Black screen Wall Engine

[Nanas]

Hello, i just bought wallpaper engine today, i already done install it, but when i try to change my wallpaper to a live video, it turn to black, can u guys help me?

[(笑)]

https://help.wallpaperengine.io/en/noshow/notplaying.html

[Nanas]

still not working
shud i refund

[Biohazard]

What do you mean with "live video"? Did you import your own video or download a video from the Workshop?

Please try this video for comparison: http://steamcommunity.com/sharedfiles/filedetails/?id=831595366 does this work?

[Nanas]

I mean, the live video is the video that is available in the discover menu and the workshop menu from the wallpaper engine application, all the live wallpapers I tried from the menu didn't work (black screen).

However, the default wallpaper of the application can be used, such as Fantastic Car, Eagle Flag, Demon Core, etc.

i already try the wallpaper that u give to me too, still doesn't work

[Biohazard]

Have you followed these steps to install an alternative video decoder and set Wallpaper Engine to use it instead (these were at the bottom of the other link but perhaps you missed them)? https://help.wallpaperengine.io/en/videos/lav.html#_1-install-lav

There are two main types of live wallpapers, videos and scenes. Videos require that your computer can properly display videos through Windows and that seems to be broken. Scene wallpapers will not have this problem since we are more in control of them and don't have to rely on Windows working well as much as with videos.

Please try installing the LAV video decoder from the link and see if that will work better on your system as is.

[Nanas]

i already try that too, intalling LAV, change the video framework to Prefer directshow LAV, and still not working.

But, i try to install the pirated version from web, and boom, there is no problem, the video i import to the pirated one is working

[Biohazard]

If you would still like to get it to work with the latest version, please share this log: https://help.wallpaperengine.io/debug/scantool.html

I can only guess right now that you have multiple graphics cards and the installation process of Steam has assigned it to the GPU that can't do videos in which case it can be manually switched to the other graphics card. But the log would help to figure that out.

[Nanas]

okay, i already send the log file, thanks for try to help me

[Biohazard]

Thanks, I think that LAV has not been able to load yet so this may still be the solution.

Try closing Wallpaper Engine from the tray menu completely and then start the 64-bit version of Wallpaper Engine (instead of 32-bit) you can choose this from the Steam menu.

Is the 64-bit version able to play videos with LAV? If not, try changing the "video framework" option back to "media foundation" again just to test both options with 64-bit as well. If neither work with 64-bit, can you please share a new log while the 64-bit version of Wallpaper Engine is running? Then I can check if LAV is at least able to be found now with the 64-bit version.

[Nanas]

i try both, and nothing work, i already send the log too, sorry for late

[Biohazard]

Thanks. Can you try opening the video in Windows media player? You can right click it in the browser and use "open in explorer" then open the file in Windows media player. Please don't use any other video player, only Windows media player is relevant.

Does it work there? If yes, try restarting the PC now and see if it works in Wallpaper Engine now (try the 64-bit version and with the "media foundation" option selected probably, that's what Windows media player uses too).


I also noticed that this following option is disabled. The old version of Wallpaper Engine has changed this option automatically, the new versions don't do that anymore since it's not necessary anymore, at least as far as we currently know. But please try to enable the option "animate controls and elements inside windows" like here, restart and try again if it still doesn't work: https://www.tenforums.com/tutorials/126844-enable-disable-animate-controls-elements-inside-windows.html

[Nanas]

i try open the video using Windows media player and the result is same, black screen.

already turn on all the "SystemPropertiesPerformance.exe", restart my pc, and still same

[Tim]

My best assumption is then that there are multiple issues with your Windows installation which is why this does not work. If the videos also don't play back in WIndows Media Player, this is definitely NOT an issue with Wallpaper Engine and your Windows installation is somehow damaged. Usually the steps that we outlined above (and in our FAQ) should reliably fix these Windows issues, so I can only recommend to try those again.

You can try and run the Microsoft System File Checker Tool and see if you can repair your Windows this way:

https://support.microsoft.com/en-us/topic/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system-files-79aa86cb-ca52-166a-92a3-966e85d4094e

Additionally, please also do another clean graphics card driver reinstallation. Uninstall your current drivers fully, then reinstall the latest drivers from scratch. Please also specifically try the codec tweak tool as outlined in our FAQ again and make sure you have no broken video codecs installed that break video playback:

https://help.wallpaperengine.io/en/noshow/notplaying.html

Alternatively, you may even go as far and reinstall your Windows installation.

The log file you sent us indicates nothing else that I can recommend, the steps we gave you here work reliably for pretty much all customers with similar problems.

[Nanas]

OMG, THATS WORKING, Thank you so much for helping me, serriously i'm very happy