recent GPUs, you may also use h.265/HEVC - it's possible that you can avoid the issue that way.

By default videos will be streamed so using long videos is okay if you have the space on your disk. You could also try to load them into RAM and see if that avoids the black screen problem (there is an option in the advanced settings).

[Van.Hallgate]

I'm not worrying about free space on the hard drives, because I have about 15TB, but I'm worrying that maybe I'm missing something. Don't know if I mendtioned before - I don't have updates on (I'm on Win 7, SP 1, of course original one) my system, what else - I've disabled defender, parental control, dvd maker, media center (I leave Windows Media Player). I've noticed that, sometimes after long period of time, when I have videos on both monitors sometimes video stops on the second one (there is only black screen then).

About trying to load video from memory - yeah... no. There is a error contain information about file "C:\Windows\System32\mf.dll". But I tryied to fix it by installing update "MS KB968211", but no - that didn't help at all. I've checked which codecs I was using, and they are fine.

I've checked all directX options, I was playing even with Open GL.

I've uploaded mdmp here[vanfisk.com]. Maybe You can check it for some unusual behavior?

[Biohazard]

That's a crash right inside the Windows module mf.dll, yes. You don't have updates installed, do you mean regular Windows updates? Because all these modules and code will be updated through Windows updates.

[Michael's Secret Stuff]

I am having this same issue even with wallpaper engine uninstalled. Please help!

[Biohazard]

Originally posted by GREY GOOSE:

I am having this same issue even with wallpaper engine uninstalled. Please help!

If you uninstalled Wallpaper Engine and still experience this, then it is 100% not an issue related to Wallpaper Engine. Wallpaper Engine does not make any changes to the system and does nothing dangerous, even not starting Wallpaper Engine is good enough of a test to see if it could be related.

If you read these threads then you will see how driver and Windows updates can cause this, see what kind of updates were installed at the same time and revert them.

This thread is three years old now, please don't 'necro post', thanks!