Video files not working

[Lord Momonga]

Hi,
I just recently got Wallpaper engine. Followed a lot of instructions on how to fix the problem. Some videos work some don't. The audio is fine but the image is just pure green.
Heres my error log: https://pastebin.com/3e2heNQq

any help would be appreciated. thank you

[Tim]

If the videos are pure green, it's likely that your graphics card drivers are not configured correctly. What instructions did you follow? I would recommend you do a clean re-installation of your graphics card drivers, that will likely solve the problem (uninstall the old ones first and delete all settings and then install the latest ones on top of that).

[Lord Momonga]

I tried that put it still didn't work and then wallpaper engine crashed. I followed ones to get LAV Filters, and updating my graphics, etc. still doesn't work.

[Tim]

Could you run the scan tool and share the log file again just so that I can see the current status of your system?

[Lord Momonga]

https://pastebin.com/XikUYV8v here you go

[Tim]

Did you make sure to tick the "Clean re-installation" checkbox when re-installing the drivers? If you did that, I assume the issue may be somewhere else, possibly broken video codecs on your system, you can easily check by trying to play the videos with Windows Media Player.

You can try this:


Try the codec tweak tool to make sure no video-related system files are overwritten:

Download the Codec Tweak Tool: https://www.codecguide.com/download_other.htm
Apply these settings: http://i.imgur.com/KcQcmTX.png
Restart the PC and try playing the video.

If that does not work, try LAV as described here:

https://steamcommunity.com/app/431960/discussions/2/1484358860951576217/

[Lord Momonga]

Hi, I tried the lav, everything was unchecked for the codecs. whenever I try to play a video from my desktop like a mp4. theres sound but video is black and jams up my pc. I get a message saying "Application has been blocked from accessing Graphics hardware Windows 10". I tried many ways from google to help but still to no use.

[Tim]

That error and the other things you are describing just mean that something in your Windows installation is broken and causing issues with your graphics card drivers. Again, did you make sure to tick the "clean re-installation" box when installing your drivers? If you are unsure, please download the latest drivers again and make sure the "Clean re-installation" box is checked.

If that does not work, try using the System File Checker tool to repair your Windows:

https://support.microsoft.com/en-us/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system

Other than that, I am really not sure at this point. Wallpaper Engine basically just uses Windows Media Player to play video wallpapers and that should "just work". There is definitely something funky about your setup but it could be a wide range of things.