Serious lag with program open

[Anna Banana]

I took a look through the support thread and didn't notice anything that described the issue I'm having. With wallpaper engine open, my computer periodically gets extremely laggy. Two of my friends, one running superior hardward and one running inferior hardware, are not having this problem. The problem is triggered immediately when I open the program from the system tray, or navigate its menus in any way such as opening the settings menu. Any idea what's wrong?

[Tim]

Try quitting Wallpaper Engine completely and after it is completely turned off, go to Steam and try re-launching it with the "disble UI hardware acceleration" option and see if that fixes it.

[Anna Banana]

Unfortunately I believe I did try that option with no luck. I’ll try again when I’m at my pc later

[Tim]

If that does not work, try our scan tool and see if it reports anything:

https://steamcommunity.com/app/431960/discussions/1/3307213006836797842/

If not, feel free to post the log so I can have a look. I could be, for example, that some application is hooking into Wallpaper Engine and causing major performance issues. Often this happens with game recording applications (Nvidia GeForce Experience for example) or some sort of overlay (a lot of drivers have some overlays they want to inject into games).

[Anna Banana]

I tried opening the program with disabled hardware acceleration and that did not fix the issue.
I also tried exiting GeForce experience and re-opening wallpaper engine, and sadly that also did not fix it.

Here's my pastebin log:
https://pastebin.com/8J5ECUPL

[Anna Banana]

For the sake of testing I also closed RocketDock since it's a desktop element and tried opening wallpaper engine, but that didn't help either.

[Tim]

Hm, I don't see anything conflicting at first glance but maybe I should have clarified, can you run the scan tool / log save again while the issue is going on? As far as I understand you are talking about the actual Wallpaper Engine application for browsing causing performance issues, right? At the time the scan tool ran this was not running, so some info might be missing from the logs. Apologies for that, should have made that clear right away.

[Anna Banana]

No worries, that's odd thought because I did have wallpaper engine open when i ran the tool. I'll try again.

And, the issue happens periodically with the application open, or when I'm navigating the application's menus. It causes slowdown and severe mouse input lag. For example, I'll select a video wallpaper, and minimize the application, but while I was talking to my friends over discord while using it (who were also using it while on discord with me) i would get periodic spikes where the voice chat would go robot and lag very bad. Closing wallpaper engine makes it stop. I tested it a few times just to make sure, and it started when wallpaper engine was opened and stopped when it was closed. Let me run the tool again and send the log.

[Tim]

It's best if you run the scan tool exactly at the time of the issue, that way I can best see what's going on in your system at that very moment, it could be that it's somehow conflicting with another application under certain circumstances.

[Anna Banana]

So I opened wallpaper engine 64.exe outside of steam and then used steam to run the scan tool while i opened the settings menu of wallpaper engine and the lag started. I saved the log and uploaded it, here it is:
https://pastebin.com/N6CfeLGf

[Tim]

Hm, I still do not really see anything that could be causing this. I see the Windows error report contains some RADAR_PRE_LEAK warnings which you seem to have on a lot of for various games and Wallpaper Engine. I am not sure if that's relevant or related, I have only seen this once before with another user but that was also kind of unclear, generally it points at a memory issue but I really cannot say for sure, there's also barely any good info about this Windows error.

Your graphics card drivers are almost the newest release, could you still try to go to the Nvidia website and download the latest driver and perform a clean re-install (there is a clean re-install tick box in the setup, make sure to turn off Wallpaper Engine and applications like Discord) while installing.

If the issue appears even after a clean graphics card driver install, can you check the task manager and go to the "Processes" tab and sort by CPU and check which processes take the most CPU percentages? You can also take a screenshot of that if it's not super simple.

[Tim]

Before I forget, you can also check if anything from here applies:

https://steamcommunity.com/app/431960/discussions/2/1354868867716428911/

Also if you happen to have an integrated GPU, make sure all screens are connected to your dedicated graphics card and not the mainboard.

[Anna Banana]

Sure I'll try all that when i get a chance! I'm busy with friends at the moment but I'll try out your solutions when I can.

[Anna Banana]

I apologize for taking so long to get back, but I think I've isolated the conflict. My computer was running normally today, which is of course nothing out of the ordinary, except I realized that wallpaper engine was open the entire time, with no lag. I assumed the last update fixed the problem but was hesitant to say it was fixed, so I gave it some time. Around 10 minutes ago, I opened discord, and the lag immediately started agian, so I firmly believe this is a conflict with discord. I am unsure of what the problem could be exactly, but I wanted to bring it to your attention. I'll be sure to try updating my graphics driver in the meantime and see if that fixes it, it could of course be a bug with this specific driver.

[Anna Banana]

now i'm even more confused. I updated my graphics driver, and opened discord and wallpaper engine and there was no lag. But then I opened steam on top of it, and the lag came back. When I run wallpaper engine and steam but no discord, no lag. When i run wallpaper engine and discord but no steam, no lag. But, when i run all three concurrently, the lag appears. Could it potentially be the overlay features of discord and steam and wallpaper engine all conflicting somehow?

[Tim]

You would be the first to report issues with Discord but generally I would not be surprised if their overlay could potentially cause these issues. I don't use Discord, does it have the ability to completely turn off the overlay and / or filter out single applications? Try filtering out all Wallpaper Engine executables (wallpaperengine32.exe, wallpapeengine64.exe, ui32.exe webwallpaper.exe) and Steam's exe and see if the issue persists.