active movie window

[Sriot XV]

i have been experimenting some issues with playing videos on the app, the thing is than i checked some similar issues and i tried all the solutions, and after all that the active movie window still shows up, and i don`t know what to do to solve it. but i have seen than when my laptop goes to saving battery mode, the videos runs without problems as they should, and the active movie window don`t appear. and i have check the possibility of puttng the app on a permanent saving mode so it can work without porblems, but i don`t know how to do it, any help or recommendation?

[Tim]

Your graphics card driver is probably broken and it starts to work in battery savings mode because that switches over to your secondary graphics card where the driver is not broken. Try to uninstall both your graphics card drivers and then re-install the latest versions to fix this issue.

[Sriot XV]

the thing is than i have no idea how to do that, i saw that solution, but is not like uninstalling a normal program, so i´m a little worried about stepping on something than it could damage my laptop, i mean i want to do it to see if it work, but not blindly

[Tim]

Run our scan tool and share the log file as described here:

https://help.wallpaperengine.io/en/debug/scantool.html

I'll have a look at the log it and tell you what you can do to fix this.

[Sriot XV]

alright, https://pastebin.com/5NqkJ3RH

[Tim]

Your AMD drivers seem to be rather up-to-date so they might be fine but your Intel GPU drivers are heavily outdated and might be the cause of this issue.

Go here and download them (button is on the left) and just try to install them. If there are any advanced options, select that you want to use the advanced options and see if it offers a "clean reinstallation" or anything like that, preferably you should uninstall the old drivers first in case they are damaged:

https://downloadcenter.intel.com/download/29557/Intel-Graphics-Windows-10-DCH-Drivers?product=88355

Afterwards restart your computer and try again.

If that does not work you may need to fully uninstall the drivers as I said above, let me know.

[Sriot XV]

ok, i try running the driver installation and this appeared,

"the driver being installed is not valid for this system, get the correct driver from the system manufacturer"

[Biohazard]

I think the easiest solution would be to force Wallpaper Engine to use the integrated GPU, since that's the one that seems to be working better right now.

Can you please open the graphics options in Windows and set Wallpaper Engine to use the integrated GPU there? See this: https://www.ghacks.net/2018/11/30/assign-graphics-performance-preferences-windows-10-programs/

You need to add wallpaper32.exe and wallpaper64.exe from here C:\Program Files (x86)\Steam\steamapps\common\wallpaper_engine\wallpaper32.exe and then set it to 'power saving' in that menu. Then restart the PC.

[Sriot XV]

ok everything set, now the app is working without issues, it was the actualization of the amd card, but now than i change it to saving power everything is working as it should, thanks you so much for your help and time

[我要购买ESP]

同上，用的amd显卡，最早是黑屏的，根据网上的说法我更换了解码器，然后有了这个active movie window，只要是视频的壁纸都会这样。正在尝试解决。这个现象的产生有没有可能源于amd的显卡，我不少用amd显卡的朋友也遇到过这样的问题。然而他们其中几位卸载了app‘’格式工厂‘’后得到了解决，而我电脑上并没有格式工厂。

[我要购买ESP]

workout！我在设备管理器禁用了我集成显卡。已经可以正常使用了，但偶尔会出是视频显示不正常的现象。谢谢你们上面的信息。